All Wishpond Reviews
1-25 of 138 Reviews
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Lloyed
Verified reviewer
Accounting, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed April 2020
Marketing automation made easy
I can't speak highly enough of their responsive customer support and product team. Truly a white-glove experience.
PROSIt's simple and easy to use with just the features you need. Bang out landing pages in minutes, run split tests, automate email campaigns, create referral campaigns, etc. We've been using it for 3+ years and it only gets better.
CONSI'd like to see a Zoom integration for webinar leads (not a must-have because we can easily upload webinar leads + they have a Zapier integration) as well as a webchat widget.
Reason for choosing Wishpond
Prior to Wishpond, we were using different tools for things like email, landing pages, forms, etc. Wishpond helped us integrate it all at a reasonable cost and low mental overhead. It's easy to use and train people on. Plus I can't speak highly enough of their responsive customer support and product team. Truly a white-glove experience.
Hank
Environmental Services, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2020
Loving Wishpond!
Wishpond helps us solve almost every aspect of our inbound lead generation and automated email marketing. I am extremely pleased with the results.
PROSHaving the landing pages, lists, and forms on the same platform as the email automation is a game changer. What used to take two or three different pieces of software can easily be done on one. The landing page editing tool is really, really good. It's easily the best one I've seen on a landing page building platform.
CONSThe biggest drawback is that I can't use my top-level-domain. I have to use a subdomain for my landing pages. Integrating tracking codes onto individual page assets is difficult, and sometimes the javascript doesn't play nice.
Reason for choosing Wishpond
Wishpond had the capability to handle more aspects of inbound lead collection and email automation than any other software I tried. It also had the best landing page editor.
Reasons for switching to Wishpond
I actually switched from using several solutions. I was specifically looking for a platform that would combine features so I didn't need to rely on so many others.
Josef
Marketing and Advertising, 1 employee
Used monthly for more than 2 years
OVERALL RATING:
1
EASE OF USE
3
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
3
Reviewed December 2021
I wanted to love Wishpond but I hate them due to terrible customer support
I love the products but I hate their support. Product is 99% is ready to be used internationally. Because they reject to enable translation of 1% it cannot be used in Europe at all.
PROSI like landing pages as they can be easily customized. I also like that I can copy html code of landing page and paste it to any website.
CONSThe company appears to be international. After logging in, you can select your language from drop down list. Even if you select your preferred language, all text and templates remain in English. If you live in a non-English speaking country, Wishpond is essentially unusable. There are little things missing to make Wishpond great and usable internationally, but their support is the worst you can imagine. They don't listen to customer feedback. A few examples. Two years ago I requested that they enable the editing and translation of the "Unsubscribe" button in the footer of an email so that I could use email marketing in Europe to comply with the GDPR regulation. I sent them translations and communicated frequently with support, but they did nothing. Recently Wishpond introduced a new feature called "Appointments". This is a very useful feature as customers can book an appointment date and time with you. However, it has one major problem because the calendar is only in English and cannot be translated. The time format cannot be set in 24 hours format. Again if you come from a non-English speaking country this feature is unusable. I have contacted support to enable translation of the calendar into other languages, but as always their response is negative: it is currently only in English, we don't know if we will enable translation into other languages.
Dekel
Arts and Crafts, 2-10 employees
Used monthly for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2024
Super personal service and support
The experience was fine throughout the time I was subscribed. Nice people to work with. Good support when needed. For the right business it can be a good agency to do the marketing and sales funnels.
PROSI got superb support and service from my contact person [sensitive content hidden]. Throughout the time I was with Wishond they handled everything, all the tech stuff, all the changes, all the integrations. Every question was answered. I even had an issue a few months after my subscription ended, and still got the same wonderful personal service.
CONSFor my business we did not manage to convert positive ROI, after 8 month we decided to stop the subscription. The sales pitch presentation was very polished, when we discussed the narrow margins, and how it may be difficult to reach positive ROI. Overall the sales campaigns did not even break even. So we had to stop the subscription. I new as a business owner I was taking a chance. The hyped presentation made me hope it would be a long lasting subscription.
