Sunbird DCIM Software


Sunbird DCIM is a cloud-based IT asset management and data center infrastructure management (DCIM) solution for businesses of all sizes. It serves various industries, including healthcare, finance, industrial, technology and utilities. Core users of the software are IT professionals and data center facility managers. The key features of Sunbird DCIM are asset, capacity, connectivity, change, energy and environmental management.

Sunbird DCIM allows customers to manage their data centers with attention paid to constantly changing business needs. It provides data center optimization that also increases the lifecycle of physical assets.

The asset management module provides a real-time view of the components of the data center, which can include servers, storage, patch panels and networking equipment. The centralized database features all connection and capacity information and allows users to monitor resource usage. Sunbird DCIM also offers custom dashboards and workflow automation tools.

Sunbird DCIM is available on a monthly subscription basis that includes support through an online knowledge base, tutorials and live chat.



50 Reviews of Sunbird DCIM

Overall rating

4.68 / 5 stars

Filters:

Showing 1 - 20 of 50 reviews

January 2019

Greg from Delta Dental of Michigan

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

January 2019

Sunbird dcTracks/PowerIQ: Great products and ease of use with excellent support

The overall experience has been great. In many implementations with software and other DCIM providers this has by far been the best experience we have had. The support is quick and direct, usually solving issues and answering questions on the first contact and typically in the same day. The team members providing instruction in remote sessions were knowledgeable and took the time to make sure we understood the functionality and how to repeat it. The product is great and fits all of our requirements; where there was not a direct process for an integration with other tools, the Sunbird team was quick to assist. The Sunbird software is easy to use, integrates with other products easily and the GUI is very clean. After demonstrations and comparison to 6 other competitors, Sunbird products stood out well above the rest.

Pros

What we like most about Sunbird's DCIM solution is the integration between dcTracks and PowerIQ along with the great features, detailed user interface and ease of use. The software is setup in a way that is very intuitive to use and just as easy to implement from image to production use. The implementation/proof of concept team was great to work with. The weekly sessions made sure we were able to achieve all our requirements and not only assisted in setting up the software but showed the team how accomplish the tasks on our own so that we could replicate and update our data as needed.

Cons

At this point there is not much that we dislike about the software. It contains all the features and ease of use we expected; and more. We would like an additional feature for integration with server cabinet door locks to see the status; if they were open/closed and who accessed the rack based on badge. The way the integration currently works is to send an alert when triggered but doesn't fully meet what we would like to accomplish.

Response from Sunbird of Sunbird Software, Inc.

Replied January 2019

Thank you for the 5 start review. Customer success is our top priority. Feedback from customer's like you have greatly helped us in designing our 2nd Gen DCIM solution.

June 2016

Tylerk from The Pennsylvania State University

Company Size: 10,000+ employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

June 2016

Sunbird DCIM

My overall experience has been good. I like the direction the software is heading by moving more features and functionality to the web client and away from classic view. I really like sort and filter functionality as well as the import / export feature that can be used with Microsoft Excel. A built-in models library is very helpful and has saved us a bunch of time.

Pros

Import / export functionality along with the sort and filter. When setting up the power infrastructure, I like that it is a physical representation of the plugs to outlet in that a L22-30P needs to be plugged into an L22-30R and that the software understands that a different plug or receptacle wouldn't physically plug in. There are numerous checks and balances like this that are helpful.

Cons

The separation of features between the web client and classic view. It can also be confusing to understand what features are in PowerIQ opposed to DcTrack. Making them better integrated would be helpful. It would be nice if the models library updates were more proactive vs reactive. For example, when Dell released their Rx30 lineup, it would be nice to have the R330, R430, R530, etc.. automatically added without having to put in a request since Dell is such a big player in this field. I understand it can't be done for every make / model but for the big manufacturers core lineup that would help. Software doesn't natively work with Chrome, the use of extensions doesn't always work properly.

November 2018

Anonymous

Verified Reviewer

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

November 2018

Caretech Solutions Inc.

