It has been really easy to use and understand, and the customer service has been top-notch. It has been a great way to manage my contacts and keep them up to date.

My hope is that Pobuca Connect, with such great potential, is not left in the dust behind their competitors but intead rises to the challenge.

Overall is a great tool and support seems to be good for queries. I would recommend it to anyone in any organization.

This is a great way for our team to store and share contact info.

Overall, it has been a good experience, customer service takes some time, but is very usefull once it is available.

Overall quality is good and its easy to use and it will a trending software in future.

The customer care service is always available.

The fact that you can add custom fields we need at the office for filtering our database. This has been most helpful.

More than that, with this I can Give the access to another friend or colleagues like Editor, administrator or reviewer and this is quite interesting.

Great customer service, stable app, easy to use, nice interface, bulk upload, nice mobile app.

The features and functions of the platform are very intuitive, and it has been a great way to manage my contacts and keep them up to date.

It's quick and easy to use. It does lack some integrations with other services, which can be helpful for VoIP phones and the like.

Have fields with max letters capacity because of which sometime its difficult to feed complete info.

Positive experience overall. It's easy to use and fulfills the basic needs of keeping contacts in order.

What I like most about the application is: ease of use and the user interface.

Good Software and very easy to work very useful mobile app.

This is fine if you're a Y generation who can easily and almost with thinking integrate this. I am a business owner and use other platforms most of my main client contacts are GM's or owners.

Overall, we have had a very pleasant experience with Pubuca Connect.

It's a little sluggish at times -- not sure if that's  Pobuca's fault or my connections.

The design is great and being online and responsive really is something. I liked the customer support also.

Make it easier to integrate with VoIP phones in an office.

The customization of contacts are a bit limited (predefined deps and roles).

Was difficult to understand and when adding contacts I ended up with multiple duplicates which made things very difficult for my partners.

Easy to use and very helpful for CRM Based Companies and for individuals as well. Quick support is a reason why i have selected this app.

Minor complaint so far is that sometimes it doesn’t automatically syncs and you have to manually do it.

I love this product, I found it when I was searching for a way to digitize our companies Rolodex and this works perfectly.

Used this at one of my old jobs and it was so easy to use and amazing for functionality.

I like how easy anyone can be trained to use this, making sure clients are taken care of is a huge priority so this is a wonderful platform for that.

I have been very impressed by the available Knowledge Base and Community for answering my questions about functionality and best practices. Zendesk Support has also been a fantastic resource.

This software is a great way to centralize all customer service experiences. It also has great ability to integrate with other software.

What I like most about Zendesk is the way it can handle and manage customer relationships with ease and simplicity. Very great platform to use for your CRM needs.

Love how easy it is to submit the tickets and how easy the tool is to use. Love that I am able to follow it along.

Good for ticketing systems and really hums when it's automated. Fairly widely used in the industry so there's a lot of good forums and support on it.

It is a fantastic solution that meets all the requirements of our corporation.

I liked the standardization of different support metrics. The CSAT is pretty good and APIs are very useful.

I like the ease of finding past tickets. Not a fan of the chat feature.

If you use all Zendesk Suite, Chat it's a great add-on, and it's cost per agent it is fair enough when compared to all the metrics you can gather.

The transition from ticket to call is lovely if you require that feature and it allows you save your interaction easily.

The customer communication and support have been improved and we are happy about its functions and prices.

ZenDesk is cost effective and easy to implement. The macros features are powerful, and allow for a lot of ease of use in the system.

The interface is so intuitive and powerful. Customer service advisors adapt to it very quickly, and it makes it super easy for them to manage their tickets.

We never had support on issues, lost clients, lost statistics, etc. But when payment is due, then they sent many emails.

Their Email Platform Connect is the worst on the market.

Big array of features which can help companies in different situations. Useful feature of having different languages in the system, which helps a lot with international clients.

Over my experience was nice. Customer service was responsive and the product is well on its way to be the best in the market.

It's a great tool for Customer Care and the conexion with Facebook and Twitter allows for a complete ownership of the customer care attention.

Zendesk has solved so many issues in one program. Pricing is good and a fair price.

Overall my experience was great. It is a nice product that integrates easily with other softwares.

I loved how feature rich this software was, it definitely helped me help my shoppers and website visitors.

Another cons is their technical support is very poor, it’s not that often you’ll need it but when you do, it’s hard to get it.

I love zendesk and find it pretty easy to use. I like how useful it is in everyday business setting.

I had a great experience using zen desk. My team was happy too with how easy it is to use and how quickly they can move from ticket to ticket.

The alert sound is as bad as one could sound and the lack of some useful features proved a NO GO! for me.

US Dollar

Pobuca Connect is a cloud-based contact management application that lets businesses store and share contacts. The solution connects multiple, overlapping and non-connected business contacts into one unified company address book.


Users can save contacts with custom fields such as name, address, organization, designation and contact details. The application syncs contact details from different devices and updates the list with latest contact info. Contacts can also be imported from Excel files or exported into .csv files for external sharing.


