Questback
About Questback
Questback Pricing
Contact Questback for pricing.
Starting price:
€2,500.00 per year
Free trial:
Available
Free version:
Not Available
Most Helpful Reviews for Questback
1 - 5 of 42 Reviews
Dahn-Ola
Civic & Social Organization, 1,001-5,000 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2024
Questback - easy to use, great customer service
Really great tool - highly recommend it.
PROSI mainly like the intuitive way the tool is structured. My users need very little support to start making their own surveys. In the cases where I needed to use the support, they have always been able to assist me, and this within very reasonable times.
CONSI have no complaints, I really like the tool.
Reasons for switching to Questback
Better suport for GDPR was the main reason at the time.
Vendor Response
Thank you for your kind words, Dahn-Ola! Happy to hear that Questback is working well for you and your users. We are always here to assist when needed. Don't forget about our "Academy" located in the bottom left corner. We regularly update it with new videos and information that might be needed. Have a fantastic day!
Replied March 2024
Selene
Machinery, 5,001-10,000 employees
Used monthly for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2024
TOMRA Feedback
Great experience and value for money, and we would use the product again
PROSCustomized platform with a very engaging support team. The team were always contactable
CONSWe had issues with some languages and testing
Reasons for switching to Questback
We used Gallup for the yearly Engagement survey and pulse survey. We switched for the pulse survey
Catarina
Government Relations, 11-50 employees
Used monthly for less than 6 months
OVERALL RATING:
4
EASE OF USE
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed January 2023
Review from The Living History Forum (Government)
Overall, questback has worked well. We have received many evaluations which we can follow up.
PROSWe use questback to evaluate our trainings and forum meetings. It is easy for the participants to fill in and it is easy to follow the answers and get an overview of what the participants thought of the training.
CONSI'm a new user to questback so I haven't learned much yet. I have had some difficulties when I have wanted to extract a report for a specific day but then I have received good help from your support.
Vendor Response
Thanks for the review! =) Glad to hear that you received good help from our support!
Replied January 2023
Anette
Hospital & Health Care, 1,001-5,000 employees
Used weekly for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2024
Easy to use and great support
The customer service is quick and very good. They are available all the time and always helpful and service minded. Questback is simple but still has all the functions you need to carry out surveys. The reports have many functions and designs. In combination with the Insight Lab Questback has become a very competitive supplier.
CONSI find that creating reports can be a bit difficult both when it comes to filters and design, but then again I always get great help from the support team.
Vendor Response
Thank you for your positive feedback! We are dedicated to ensuring that we are always reachable by phone and can offer prompt support. We appreciate your feedback on report creation. Our team is constantly working to improve the UX. The challenge lies in making the complex easy, a goal we consistently aim to achieve.
Replied February 2024
Thomas
Education Management, 11-50 employees
Used monthly for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2024
Questback a friend indeed
A uesfull toll that give us information/feedback overtime and also at the moment so we can act instantly and plan for changes in the long run
PROSThe service I receive from the Company, Highly skilled employees
CONSYou need to spend time understanding the tool, not always self-explanatory
Vendor Response
Thank you for your feedback Thomas! We're glad you like our service. If the tool is only used to distribute and publish a survey, as well as view a generated live report, then it is a super simple tool. The more complex the structures and setups you want, the more time you will need to spend on the platform. Therefore, I thought I'd tip you off about Questback Academy. Have you discovered our "Academy" tab in the bottom left corner when you are logged into Questback? There, you'll find a bunch of videos explaining the different functions and tabs. Many find it to be the quickest way to get any issues resolved. Best of luck!
Replied February 2024
