Yetiforce CRM

RATING:

4.8

(53)

About Yetiforce CRM

YetiForce is a hybrid open source customer relationship management (CRM) solution that caters to midsize and large businesses across various industries. The platform helps users manage their interactions with existing and potential customers. Key features include task and territory management, email marketing, lead management and scoring and internal-chat integration. YetiForce allows administrators to customize their dashboard to show modules such as time control, calendars, tickets and leads. Administrators can also change the visibility of specific widgets for different users and add custom widgets with filters. Yetiforce features a built-in email module that helps users send and receive mail directly. Users can also link emails to contacts, leads, accounts...

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Yetiforce CRM Reviews

Overall Rating

4.8

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for Yetiforce CRM

1 - 5 of 49 Reviews

User Profile

Benjamin

Verified reviewer

Marketing and Advertising, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2018

An awesome CRM and its opensource and free !

YetiForce works perfectly and I have never had any big issues. They seem to make it better and better with each new release.

PROS

The most complete CRM system with many built-in features. YetiForce offers far more customization than I ever thought and it is pretty easy to adjust the system once you figure it out.

CONS

Nothing as of now. The software is fast, stable and helps me with my day-to-day tasks, so I cannot complain. I'd love to see a mobile app. But maybe it's better to work strictly from computer, helps to stay focused.

Vendor Response

Thank you for your favorable review and comments. There is no mobile app for YetiForce indeed, but you can use it in your browser on any mobile device if needed.

Replied November 2018

Ali

Information Technology and Services, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2020

An overview of Yetiforce

It's excellent.

PROS

It's open source and built with PHP and Mysql, so can easily setup on your on localhost or your remote server, and any other platforms that supports Apache. You can easily modify it according to your needs. Almost all parts that are necessary for a CRM and a Marketing system are available in this package. It's responsive, so you can use it in your cell phone, tablet, or laptop. The skin has a new face, according to new flat designs, that are not available in most other CRM applications. The installation of this package is very easy, although it takes a few minutes because the back-end is complicated for generating tables and setting up some required files for starting the application. It's portable from installation system to the other system with just modifying some simple files. Totally, it's an excellent web application that might be used by anyone in different disciplines such as end-user, administrator, and developer. Also, it could be used by any company types, from an samll-scale business to medium-scale and even large-scale firms. Large-scale businesses can modify and customize this application according to their requirements and make it integrated with other ERP applications in the company. In contrast with Vtiger, I have to point out that Yetiforce is more user-friendly and is simple to use. Also, back-end in Yetiforce is more readable for developers, in contrast with Vtiger.

CONS

It seems there is nothing to discuss about this application disadvantages.

Reason for choosing Yetiforce CRM

Because it have all things that our company needs: 1- Open source 2- User-friendly 3- Ease of installation 4- Beautiful design and excellent skin (with new flat designs) 5- Responsive 6- Flexible 7- Extensible for future usage 8- Integrate with other ERP applications available in our company 9- and more more more...

Reasons for switching to Yetiforce CRM

Because Yetiforce is more user-friendly and it is more flexible to customize (in PHP back-end) in contrast with Vtiger. So, my last select is Yetiforce.

Lukas

Information Technology and Services, 1 employee

Used daily for more than 2 years

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

3

EASE OF USE

3

VALUE FOR MONEY

2

CUSTOMER SUPPORT

1

FUNCTIONALITY

4

Reviewed November 2023

Yetiforce is not reliable partner.

Very bad. Just few days before subscription renewal directly from in YetiForce company, they told us that they changing everything. less space, higher price, less features included in cloud hosting. The worst thing is that when we found a bug you dont have any possibility to sovle it by yourself, so you have paid subscription but you cant use your system and they ask for money to make it right or go to github and wait for bugfix.

PROS

- cheaper then others - very scalable - opensource

CONS

Support and business model changing during your subscription. It started with - 750GB disk space + 750GB backup now they shrink it to 20GB/120GB - it started with premium support in cloud hosting now you have to pay extra and they just tell you that when you have critical problem - price went high too much and services included in package went down without notitying customers

Reason for choosing Yetiforce CRM

from the beggining it seems that they are reliable partner. Big mistake. After 2.5 years they just changed everything what they promised before.

Mariusz

Marketing and Advertising, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2018

Great product, and for free! Great choice for any business!

Full and quick access to customer data.

PROS

All necessary modules, widgets and features are already in the system for free, the developers also provide free help. The system is quite easy to install and manage and it's very user friendly when properly configured. One of the factors that made us choose YetiForce is their beneficial license. The app is fast, secure, looks good and works well.

CONS

Quite limited know-how resources like tutorials or manuals, no auto updates, some functionalities still need some work (eg. chat).

Vendor Response

Thank you very much for your opinion and comments. We will definitely focus on creating more detailed documentation, manuals, and video tutorials for YetiForce.

Replied May 2018

Piotr

Staffing and Recruiting, 11-50 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2019

Affordable & Excellent

I'm really glad I found and gave YetiForce a try.

PROS

YetiForce is a great and free open source CRM. It's very user friendly and easy to navigate, you can customize pretty much anything you want. You get exactly what they promise - a complete and fully functional system for free. Each new update brings a ton of improvements and new functionalities. If you run into trouble with the system or updates you can always use their free support. I sincerely hope more open source projects follow this path.

CONS

Updates are usually postponed by a couple of weeks from their initial "deadline" and there is no auto update function. As many others mentioned, the documentation could be improved.

Vendor Response

Thank you very much for this outstanding review. We realize postponing updates might be annoying but we want to get rid of all the known bugs before we publish the new version. We do our best to stick to the schedule and provide our users with as polished software as possible.

Replied February 2019