Supportbench

Zoho CRM

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Ratings & Reviews

Overall Rating

4.53 / 5 (17)

4.22 / 5 (4,067)

Ease-of-Use

4.5 / 5

4.0 / 5

Value for Money

4.5 / 5

4.0 / 5

Customer Support

5.0 / 5

4.0 / 5

Functionality

4.5 / 5

4.0 / 5

Last Reviewed

January 20, 2020

May 29, 2020

Pros/Cons

  • Pros

  • I love that it helped our agents assist and review customer issues quickly and also personnalize responses.

  • The support from their team is great. They are quick to respond and have had all the answers to my questions.

  • Cons

  • Honestly, I can't think of much! There was some minor dashboard confusion upfront that turned out to be a small user error that was resolved in a minute. Cause that's it, you get great service too.

  • Nothing to say, price is good and love the user friendliness. Our agents didn't need extensive training

  • Pros

  • Excelente products amazing easy to use a lot of value

  • Easy to use and simple to setup. I love the app.

  • Cons

  • User interface is looking good, but it is not intuitive enough, takes sometime to navigate and find what you need.

  • Sometimes a little glitchy but overall a great tool

Product Demo & Pricing

Demo

Pricing Range

What does it cost?

Software pricing is complicated and highly customizable. Let us help you figure out which products are really in your budget.

Advisor Recommendations & User Awards

FrontRunners

N/A

N/A

Number of times our advisors have recommended this product

(in the last 30 days)

N/A

N/A

Technical Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux

Screenshots