Michael
Verified reviewer
Marketing and Advertising, 1 employee
Used monthly for less than 12 months
OVERALL RATING:
5
EASE OF USE
3
VALUE FOR MONEY
5
CUSTOMER SUPPORT
2
FUNCTIONALITY
5
Reviewed September 2023
Has great potential, but the platform hasn't been updated for years and years (over 5 yrs)
Average. Once I got support to help me setup the automations, it worked flawlessly and the campaigns for my clients worked amazingly.
PROSThe landing page builder is very good, easy to use, you can create practically any design you want as it has an open design, where you're not restricted to blocks. It's an open canvas system. once you get the email automations setup the system works great.
CONSWishpond was one of the first platforms within this space of CRM's, automations, but unfortunately it's not a leader in this space at all, because it hasn't kept up and innovated, my guess is, it has some huge accounts keep the cashflow going, and they've gotten comfortable. The worse thing about Wishpond is the support. The support is atrocious. They always take long (48hrs and sometimes longer) to get back to you. The platform is so difficult to use (email marketing automations and triggers specifically)They need to update the platform the UI, we are in 2023, and every other platform (their competitors) in this space, as continually innovated and made things easier to use. Wishpond as stayed the same. This is fine, if the platform was easy to use, but it's not. Im very well versed with SAAS products so I have so much experience using CRM's so it's not like I'm not a techy person.
Vendor Response
Hello Michael, Thank you for sharing your feedback about your experience with Wishpond. We appreciate your insights, both on the positive aspects and the areas where you believe we can improve. We're happy to hear that you found success with our automation and campaign features. We also take your concerns seriously. We understand the importance of staying at the forefront of innovation in the CRM and automation space. Your feedback regarding the pace of innovation and the user interface is duly noted. We apologize for any inconvenience you've experienced with our support response times. Also, we'd like to follow up on your experience and monitor it closely. At the moment, I cannot identify your email or account's name. Do you mind writing to csm@wishpond.com informing your account's name so that I can ensure that one of our CSMs will be assessing your experience? We appreciate your patience as we work to make improvements. Thank you in advance! All best, Charles Customer Success
Replied September 2023
Christian
Apparel & Fashion, 1 employee
Used weekly for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed November 2023
Marketing for the Small Busines Owner
They provide full marketing services, including creative, copy, and running of campaigns for my small online business. They took the time to understand my target audience, and are doing their best to reach them. In the few months that we've been working together they've executed one campaign for me, with some positive results. The ROAS is not positive yet, and only time will tell if the whole investment will be worth it.
CONSWhile I have appreciated the various services and strategies provided by brax, one aspect that I found challenging was the requirement for a long-term commitment contract. As a solopreneur managing my online shop, flexibility is crucial for me. I understand the need for stability in client-agency relationships, but a more flexible contract structure would have been more aligned with the needs of a small, growing business like mine.
Ganesh
Verified reviewer
Marketing and Advertising, 2-10 employees
Used weekly for less than 12 months
OVERALL RATING:
3
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
2
Reviewed April 2020
Good Product, But can have huge Improvements
The Email deliverability is very good The support team is responsive and available on live chat for most of the time
CONSThe Landing page builder can be improved significantly No Integration with Cost-effective solutions like Integromat They are In the business for soo long, but not integrated essential services like integromat
Chasity
Retail, 2-10 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2024
Experience with Wishpond
A very great and very productive experience with Wishpond...
PROSThe people are just fantastic. They are engaged, thorough and committed to what they promote and what they do. The execute what they promnise!
CONSI DO NOT have any cons with Wishpond at this point.
Monique
Retail, 2-10 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2024
Great team
The provision of reports and explanations of different marketing strategies.
CONSNo dislikes at this present time hoped there won’t be any in the future.
Daniel
Alternative Medicine, 1 employee
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed January 2024
this is my review
The ease of use and the current person I have working on my content
CONSThe constant changing of people and departments that are working on my content.
Anonymous
11-50 employees
Used daily for less than 6 months
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed September 2022
Worst Ever Product
Not good. Worst product.
PROSNothing. Its a worst product. Bad support and very bad refund policy. They are here to eat money without giving any service.
CONSWost Refund policy Bad Support Bad Product
Reason for choosing Wishpond
It was a bad decision from our side after using product we realise its bad proudct.
Reasons for switching to Wishpond
Good support and better UI of product.
