--- title: "SalesNOW Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of SalesNOW. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if SalesNOW is a good fit for you!" source_url: "https://www.softwareadvice.com/za/crm/salesnow-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [CRM Software](https://www.softwareadvice.com/crm/) / [SalesNOW](https://www.softwareadvice.com/marketing/salesnow-profile/) / SalesNOW Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/marketing/salesnow-profile/) Reviews [Alternatives](https://www.softwareadvice.com/marketing/salesnow-profile/alternatives/) # SalesNOW User Reviews ## Reviews summary - Overall rating: 4.6/5 - Total reviews: 81 ### Secondary ratings - Ease of use: 4.6/5 - Customer support: 5.0/5 - Value for money: 4.9/5 - Functionality: 4.5/5 ### Rating distribution - 5 stars: 60 reviews (74%) - 4 stars: 16 reviews (20%) - 3 stars: 5 reviews (6%) - 2 stars: 0 reviews (0%) - 1 star: 0 reviews (0%) ### Most mentioned pros - While SalesNow has a rich CRM feature set, what makes SalesNow stand out among their competition is the support staff with superior knowledge, friendly demeanor , and in-person support. - The cost is definitely a plus for what you receive. - The product is customizable to meet the needs of our business and easy to use. ### Most mentioned cons - That our salesmen don't use it to it's fullest capability. ## SalesNOW customer reviews Showing reviews 1-25 of 81 (page 1). ### SalesNOW Review - Overall rating: 5/5 - Reviewer: Patrick S. - Industry: Real Estate - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2018 - Review source details: This review was submitted organically. No incentive was offered We started using SalesNOW 3 years ago which has a great support team!. We did this to replace an older Dos-Based-CRM which only had 1 supplier. I would best describe this experience from a song by Boston, Don't Look Back! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros High level of security. All information is easily retrievable. Great CRM which tracks everything! #### Cons I don't have any complaints as this software does what it's supposed to do! --- ### SalesNOW has been an excellant product for our company. - Overall rating: 5/5 - Reviewer: Jason P. - Verified reviewer: Yes - Industry: Transportation/ Trucking/ Railroad - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2020 - Review source details: This review was submitted organically. No incentive was offered Our experience with SalesNOW has been fantastic - from the migration, through continued support, and very quick response times, to new projects. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The software is easy to understand and use, even for those who are not so technically savy. #### Cons That our salesmen don't use it to it's fullest capability. #### Reasons for choosing SalesNOW Not as complex to set up and use, better, more personalized support. Recommendation from collegue. #### Reasons for switching to SalesNOW We wanted a more useful cloud-based solution with current support. --- ### SalesNOW Review - Overall rating: 5/5 - Reviewer: Chris W. - Industry: Automotive - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2018 - Review source details: This review was submitted organically. No incentive was offered We work with many vendors and no one exceeds the customer service level of the folks at SalesNOW. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Cost/Benefit is very good The staff at SalesNOW is very responsive and eager to help #### Cons It is generic so some things do not relate directly to our business model --- ### Great Product that provides fantastic value! - Overall rating: 4/5 - Reviewer: Rusty H. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: Used weekly for less than 12 months - Reviewed: April 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Easy. From the demo to setup and customization, this product was was easy to learn, setup, and use. Great customer support and training made the setup and learning process quick and easy. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Web-based CRM and access to all project information, documents, and notes. #### Cons Clunky dashboard for project management without some additional customization. #### Reasons for choosing SalesNOW I tested 6 CRMs and went with SalesNOW due to it being the best value for a small organization. I like the ease of access and software integration options. --- ### Searching for the Right CRM - Overall rating: 5/5 - Reviewer: Brett V. - Verified reviewer: Yes - Industry: Newspapers - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: October 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. With this CRM I am able to forecast sales and manage the client list more efficiently instead of using the previous applications I have used in the past. The cost is definitely a plus for what you receive. This is a first-class product for a fraction of the cost. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The customer support I received when implementing my current process to adapt to the CRM was effortless and had no issues. #### Cons The only I find right now is when I am selecting a business category and I want to back. It brings me back to my original page of the companies and not on the specific business category page. Other than that this is a great product for what I need it to do. #### Reasons for switching to SalesNOW I did not like the functionality of the product. If I can't use it what's the sense of using it. --- ### SalesNOW 5 stars across the board! - Overall rating: 5/5 - Reviewer: Sara C. - Verified reviewer: Yes - Industry: Packaging and Containers - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2018 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. The SalesNOW team is amazing! 