All REVE Chat Reviews
1-14 of 14 Reviews
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Paul
Marketing and Advertising, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2017
Overall installation and support is fantastic.
Converting potential customers into customers. Providing great support to our customers about product information " how to's" etc..
PROSThe user interface is simple. Product setup is easy and intuitive. But, Facebook messager integration is my favourite. You are able to handle all your messaging in a single interface.
CONSThe outbound and offline, messages, in general, you are not able to add space or paragraph your messages.
Vendor Response
Thanks Paul :)
Replied August 2017
Anonymous
11-50 employees
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed October 2023
Avoid at all cost
I would tell me to avoid this company
PROSThe free trial is nice to have, but their software will never discount from your social media profiles, even after you disconnect it from within their software
CONSI had challenges with this software. After signing up for a trial and connecting my social media accounts, I realized the software didn’t meet my needs. I promptly canceled, yet I continued to receive unwanted notifications and interactions from their bot on my social media. Despite reaching out to their support multiple times and asking them to disconnect their software from my accounts, the issue persisted. I had hoped they would rectify the situation after multiple communications, but unfortunately, they haven’t. The is over a month after the trial finished and I still get 'Offline message from XX' even to this day. Based on my experience, I can't recommend this company and would STRONGLY advise others to avoid them at all cost!
Anurag
Marketing and Advertising, 1 employee
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2016
Amazing Live Chat Interface
I've used many live chat programs but liked REVE Chat because of various reasons: It is easy to integrate and customize. Most important thing is that it's dashboard is very easy to work and understand. Even handling multiple chats at a single time is very easy. Their customer support team is also very prompt and supportive.
PROSProactive chat feature is really amazing, it helped me reaching out to website visitors before they leave.
Eli
Verified reviewer
Internet, 1 employee
Used more than 2 years
OVERALL RATING:
4
EASE OF USE
4
FUNCTIONALITY
4
Reviewed December 2018
A little more old fashioned, lacks features
The pricing is the best I have found and it can connect to Facebook Messenger to make chatting easier for some people.
CONSThe features haven't been updated thoroughly in a while, it could use a refresher.
Zoya
Verified reviewer
Used daily for free trial
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed January 2017
A one stop shop for your Customer Engagement Software requirement
Good software. My company has managed to resolve a number of customer queries using this software. Could help if the pricing is reduced a little bit.
PROSVideo chat Offline form Visitor analytics Facebook chat integration
CONSFree trial is only for 14 days, extending to 21 days would be preferable
Ankit
Telecommunications, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2016
All in One Chat assistance
REVE Chat is a complete package of Chat assistance you would need for your business website. Best part about using their services is the ease with which you can handle chat requests at Backend. The detailed Analysis that REVE Chat offers would make it very fluent and smooth to keep track on each and every person visiting your website via Chat support.
PROS- Easy UI - Detailed Analysis - Good Support - add-on features
CONSNot as such
Vendor Response
Thanks Ankit for taking out your time for writing this review.
Replied October 2016
Wuilmer
Translation and Localization, 51-200 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2018
I love reve products
I love it because it is a live chat that provides the opportunity to make, calls or instant video calls using many communication applications in one place, I used this chat thanks to the REVE antivirus, whose technical assistance in addition to email uses live chat providing instant assistance and resolving any questions or concerns to the user through this chat, with fluid communication, in real time.
CONSI have no complaints, when I used it it worked very well and I was able to solve my problem thanks to this video chat application reve, I think it is very good, for me this form of communication is much better than an email.
Sparsh
Telecommunications, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2016
Nice Product, all the features you require
Just the perfect features you require in a live chat tool, straight to the point. Priced wisely at 12 USD per month, Customer support is awesome and they go extra mile to help you out.
PROSJust the perfect number of features you require for Live Chat
CONSAuto Trigger of chat not available
Vendor Response
Thanks Sparsh for your feedback.
Replied September 2016
arnaud
Verified reviewer
Design, 1 employee
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2023
Reve chat un logiciel de discussion fiable
Je gère mes clients en un simple clic et je gagne en temps et en argent
PROSL'interface d'utilisateur est simple. La configuration du logiciel est simple et encourageante . Mais, l'intégration de la messagerie Facebook est ce que j'aime le plus. Vous pouvez gérer toute votre messagerie dans une seule interface
CONSCertaines fonctionnalités ne sont pas complètement mises à jour depuis un moment, cela pourrait nécessiter une amélioration
Preeti
Internet, 51-200 employees
Used free trial
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed November 2016
Great tool for increased customer engagement
We use the tool to offer online assistance to the customers. The increased engagement with the customers through this tool has helped us grow your business and number of satisfied customers. After social media channels, I found this the best way to directly engage with the potential customers and offer them personalized support. There are many things I like about this live chat widget: Easy-to-use Customization Appropriate geo-location Quick reply Instant Chat Data capturing
PROSCustomization and ease of use
Ron
Used free trial
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2016
Complete Live Chat Software for my WordPress website
Pros: - all the features that i need in one software. live chat, visitor analytics, facebook chat, canned replies - comes with lots of customization options for chat banner and branding - I can also do voice and video chat with my customers instantly Cons: - Need a better design. It took a while for me to learn the dashboard initially - I also needed integration with Zendesk. It is not there yet.
Mark
Used free trial
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2016
Superb Live Chat Solution
REVE Chat dashboard is simple to understand and very user-friendly. I've used this software on my wordpress website. Their support team is very responsive and prompt. I could track the visitors in real time and on which page they are. It is really a great tool for communicating with website visitors. Our sales has doubled after we started using this software. Thanks REVE Chat.
Kanchan
Used free trial
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2016
User friendly interface, great way to reach out to potential clients.
REVE Chat is a great tool and is best way to offer a great customer service. The UI is clean and easy to use. The tool is pleasant to use and efficient among our agents. It is very easy to implement REVE chat on website and customize it. We are using it for support purposes and it matches our needs 100%.
Vendor Response
Thanks Kanchan for taking out your time and sharing your feedback.
Replied October 2016
Mary
Verified reviewer
Internet, 2-10 employees
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed June 2020
Malicious software impossible to remove from website
nothing. I do not like the software.
CONSCannot remove the product from the website. Contacting them is no help.