Carol
Arts and Crafts, 1 employee
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2022
Jam packed with tons of useful features
Wishpond is definitely a jack of all trades kind of platform. So it suffers from what most all-in-one tools suffer from - that it doesn’t truly excel at one particular feature. However, since not everyone needs all the bells and whistles, this isn’t a bad thing since it makes things simpler. Email automations are actually pretty powerful and once you get the SPF record added into your DNS, email deliverability is okay as well and I really do enjoy the contest/sweepstakes feature as it’s not something that’s easy to find outside of dedicated tools.
PROSWishpond does a lot of stuff. It’s probably one of my most useful tools in my marketing kit thanks to its robust features. Not only does it have the easiest landing page builder ever that anyone can quickly build out a page on even if they have zero experience, it can also make pop ups, run contests, and even do email marketing automation!
CONSI think the biggest weakness right now though is the UI and UX, which hasn’t changed in the past few years I’ve used the platform. And there really isn’t a lot of great modern templates for the landing pages.
Anonymous
11-50 employees
Used daily for less than 12 months
OVERALL RATING:
1
EASE OF USE
3
VALUE FOR MONEY
2
CUSTOMER SUPPORT
1
FUNCTIONALITY
4
Reviewed April 2018
Wishpond is great - if it worked!
How not to do customer support.
PROSTheir blog is pretty good and informative. And the idea of what Wishpond could do is nice. There's a lot of features, and it would be fantastic if it was a 'end-all, be-all' kind of software.
CONSOh my god everything! Features would frequently not work or are just buggy. Email campaigns would break, or the site would just decide to ignore your submission and make it disappear. Customer support is incredibly miss. They would ignore questions and have given my clients the runaround. They would blame my clients for being confused, and then apologize that the feature didn't work 'for them even though it works for everyone else'. Their help docs are a mess. Screen shots don't align with the product. Even live walkthroughs, things would be out of place.
Valerie
Health, Wellness and Fitness, 1 employee
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2023
Wishpond Review
I am excited to say that I have found a company that has bright and talented individuals to help me with a much needed experience. Over the last few years, trying to learn and walk myself through certain areas of my website, that I just don't have the time or energy to understand, was holding me back in my vision for where I want to go with my company.I trust my team and feel relieved and excited to be working with with a team.
PROSCurrently I am working with [sensitive content hidden] at Wishpond. She is doing a great job with guiding me weekly and keeping on point in a way that is extremely helpful to me. My first meeting, before signing up to use this company was with [sensitive content hidden] , I had such a great meeting, he was the reason I decided them to help me with my website and business.
CONSNothing, I am having a great experience with this company.
Reason for choosing Wishpond
My first meeting with [sensitive content hidden] was great. I had the overall feeling to trust and use this company and moved forward, following this meeting. I also appreciate their follow through. They are on time and great with time management and presentation.
Elisabeth
Internet, 1 employee
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2023
Wishpond has given me good support for my business
I had a hard time reaching out to potential customers, but with Wishponds help, things have started to move.
PROSI received quick and good help to get started. Good features and easy to use.
CONSThe integration with my existing business was a bit tricky, I couldn't manage all the part myself.
Reason for choosing Wishpond
Got a good offer.
Cristina
Hospital & Health Care, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
2
EASE OF USE
4
VALUE FOR MONEY
2
CUSTOMER SUPPORT
1
FUNCTIONALITY
4
Reviewed April 2020
Intuitive product - poor , weak, support department
Support department is weak. Severe time gaps in communication. Example: Just got off Chat with a support-tech by the name of [SENSITIVE CONTENT HIDDEN]. He was the first to respond to me after two days of waiting for a chat response. He basically said, he sent a test email to his email and it works fine. Without probing or asking more troubleshooting questions, he LEFT THE CONVERSATION, and I was left hanging AGAIN! I don't see how anyone can create time-sensitive marketing campaigns, when there is o much lag time in support troubleshoot conversations. So completely discouraging. I do NOT recommend this product due to a good transparent support system for their customers.
PROSProduct, for the most part, is intuitive. But still fumble a bit, enough to reach out to support .
CONSProduct is pretty intuitive, but still could use improvements. Especially since this is mostly a DYI. A lot of the HOW TO library was outdated.
