About QuestBack Enterprise Feedback Suite

Questback is a cloud-based solution that helps businesses to track employee feedback through various channels. The solution caters to various industries such as healthcare, automotive, retail, energy and hospitality.

Questback allows users to capture feedback collected from employees, customers and other related communities and respond to their feedback in real-time. The solution provides an online community that assist customers to interact by sharing information in the form of blogs, forums, surveys and polls. Users can track customer activities and experience through mobile applications using geolocation, app notification and iBeacon.

Questback’s dashboard displays information about customer experience, operational and transactional data that...

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Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 2000

1 Reviews of QuestBack Enterprise Feedback Suite

Overall rating

2.00 / 5 stars

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October 2018

Jen from Impact Analytix, LLC

Company Size: 2-10 employees

Industry: Research

Time Used: More than 2 years

Review Source: Capterra



Value for money


Customer support




October 2018

Beware. Questback practices "dark-patterns" of auto-renewals

Horrendous customer service. No one answers phone. Outrageous terms.


Nice survey workflow. Easy. Automated reports.


We have not been able to get out of the expensive contract for this software that we do not use. We are trapped.