SherpaDesk
About SherpaDesk
SherpaDesk Pricing
SherpaDesk offers the first tech free for life. With the first license the tech will have unlimited access to the application. As more technicians are added then it will be $39/tech per month. Additional charge of $2/month if remote assistance is turned ON.
Starting price:
$39.00 per month
Free trial:
Available
Free version:
Available
Most Helpful Reviews for SherpaDesk
1 - 5 of 55 Reviews
Randal
Information Technology and Services, 2 - 10 employees
Used less than 2 years
OVERALL RATING:
5
Reviewed April 2022
Every IT Business needs a Sherpa
Doug
Verified reviewer
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2017
SherpaDesk is the most economical and effective ticketing solution that we've ever used.
We transitioned from the BigWeb Apps, so it took a little time to learn how to effectively use SherpaDesk.
PROSSherpaDesk is adaptable for all users and groups of users. It's simple to enter, update, work on and close a ticket, and assets can be attached to a ticket. It's all web-based, so there is no client, so it's very device agnostic. The reports are informative and easy to generate. The process is now simpler to transfer tickets, including a feature to automatically route tickets to a user or queue.
Randal
Verified reviewer
Computer & Network Security, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2021
Every IT Business needs a Sherpa
Super happy. Simple means it works quickly out of the box and my techs are not annoyed at extra hoops for ticketing.
PROSWe needed something simple, that worked with Ninja, IT Glue and Quickbooks. This fit the bill perfectly, all at a reasonable monthly fee, without contract, which is the big bonus. Support is out of this word. Even a function that would help us greatly was added within about 2 months, which is unheard of with other companies. They listen and act.
CONSThe integration with Ninja for alerts could be better.
Reason for choosing SherpaDesk
Simplicity and price.
Ian
Media Production, 10,000+ employees
Used daily for less than 6 months
OVERALL RATING:
2
EASE OF USE
2
FUNCTIONALITY
2
Reviewed January 2021
There are better CRMs out there
The tool allows us to track accounts and outreach relatively well
CONSWe no longer use Sherpa as a CRM tool because of the many problems. The search function is horrible, it feels like an outdated tool for CRM and our teams are extremely slow when logging information into the program.
John
Verified reviewer
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed July 2017
Foundation of control for our IT support business.
- Easy to use. - Great support. - Full featured with options to enable only what is needed. - Continually updated. - A pleasure to use. - Easy for end users, engineers and customers. - Was up and using in 7.6 minutes. SherpaDesk is great. It has changed the way I do business. I have tried and reviewed many different helpdesk/ticketing solutions and SherpaDesk is the best fit for us by far..
CONSI struggled to find a sensible con to post. No deal breakers. Some features need improvement (which seems to be continually happening) as they are a little rough around the edges or overly complex. During my use we found one bug and made one suggestion which were both fixed/implemented in a timely manner.