Pierre
Verified reviewer
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed May 2018
Great product at a great price
Ability to manage my email lists, email blasts and my opt-in campaigns in one place. Low cost compared to others
CONSBugs are quite frequent, but its been getting better. They really have stepped up the support here though.
Paul
Apparel & Fashion, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed April 2020
Horrible
They set up a 6 month contract that they don't deliver on. Said they'd manage at least 3 campaigns in 6 months and only got one done. During the one campaign, they could not keep the facebook ads running. I needed to find out the ads were not running and tell them. They do no monitoring. And then when we told them the ads were shut down it took them days to get it going again. The split testing was with very minimal adjustments to the campaign. When the first campaign finished, they did not have the staff to create the next one. And they continued to charge every month. Can't ereach anyone by phone. Forget it. And they rarely answer e-mail.
PROSThey charge your credit card every month, no matter what.
CONSIt is a disaster. Makes more work for you than doing it yourself.
Reason for choosing Wishpond
Just was in a hurry. Big mistake.
Amanda
Retail, 2-10 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
2
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed September 2023
Automation Made Easy
I love working with Wishpond. They paid attention to detail and made sure to implement more services than I initially asked for to ensure that I get the most leads. Each feature was throughly explained to me.
PROSI appreciate how everything was broken down to me to explain how things work and how I can add more services. From the very first meeting with Mat, to my onboarding specialist, Jannessy. They have been so helpful in explaining, clarifying, and changing the services to accommodate for my needs.
CONSThe user interface is not as simple to navigate. I had a full on session to walk through the Wishpond dashboard, even though I'm great with technology, this dashboard wasn't the easiest to understand and the cost of other services isn't listed in dollars which can be confusing.
Kim
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2018
Great Platform for Marketing and Lead Generation
Wishpond is incredibly easy to use. The templates are beautiful and offer endless customization options. I'm not a techie and I figured it out quickly. I opted for the hybrid package where the team assists with the first campaign. They're really great and super responsive. I tried another platform before and it was a lot more expensive and not nearly as good. I'm launching my campaign this week so I will follow up with a review once that's done and be generating some leads. Overall I highly recommend Wishpond if you're looking to grow your business through outbound marketing.
Jason
Civil Engineering, 201-500 employees
Used weekly for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2020
Allows Us To Put Users Through Full Funnel Experience
We love that we can start users out with a landing page, and take them through an email 'drip' journey to best teach them about our services.
CONSEverything that has been a struggle with the software over the years has now been fixed.
Gunet
Health, Wellness and Fitness, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2023
Wonderful product, profesyonel support
We are launching our product to USA and it is utmost important to have a correct matketing automation.
PROSMaria helede us setup our landing page and marketin automation. The template they have provided wad prepared very well and suited to our product brand guidelines.
CONSnothing. Everything was perfect and wonderful.
Kathleen
Insurance, 11-50 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2023
Thank you
Itzel at Wishpond was very easy to work with, and adjusted to our evolving requirements ensuring a final product that we were happy with.
CONSWould have loved to have a template to follow to ensure we were providing the correct information needed sooner in the process. Also, it would have been great to understand from the beginning the number of 'iterations' allowed so that we could have grouped our changes into iterations as to follow this requirement. Wishpond was very understanding and flexible with the number of changes/iterations though and we were able to roll out all needed changes.
Anonymous
51-200 employees
Used less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed March 2018
Great experience and easy to manage
We were able to get the campaign up and running in just a few hours rather than a few days and the ease of use from the UX side made it easy for our followers to sign up and participate.
PROSWe love how easy it is to implement a campaign and how it organizes the content and the data on the back end to make it easy to manage. We also love how easy it is for the user to take part in our contests now!
CONSIt gets a little pricy as you scale up and this software makes it so easy to sign up for the user that your usage will go up quickly.
Rachel
Non-Profit Organization Management, 11-50 employees
Used monthly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2020
Great product!
We've had a great experience with Wishpond! We have used this for multiple video voting contests. When comparing other products we ultimately selected Wishpond because it was the most user-friendly while still having fraud filters that we absolutely deemed necessary. We've run contests on multiple platforms and we have had the least issues with Wishpond. It's also very easy to set up and any time we've run into an issue during set up, Wishpond was quickly available to assist us by chat or by email.
CONSWhile Wishpond is incredibly easy to set up, it is a bit limited in customization.