As a remote datacenter manager, it is invaluable to have a visual readout of our assets, and easily be able to determine and display capacity. As a Shared Services provider, we can easily demonstrate to existing customers where their racks are located, how populated they are, etc. This is also useful in sales initiatives; having a 3-D graph of racks with available capacity (one of the vendor-provided reports) makes the salesman's job easier.

Pros

I like the fact that it can be as high-level, or granulated as you like. I initially started with "where are my racks and what's in them" usage, easily generating 3-d visuals, and exporting .csv and .pdf reports. Using the built-in import and export tools, I've been able to add entries for power whips (and associate them with racks), and populate chassis with individual blades. Next steps will be to update network information for devices, again, with the easy import tools.

Cons

The models library sometimes lacks the specific Make, Model, etc. of a device I'm adding, so I'll have to use a similar one, or define a generic one. Sunbird has a mechanism to submit model addition requests.

April 2018

Rob from Comcast

Company Size: 10,000+ employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

April 2018

Great tool for place and power planning, documentation of assets, data and power connections

Use it daily to document Data Center Power. Previously used it to document Data Center cabinets, assets, data and power connections, structured cabling. It is our source of truth for what's in the Data Centers and monitoring tool for temperature issues

Pros

dcTrack is easy to use in that setting it up to model a data center follows the physical process of actually setting up a data center. Using it to maintain documentation of assets' placement, data and power connections is easy and logical. It also provides for great monitoring of power utilization and temperature/humidity with its integration with Power IQ. And the customer support is excellent! You are treated like a partner.

Cons

dcTrack is mostly web-based but part of the functionality remains in an application called Classic View. This functionality is being migrated piece by piece, and a lot of it is accessible now from the web client. We look forward to the day when we no longer need to use Classic View as it is quite slow and it cannot be re-sized to see all of it at once without scrolling.

November 2018

Bruce from MathWorks

Company Size: 5,001-10,000 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

November 2018

Sunbird DCIM review-TMW

Overall experience in working with Sunbird has been excellent. The support teams are always responsive and your first line of defense seems to have easy access to next level engineers which is rare to see however is a huge plus to us when we have problems to deal with. In some cases however, the first level of support clearly does not know a portion of the product and the case needs to be immediately dumped to engineers. Case in point is the rollout of VM Manager integration in version 6.x. As soon as it came out, we started using it and immediately ran into problems of which first level support had not even seen the new enhancement.

Pros

Ease of workflow. Simple and intuitive and my team has been able to quickly pickup the process of using it with little direction. We appreciate Sunbird taking responsibility for maintaining a catalog of assets. We love the 3D visualization aspect and that we can spin the cabinet around and isolate cabinets.

Cons

The visualization maps are really rough to look at and often look like a high school drafting project from the 80's. I can create beautiful looking maps in Visio but importing them from Visio to a cad file, then importing them into dcTrack looks like garbage. Even using straight cad files could use improvement.

June 2016

Justin from Comcast

Company Size: 10,000+ employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

June 2016

Justin Erdmann Comcast

DC Track has been an interesting Journey, Starting out some of the features that were discussed in the first demonstration did not seem to work as advertised but over time the software support has been awesome and the tool is coming a long way. It now can do a lot of the tasks that I need it too.

Pros

DC Track makes it very easy to search a lot of different ways and does not allow the typical typos or duplicates that you get when using Excel. It has not been 100% but light years better than Excel

Cons

The time it takes to use the tool as a stand alone software. A lot of guys are still using Excel and importing into the tool. This makes common input errors a norm.

October 2018

Lars from METRO | NOM

Company Size: 10,000+ employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2018

An awsome toolbox created by awsome people

Hard to get started in this tool but when you have the clue it is fantastic. BUT every manager who decides to have this tool should have in mind that this tool needs People and time to get it started and when it has started you may be Need a bit more time to Keep it running. We have learned so much concerning our own workflows in our datacenters and in my eyes it works great and I wouldn't change it for another DCIM tool, anyway. It worth every second and every cent we have spent on it and are still doing.