Pobuca Connect also offers a feature called PobucaBot that helps users to search or update contacts stored in Pobuca. Additionally, Pobuca Connect allows organizations to send and receive business cards, capture details from email signatures and set contact visibility as public or private for different bands of users.


Pricing is per user per month subscription. Customer support includes online chat and email.



LongDescription

Access Controls/Permissions

Data Synchronization

Database Creation

Sales Pipeline Management

Active Directory Integration

Calendar/Reminder System

Categorization/Grouping

Communication Management

Customer Database

Office Suite

Customizable Fields

Collaboration Tools

Scheduling

Data Import/Export

Contact Management

Notes Management

Lead Management

Email Marketing

Mobile Access

Shared Contacts

Role-Based Permissions

Social Media Integration

Email Management

File Sharing

Alerts/Notifications

Segmentation

Reminders

Interaction Tracking

Contact Database

Batch Processing

Secure Data Storage

Third-Party Integrations

Task Management

Document Generation

Search/Filter

For Insurance Industry

Web browser (OS agnostic)

Go Free, Pro or Enterprise according to your business needs. Learn more: https://pobu.ca/pricing

Free Forever: $0/user/mo
5,000 Contacts per user
Max. 50,000 Contacts

Apps for every platform
Shared contact lists
Link contacts with organizations
Capture email signatures
Scan business cards
Reminders
Basic support


Pobuca Pro: $2/user/mo (billed annually) 
10,000 Contacts per user
Max. 100,000 Contacts

All FREE features
Access roles & permissions
Invite external users
Set working teams
Export contacts
Custom fields
Advanced support


Pobuca Enteprise: $8/user/mo (billed annually)
(starting from)
Unlimited Contacts

All Pro features
Import contacts from any source
Connect with 3rd party apps
Microsoft AD integration
Integrate with PBX
Custom features
Custom support

Email/Help Desk

FAQs/Forum

Chat

2-10

11-50

51-200

201-500

501-1000

1000+

Pobuca Connect

Live Online

Webinars

Documentation

Videos

Zendesk is a cloud-based help desk management solution offering customizable tools to build customer service portal, knowledge base and online communities. The solution offers a customizable front-end portal, live chat features and integration with applications like Salesforce and Google Analytics. Zendesk is used across a wide range of vertical markets including technology, government, media and retail, from small to large.


Zendesk’s online customer portal helps support agents to keep track of tickets raised and their status. Customers can go through existing tickets to find answers from queries similar to their question and if not satisfied, customers can raise their own tickets in the portal. Zendesk also offers branding of support pages with business logos, themes and brand images.


Zendesk allows businesses to build a knowledge base to address some of the most prominent and repetitive questions, so that customers can go through the basic set of queries asked in general. Using Zendesk, businesses can also set up an online community where their customers can post queries and reply to ongoing discussion threads.

Zendesk Suite includes the following products: Ticketing System, Help Center, Community Forum, Messaging, Zendesk Talk, Zendesk Explore and Zendesk Sunshine Conversations. 

The Zendesk Suite is offered in five different plans depending on a companies need. These plans are: Team, Growth, Professional, Enterprise and Enterprise Plus. Connect with Zendesk to see which plan is best for your business. 


 



Commenting/Notes

Support Ticket Management

Real-Time Analytics

AB Testing

Cataloging/Categorization

Case Management

Surveys & Feedback

Personalization

Multi-Channel Management

Text Analysis

360 Degree Feedback

Customizable Reports

Document Storage

Activity Tracking

Transfers/Routing

Customer Segmentation

SMS Messaging

Real-Time Monitoring

Customer Service Analytics

Workflow Configuration

Contract/License Management

SSL Security

Change Management

Sentiment Analysis

IVR/Voice Recognition

Single Sign On

Automatic Call Distribution

Voice Mail

Project Management

Rules-Based Workflow

Blended Call Center

Procurement Management

Knowledge Management

Call Recording

Interactive Content

Call Logging

Offline Form

Print Management

Automated Routing

Churn Management

Assignment Management

Full Text Search

Call Center Management

Batch Communications

Progressive Dialer

Template Management

Email Tracking

Win/Loss Analysis

Customer Complaint Tracking

Call Routing

Problem Management

Email Templates

Self Service Portal

Email Distribution

Text to Speech

Account Alerts

Customer Experience Management

Help Desk Management

Audit Trail

Outbound Call Center

Content Management

Configurable Workflow

Screen Sharing

Social Media Monitoring

Proactive Chat

Multi-Channel Data Collection

Survey/Poll Management

Service Reporting

CMDB

Capacity Management

On-Demand Communications

Real Time Data

Transcripts/Chat History

Performance Metrics

Inbound Call Center

Routing

Service Catalog

Call Scripting

Discussions/Forums

Phone Key Input

Issue Scheduling

Issue Management

Text Editing

Call Reporting

Multi-Channel Communication

Complaint Monitoring

Filtering

Configuration Management

Queue Management

Support Ticket Tracking

Windows 7

Windows Vista

Support only pricing starts at $19 per agent/month.
Suite pricing starts at $55 per agent/month. 
Free trial available.

Pobuca Connect vs Zendesk Suite

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