About Oracle Contact Center Anywhere

Oracle Contact Center Anywhere Software provides a call center system with a host of features that include call queuing, call routing, as well as callback requests including email, online chat and web callback.

Calls can be routed based on different levels of staff skill. This skill-based routing applies to web chat as well. The system also includes Interactive Voice Response (IVR) Call Routing, which allows for creation of customized menus to route calls to the proper staff member.

Automated and semi-automated emails respond to any email inquiries, or they can route the question to the correct staff member with suggested responses based on the content of the email itself.

Oracle Contact Center Anywhere Software is best suited for midsize to e...


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Supported Operating System(s):

Web browser (OS agnostic), Windows 2000

5 Reviews of Oracle Contact Center Anywhere

Average User Ratings

Overall

4.60 / 5 stars

Ease-of-use

4.5

Value for money

5.0

Customer support

5.0

Functionality

4.0

Ratings Snapshot

5 stars

(3)

3

4 stars

(2)

2

3 stars

(0)

0

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

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Showing 1 - 5 of 5 results

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December 2019

Brian from Pole Star Experiential Learning

Company Size: 2-10 employees

Industry: E-Learning

Time Used: Less than 12 months

Review Source


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2019

Good Call Center Management software

We are maintaining customer care solutions within the software.

Pros

The ease of use is great for new employees. The simPlicity of this software allows for quick training

Cons

Could take a few seconds to load next screen.other than that no big concerns about this software.

September 2018

Maria Corazon from Cience Technologies

Company Size: 201-500 employees

Industry: Computer Software

Time Used: More than 2 years

Review Source


Ease-of-use

4.0

Value for money

5.0

Customer support

4.0

Functionality

4.0

September 2018

Oracle Contact Center Anywhere.

Probably, One can access this without a wifi or data connection.

Pros

Oracle Contact Center Anywhere have been continuously used by Business Processing Outsourcing Company relatively for Inbound and Outbound Calls. By the use of this tool, an agent coul'd tracked the number of calls and email he/she dialed throughout the day.

Cons

You need to change your password credential every month. You need to have an internet connection for you to properly use it.

April 2017

Maria from Epsilon

Company Size: 5,001-10,000 employees

Industry: Pharmaceuticals

Time Used: Less than 2 years


Ease-of-use

4.0

Functionality

3.0

April 2017

Great for VOIP and Fax

Pros

Our office used the service on both VOIP handsets as well as software options on smart phones and desktops. It's a great solution. Also use it at times for faxing. Very easy.

Cons

Can be costly depending on the number of users and features desired for your office

March 2015

Donna from DJT Services

Time Used: Free Trial

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

March 2015

Great product and service.

Promero provides an excellent call center solution. They are flexible and accommodating. Their tech support is great. I also like the fact that Promero offers other products like CRM and workforce tools at affordable price.

March 2015

George from FX Services

Time Used: Free Trial

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

March 2015

Promero- Oracle CCA

Possibly the best cloud product at the best price. Promero support is excellent, the team is very responsive by email or telephone.