Pros

The deeper you dive into the dcTrack universe the bigger it seems to grow.
If you have internalised your own processes, this tool is indispensable for the administration of your own datacenters and each Piece of hardware built-in there.

Cons

Sometime I wish the tool could be cut down to our specific Needs but then we would have to ask ourselves what these needs are.
The complexity of the tool, which is of course just an image of reality, sometimes makes it difficult to start with it.

June 2016

Joseph from UF Health

Company Size: 10,000+ employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

June 2016

A true partner in Sunbird

We have found a true partner with the team at Sunbird. They are there to listen, investigate, and offer advice and solutions to any questions we have. The product is flexible enough to adapt to what you need it to do while offering a solid structure to build on.

Pros

Sunbird listens to all of there customers and then plans and implements the feature requests that provide the most improvement in a timely manner. The support team is attentive and works to both understand the underlining issue and providing work around and long term solution.

Cons

The team is still working to eliminate the thick client. It isn't hard to use the thick client, but a little inconvenient to have to switch between thin and think. However you don't have to use it too often.

June 2017

Dave from Comcast

Company Size: 10,000+ employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

June 2017

Deploying devices is so much easier to preform with 100% accuracy.

It organizes and centralizes information and it greatly aids in MACD

Pros

The many visualizations such as device, cabinet and floor plan (including 3D) are quite valuable to me. With the cabinet views, I can 'see' the best areas to place equipment within a cabinet without the need to be physically on site. Device views allows me to 'show' Installers where exactly the various device ports are located so they connect data cables correctly. The floor plan allows me to estimate distances so I can order cables of proper length. All of these views are invaluable to me since I support remote data centers.

Cons

That I still need to access Classic View to preform some functions. To be able to access data panel port information from the GUI is great and I cannot wait for functions like Lists and Connectors are moved there too.

August 2018

Anonymous

Verified Reviewer

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

August 2018

Sunbird DCIM Product & Service Review 2018

I’ve been a customer of the Sunbird product DcTrack for over 7+ years originally on the team to evaluate a DCIM product for our company. The DcTrack product hands down fit our needs the Sunbird team jumped through hoops at our every request. Sunbird meet our needs and assisted with every part of the installation to migrating our existing data into the tool. Over the last 7+ years we have requested enhancements to the tool which were accepted and implemented no questions asked. The support staff is second to none at times we required 24x7 support never an issue Sunbird is there. I’m so impressed with Sunbird I would even consider a position with them.

Pros

Ease of use and navigation within the tool. The screens flow with all the information needed to perform any task.

Cons

N/A - haven't found anything bad within the tool

July 2016

Scott from withheld

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

July 2016

PowerIQ DCIM - the foundation of any top tier data center

PowerIQ from Sunbird (formerly Raritan) has become a staple in our Data Center Management. We depend on it daily. We've been using this powerhouse for about a decade now with zero regrets. Unmatched features from the most innovative hardware/software company I've had the pleasure of dealing with will help you rest easy while your data center purrs like a happy cat.

Pros

It started off ahead of the pack, and it's stayed there with consistent updates from (wait for it) FEEDBACK FROM USERS. I love that. It's not a shiny ball that turns out to be an empty shell once you buy it. This stuff works.

Cons

The initial setup can be daunting, but this isn't 1990 anymore and we aren't rookies. Read the manual and install the product like a boss.

July 2018

Anonymous

Verified Reviewer

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

July 2018

Really easy to entry and collect data

An overview of all data centers and the components used there at a glance.

Pros

The possibility to import many devices, connections, racks and power connections via bulk import.
The spatial representation, the details at the rack view and the possibility to look at every single device.

Cons

If you have created a device provisionally which belongs to the group Network and you later select the right device and it belongs to the group Standard device, you cannot simply change it. So if you have a device from the network group you can only exchange it for another device from the network group.