5 stars across the board #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of use Ease of customization Outstanding customer/technical support #### Cons I have been using the software for over 2 years and I have not found a challenge to speak of. #### Vendor response Great to here Sara, We are glad to be apart of your successful journey these past 2 years! You and your team are champion rockstars. Yes, you're that good. Let us know if there is anything else we can assist you with to keep your positive experience alive and your company growing! :) All the best, Mark Replied October 2018 --- ### Highest Quality CRM on the market - Overall rating: 5/5 - Reviewer: Dudley C. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. SalesNow keeps me in communication with my Sales Team! I have used other CRMS but nothing works Like SalesNow! Look me up on LinkedIn I will tell you how they have customized it for our needs! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Me and my team use the mobile app daily! It works great and SalesNow customized it specifically for our needs! It keeps me up to date in real time with my Sales Team! #### Cons No cons here! If I had some cons they fixed them in the first few days! --- ### A better solution - Overall rating: 5/5 - Reviewer: Neil A. - Verified reviewer: Yes - Industry: Security and Investigations - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: November 2018 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. SalesNow allows my entire staff to see the sales process from beginning to end. Ops and admin departments have access to all the info they need for scheduling, installing and billing. Sales Team can design a system, present a proposal and agreement, both in person or remotely, with their computer/tablet/phone. Works great even when there is no Wi-fi. Electronic signature will add another positive, time-saving dimension to our sales process. Sales reps always know where they stand, numbers-wise, and can manage their production better. Our rep and his team are always accessible, respond to emails and calls ASAP, and work closely with our group frequently. They're not afraid to think outside the box. And they really care. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use. Great pricing. Best customer service. #### Cons Constant Saving is tiresome but probably necssary. #### Vendor response Hey Neil, Thanks for your great review! :) We appreciate your feedback on constant saving and you can be reassured that we will look to better accelerate the process. Your great points on why you choose/keep us reminds us why we do what we do. We are in this partnership for the long haul! Thanks again! :) - Jason Durst, Chief of SalesNOW Client Happiness Replied December 2018 --- ### Great Program...Better Customer Service!!! - Overall rating: 5/5 - Reviewer: Kristy D. - Verified reviewer: Yes - Industry: Construction - Company size: 2-10 employees - Product usage: Used weekly for less than 12 months - Reviewed: August 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I use SalesNOW to keep track of clients and vendors. I was able to use SalesNOW seamlessly with my lead generator so that when each lead came in all the information was already entered into SalesNOW. I loved the ability to attach bids and other documents to each contact. It makes it easy for different departments to look at one contact and see everything that has been done with that client including any paper documents. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros SalesNOW CRM software is easy to use. I had a little experience with some of their competitors and SalesNOW was so much easier to use. It was a breeze to customize this CRM to my business and my needs. If there was ever any questions on my end their support staff was always there to help. Their team assisted us in creating a form that would work seamlessly with our lead generator. I would highly recommend SalesNOW for all of your CRM needs. #### Cons I don't have anything negative to say about SalesNOW --- ### Exactly what we needed, precisely when we needed it! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Shipbuilding - Company size: 201-500 employees - Product usage: Used weekly for less than 12 months - Reviewed: November 2017 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The team at SalesNOW has gone above and beyond to understand our process and structure, and to create a product that is highly functional, scrupulously efficient, and fully comprehensive of our unique needs. Our team cannot say enough about the customer support and the individualized attention we have received, in addition to software that fulfills our requirements to the letter without any of the 'bloat.' We would recommend this software to everyone, from large corporations to small businesses. #### Cons The user interface is somewhat less intuitive than it could be for a standard user, as are the search and advanced search features, but they remain highly functional. --- ### Support has been fantastic!!! - Overall rating: 5/5 - Reviewer: George K. - Industry: Machinery - Company size: 201-500 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2016 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We started using SalesNOW about a year ago. We needed a way of pulling information from many sources together for our sales force. We found setting up and launching SalesNOW was EASY. Our challenge has been changing the culture of our sales team to using everything we are providing them. Some of them are still old fashioned. Everytime we have needed help or customization SalesNOW has been there, even outside of regular hours when we didn't expect them. They are a very enthusiastic and capable team and we really appreciate their efforts. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Very intuitive and easy to navigate #### Cons May be too simplistic for some sales processes #### Vendor response Thank you George for the Review. It is great to see how under your leadership Eaheart has leveraged the SalesNOW technology and our services to both grow your sales and improve your customer service. Keep up the good work! Replied October 2016 --- ### Great CRM and Suport - Overall rating: 5/5 - Reviewer: Jeffrey D. - Industry: Marketing and Advertising - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2018 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We are using it to manage our appointment and sales process. it works very well and we are very happy. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I like the ease of use and the app. I am very happy with the customer support. #### Cons it has some limitations, but what it lacks the staff works hard to fix and make it work for us. #### Vendor response Thanks Jeff for your review! We appreciate your assurance and trust in us. Your questions and needs have helped us improve and grow along side you and your team. Thanks for being such a great member of our tribe! - Jason Durst, Chief of SalesNOW Client Happiness Replied December 2018 --- ### Amazing product! - Overall rating: 5/5 - Reviewer: Andy S. - Industry: Wholesale - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2018 - Review source details: This review was submitted organically. No incentive was offered Any issues that came up was resolved within hours. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The user interface is much more intuitive than crm’s my company has used in the past. My outside reps love the mobile app. I have real time information on my teams pipelines. The customer service is exceptional and they helped customize the program for my business. Overall you cannot beat this CRM for the money. #### Cons I honestly can’t say anything negative about this CRM. I wish I found this CRM sooner. --- ### Estimating - Overall rating: 5/5 - Reviewer: Krissy W. - Industry: Construction - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: November 2018 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Every item we had an issue with was resolved and quickly. Extremely happy with the software #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Leads & letting team know there is one. #### Cons signing in. data entering is not my favorite thing to do #### Vendor response Thanks for your great review Krissy! We are glad to hear that your team is making great use of SalesNOW. To make signing in easier, you can use the "remember me" option in the login page. :) I agree, data entry is never a fun process. If you ever have a large amount of data to enter, feel free to reach out to us and we can show you a simple way to upload your data. Thanks again for using SalesNOW and being apart of our tribe! :) - Jason Durst, Chief of SalesNOW Client Happiness Replied December 2018 --- ### SalesNow and Support Set the Bar for other CRM systems - Overall rating: 5/5 - Reviewer: Ward P. - Industry: Logistics and Supply Chain - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2018 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Our sales efficiency has improved since changing over to SalesNow. It's a tremendous system and the availability of the Support staff, and their response time is second to none! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The software is easy to navigate and use both for our sales team and managers. We love the ability to customize as needed as well! #### Cons The system does everything we need . There are really no Cons from our perspective --- ### Great way for your team to communicate - Overall rating: 5/5 - Reviewer: Dudley C. - Industry: Hospital & Health Care - Company size: 201-500 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2016 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Our Marketing Team uses SalesNow everyday all over the state of Texas, the customization is incredible and very user friendly! #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Being able to customize for our needs! #### Cons None #### Vendor response Thank you Dudley for your review. It is great to see how under your leadership you have customized SalesNOW for your business and mobilized your team using SalesNOW's mobile and web technology, to provide your customers a higher level of support. Replied October 2016 --- ### Global SalesNOW Customer - Overall rating: 5/5 - Reviewer: Kevan R. - Product usage: Used unspecified for unspecified - Reviewed: November 2015 - Review source details: This review was submitted organically. No incentive was offered Pros: Our global team, who are constantly traveling in the field, like the fact that they can access SalesNOW directly from their mobile devices or Macbook Pros. It's easy and efficient for them to enter their call data or capture phone calls without confusing or time consuming overhead. We also heavily utilize the Outlook integration to quickly capture email data against operators. Furthermore, the SalesNOW team is always very attentive to our questions and needs. One of the shining lights in the murky CRM industry. Cons: This must be a trick question. We saved budget money, we have access to vastly better support, and SalesNOW stays flexible to our needs and growth. It's a win-win. Recommendations: A potential SalesNOW customer should take the time to organize their needs in a clear and concise manner. The more time spent up-front, the better. Either way, SalesNOW is dedicated to making their solutions better and going the extra mile to beat their competitor's vague and bloated products. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 #### Vendor response Thank you Kevan for your review. Thanks to your vision and feedback we have been able to improve our mobile experience to better service mobile manufacturer representatives who log their customer meeting to multiple manufacturers. Replied October 2016 --- ### Office Manager - Overall rating: 5/5 - Reviewer: Kathy M. - Industry: Automotive - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: February 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Sales Now has saved me a lot of time when it comes to preparing reports. The custom formatting of the reports is A++++. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros You can leave visit notes from your phone. Reports are easy and only a couple clicks away. #### Vendor response We at SalesNOW are proud to work with Kathy and her team to make RPS the premier automotive sales and service agency on the West Coast. This partnership helps RPS provide excellent service to both their customers and manufacturers in all phases of business. Replied February 2017 --- ### Every aspect of the experience has been wonderful. - Overall rating: 5/5 - Reviewer: Chantel T. - Product usage: Used daily for less than 2 years - Reviewed: July 2017 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It is easy to navigate and easy to use in our day to day operations. We can track the progress of our projects with the click of a button. --- ### IFCO - review - Overall rating: 4/5 - Reviewer: Ben L. - Industry: Farming - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: August 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Mark Durst and his team are very attentive to our needs. They go above and beyond to meet our expectations. They are very responsive and offer great problem solving solutions. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The system is very versatile and allows us to be creative with our solutions. #### Cons At times the program can be slow to load. --- ### We need Sales...NOW!!! - Overall rating: 5/5 - Reviewer: Timothy Q. - Industry: Industrial Automation - Company size: 201-500 employees - Product usage: Used daily for less than 6 months - Reviewed: August 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Great company...great people...great product...great potential. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros There are three primary reasons to consider SalesNOW as your CRM... 1) The upfront Qualifying and Profiling of your needs is critical in providing the right solution for your biz 2) The ability to customize fields and create your specific template is awesome 3) The people at SalesNOW actually care about helping you create a viable solution to your needs Our company really is a customer...and we are very satisfied with the product and the experience. #### Cons I would like to create forms and templates...but we are on a budget. --- ### Very functional user friendly CRM. - Overall rating: 4/5 - Reviewer: Gerry T. - Industry: Electrical/ Electronic Manufacturing - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: September 2017 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Ease of use, economical with great mobile capabilities particularly mapping and voice dictation features. #### Cons Not as flexible with report customization as we'd hoped, although built in reports are very good. --- ### Great tech support - Overall rating: 5/5 - Reviewer: Sharon H. - Industry: Retail - Company size: Self-Employed - Product usage: Used weekly for less than 12 months - Reviewed: August 2018 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I realized that help is always at the end if a phone call. Anytime I reach our for guidance or help with Sales Now issues are resokved. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Very easy to use and customized to my business. #### Cons Don't have a person to send sales orders to and have them update the account. #### Vendor response "Hey Sharon, Thanks so much for your feedback. Would you like to discuss how we can make the sales order process more seamless? We are glad to know that you can trust that we are always here to help and only a phone call away. :) I hope you have a great day! Cheers, Jason" Replied November 2018 --- ### Service with a Smile - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Insurance - Company size: 11-50 employees - Product usage: Used monthly for less than 12 months - Reviewed: May 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. SaleNOW is very easy to use. My sales Rep worked with me to make the system work well. Again today, speaking with the customer service, he made the adjustments I requested and explained to me what my next steps were to be sure the system runs smoothly! Thanks guys - great work! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Sales Now is very simple to use by the end user. #### Cons Doesn't integrate with Vertafore AMS360 - Our Insurance Agency Management System --- ### The best CRM - Overall rating: 4/5 - Reviewer: Chris S. - Industry: Design - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: August 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Customizable and fantastic customer service #### Cons Old style design and layout of screen options ## More reviews [Next reviews](https://www.softwareadvice.com/marketing/salesnow-profile/reviews/?page=2) --- SalesNOW Reviews, Pros and Cons - 2026 Software Advice