Spiro
About Spiro
Awards and Recognition
Spiro Pricing
Includes up to 10 users
Starting price:
$12,000.00 per year
Free trial:
Not Available
Free version:
Not Available
Most Helpful Reviews for Spiro
1 - 5 of 32 Reviews
Joshua
Verified reviewer
Telecommunications, 501-1,000 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2018
What an easy CRM to use and have available
My company has seen an uptake in overall customer interaction and collaboration between sales personnel. It has been a great place to come together on projects with multiple departments being able to utilize easy to access customer information.
PROSThis has been one of the best CRM experiences that I have had. I have used several others, but this was a breeze to use, the phone app is fantastic, integration with corporate email was simple: just everything really.
CONSWe have had some cases where we needed some more functionality. However, Spiro was eager to address our concerns and has really come through on our requests.
Vendor Response
Thank you Joshua! We are happy to hear that Spiro is helping you reach more customers, and allowing all departments to work together easily. Thank you for being a Spiro customer!
Replied August 2018
Mary
Pharmaceuticals, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2019
Amazing Support. Easy to Use/Customize. Spiro Assistant = Brilliant.
We use Spiro to organize leads, track the progressions, and house the data for all our accounts. Overall, the tool has been easy to use and easy to customize.
PROSI'm a huge fan, mostly because I have used very expensive tools out there on the market. Compared to Spiro, they are extremely time intensive to set up with very limited support. What I love most is the support team at Spiro. They are extremely responsive and patient! They made the on-boarding process very easy. I was able to add my customizations easily and integrate with other tools with limited effort. My all time favorite feature is the Spiro assistant. This is great for inbound leads via email.
CONSI think this is more of a learning curve - the reporting section is really rich in detail and I just don't have time to sit with all the different reports.
Reason for choosing Spiro
Ease of use, price, customer support, recommendation of a colleague, features had everything I needed. I have used other tools like Pardot, Salesforce, and HubSpot and found them extremely cumbersome.
Athena
Health, Wellness and Fitness, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed January 2018
Good and Bad. Some things we love, some things we don't.
I was able to express my Pros and Cons of the product I've been using. I spoke on behalf of myself and my colleague, who is also using Spiro.
PROSThe App. Tracking business won and who is sending the business. Ability to connect contacts under company.
CONSWe're missing notes and some notes are duplicated under the wrong providers. It's difficult to sort a report and there are a lot of unnecessary fields in the reports. Limited reports available through the app. On certain screens, you can't use the "Tab" button to move from field to field.
Vendor Response
Hi Athena, Thank you for rating our customer support 5 out of 5 stars! We take pride in having a Customer Success Manager assigned to every Spiro user. I'll have your CSM reach out to set up a time to go over reports, and how they can work best for your needs.
Replied January 2018
Spencer
Computer Software, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2021
We're very happy with Spiro. Beats the hell out of SalesForce!
It's been great. I've never gone through a CRM transfer but it was surprisingly easy. They took the heavy lifting off of us which was nice
PROSSimplicity, ease of use. Mobile app to work on the go and make calls from Mobile App
CONSIt's so much easier to use than SalesForce it actually took me a couple days to get used to how easy it is to navigate. Not sure if that's a Con lol
Reason for choosing Spiro
The way they sold was very consultative. Cost for sure, of course. We had a great feeling about Spiro and it paid off. They didn't overpromise but it definitely over delivered.
Reasons for switching to Spiro
Simplicity, cost, ease of use, support, scalability & integrations
Peter
Food Production, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2022
My Business Partner
Overall my experience with Spiro has been great. For any issues I face, their customer sales team reacts quickly. It is an application that I use daily.
PROSI like the idea of having an application that allows me to keep my customers' information up to date, including all my interactions with them. I can also view past and current sales without any effort.
CONSWe have an analytics button that I do not use because it does not give me any relevant information.