June 2016

Brian from Midco

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

June 2016

Hard to imagine business without Power IQ

Being responsible for 100+ sites, the level of visibility Power IQ provides is extremely valuable. Prior to using this product, we did not have this in a centralized platform. There have been numerous success stories since deploying Power IQ and we are pleased with the continual development this product is receiving. The product is evolving into many of the features we have a roadmap for integrating so it is definately product that justifies the investment.

Pros

Having all the information for all our locations centrally located has helped greatly. The ability to power cycle an entire device that is dual power corded has helped as well.

Cons

The floor plans in the dashboard view take a long time to load. With all the sites and having them on a slideshow, not always is the floorplan populated prior to switching to a different view.

June 2016

Eric from Linkedin

Company Size: 10,000+ employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

June 2016

Solid product with great feedback and response team.

Having deployed the Sunbird product line for nearly 4 years, there were several inflection points that forced us to make the decision: move forward with Sunbird or find another product. Each time that decision came up, Sunbird was able to act fast and provide immediate solutions to our problems. We are very happy with the customer support and responsiveness.

Pros

Simple UI doesn't overwhelm the new user yet still provides a full experience for the expert user.

Cons

Our rapid growth caused scaling issues, overloading the software.

June 2017

Mike from Hennepin County IT

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

June 2017

Easy to get reports and see overall health of the data center in one page.

Get the ease of knowing how our data center is running at a glance. Can keep track of assets through out the organization without having to physically going to each asset.

Pros

Can set up and change settings easily without a lot of going back and forth through screens, which I had to do with other DCIM tools. Easy to navigate for the end user without needing a lot of training.

Cons

Depending on the manufacturer of an add on device I needed to purchase another interface to allow this to read the power.

December 2018

Arnaud from Telecommunications

Company Size: 5,001-10,000 employees

Review Source: Capterra


Ease-of-use

4 of 5

Customer support

4 of 5

Functionality

4 of 5

December 2018

Easy to use

I'm based in France, and if i need hard support, i need to contact USA support. Because of the time difference, i hava to wait to the afternon to have some answers end the same for them but, finally, all the issues has been solved.

Pros

The best of this software is the dashboard, that you can see all the informations about your business in real time. and you can personalize it !

Cons

If you don't receive any official learning about the software it's long to know all the things about the software.

August 2017

Jason from Nu Skin

Company Size: 5,001-10,000 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

3 of 5

Customer support

5 of 5

Functionality

3 of 5

August 2017

Sunbird allows me to keep an eye on the status of my systems.

I am able to easily view the power and climate status of all my PDU's.

Pros

Power IQ is very easy to use and quickly shows all desired data. The web page is very easy to setup and manage. Once the hardware is in place configuring the data on the network is easy to view and report on.

Cons

The look is very basic. I would like to see more new age view. The graphics are very early internet. This does not diminish the functionality of the software, it just looks clunky.

June 2016

Haluk from Bremer Bank

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

5 of 5

June 2016

Getting Better and Better

I have been using this product last two years and it has been improving and getting better since than. I love the 3D feature they just added with latest update. Keep up the good work and keep improving Sunbird.

Pros

Easy to use
3D view is great
Good customer support
Good integration with Raritan PDUs

Cons

Sometimes have problems with IE is not updating the info
Classic view should go away!

July 2018

Fritz from dcimap Data Center Consulting GmbH

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

July 2018

Sunbird's software solutions are innovative and intuitive to use. A number of important functions ar

Excellent overview, timely warning, optimal reports - and all with little effort!

Pros

All in all a convincing offer. Product, licensing model, price, service, etc. convince in comparison with other solutions.

Cons

In the case of dcTrack, the licensing model for PCs should be extended in order to be able to map office units (PC, Printer, etc.) with the software beyond the data center (Racks/Cabinets).

September 2018

Miguel from FIS

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

September 2018

Sunbird DCIM Review

We are able to make quick search for our Hardware inventory and the overall costs around it. We are able to Power Manage our Rack as well as to provide the necessary details of our environment to our Financial dept.

Pros

Easy to Configure, Great Customer Support.

Cons

The Map configuration is a little difficult to achieve out of the box