This is a great platform for helpdesk management. We use it for around 5 engineers and it works great as it's not over-complicated.

Lacking rudimentary filter/show by date range feature, terrible for recordkeeping.

Wonderful tracking and organization of emails and support issues, with a nice and clean UI, and simple tools to automate many support tasks.

Applications/Addons are great for customizing. Integrations with other products are fantastic.

It is easy to use and it integrates everything which is really helpful, the simplicity of the program was nice.

Freshdesk has been a great product to use for us, it's easy to use and set up and provides a much needed cost effective service.

Freshdesk was great for what we needed. We have since moved to a new product, but recommend Freshdesk to clients when appropriate.

We did not use any software before and we constantly got lost e-mails or forgotten requests because they were all handled through e-mail.

I like it's simplicity, ease of use. It has a very clean interface and is uncluttered.

So user friendly, amazing features and great customer support from pre-sales, to set up, to every day use questions.

Fresh desk is easy to use and to coordinate with a client in best way while its ticketing system is awsome.

Our department has had many debates initially but knows we all are thriving on this product and are super happy with it. A key feature would be the Freshdesk mobile application.

My favourite feature is the very clean inbox and ease of assigning emails to myself or my colleagues.

Contact management and search is awful. It is really difficult to avoid creating duplicated clients with slightly different name.

It simplified things for us, and make our daily tasks easy to maneuver through. It changed the way we work for the better, looks nice, and works well.

The team I dealt with has been great, responsive and attentive to our needs and requirements, they were very easy to work with.

My favorite features are the easy to generate ticket integration with FreshSales, real-time ticket updates, and the ability to draft canned responses for common issues.

It comes with best in class features of reporting, integration, resource management and other useful features that might prove out to be the ways for improving overall productivity.

The ability to sync, manage & assign tickets with ease. Has been a fan of there mobile app and the notifications that helps me keep a track of tickets on the go.

However,  I have terrible experience when it comes to the customer service, which is very horrible.

With their continued lack of responsiveness we cancelled our account after using the service for about a year.

The support and contact system for Freshworks/Freshdesk is as bad as it gets.

Reasonable price and a very easy interface make it an excellent pick for us.

Overall I am so glad I chose freshdesk. It’s very easy to use and is a great value.

We selected them because we can have some top notch solutions just like we had Freshdesk or Zendesk, but we do not have to leave a fortune there.

We liked the Shared ownership concept which helps communicating internally through one interface and best part is the reports structure.

Very useful for customer service agents. With the help of Freshdesk, I was able to offer great customer service to the clients who gave us good company ratings.

I really appreciate that they have a free trial to use for this software and that the customer support they offer is great and helpful.

The interface makes sense to use, and when I needed guidance, the Customer Support Team was SUPER QUICK to help me get to where I needed/wanted to be.

The only negative thing so far, is that some Spanish translations have been erroneous or inaccurate.

The additional issue is if someone can spam your Freshdesk site, then they think they can spam any of your sites.

Happy, good support and account management and good value for money compared to other services in the market.

We are able to track our customers and teams progress. Plus it started our free and there was a chance to learn and implement it into our daily routine and now we are paying for more features.

It has been very good at the time of backing up information and cycling functions that remain programs in the best way effectively.

It felt like it was meant for the company, I was very impressed with how many interesting features you have. It is very secure to use.

Acquiring feedback and other information from customers in an easy, clean and fashioned way. Survey Sparrow saved us time and money because it is beautiful out of the box with minimal design options.

Taking Surveys becomes very easy, lot of time is saved and money is saved. Mainly our relationship with the users and client is increased.

My overall experience with the software is really good. The price is very competitive and works really well.

Pretty easy and cool way to build conversational forms and surveys.

Every step in creating a survey form is super simple and almost no learning curves needed before working with this software.

A tool that makes it easy and effective for you.

It is nice to experience a survey that feels so much more like a conversation than just answering questions. The interface is clear and easy to navigate and the analytics are top-notch.

But with the survey integrated into their chat application, we see more people responding. Meaning we are able to gather more valuable data than before.

The feature I like the most in Survey Sparrow is their ability to save a response that was partially filled.

I love that the software is flexible and not too expensive. Support are great and helped resolve my clients issues fast.

I would not recommend it - missing features and bad customer service.

They have Individual as well business type accounts. They should reduce their pricing to be in competitive market.

Home page is awesome with best color used. Home page is build on word-press.

I used other surveys like surveymonkey and swagbucks surveys but this one was better. It wasn't too complicated and more like a chat.

Also, the whole having to resign in every time you go to the site is a little annoying.

It has been great experience with the product, setup and also sharing it through links and embed.

This is a great survey tool. Comprable in price to survey monkey but does a lot more.

Lot of dependence on developers, which is a huge time suck. Doesn't allow you to handle bulk loads such as deleting or copying an audience list.

I totally love SurveySparrow it gathers clients' straightforward assessments additionally as paying you for your suppositions.

The free trial of the Enterprise was an excellent idea to make sure you can see all the options, it was very simple to use and a lot of templates to get you started.

Alternative to many of the more popular survey sights, nice look for customers.

There are a limited number of players who offers a huge set of features that help you build amazing surveys and forms in a conversational interface, SurveySparrow is one of them.

Lack of email marketing features. There is no way to send reminders easily or even segment audiences.

My clients and their clients love this software. The best resolution to typeform issues.

We are already actively looking at our internal processes to so see how we can further improve our integration with SurveySparrow.

I learned this by waiting an extended time over the weekend, then finding out on Monday that there was no Customer Service on the weekend.

Special shout out to their support team; they are good listeners, knowledgeable and solutions focused.

As long as Java Script is needed for the software to work it is hard to access the website on a mobile phone.

I appreciated the personal and responsive customer service I received from the Survey Sparrow team and we were able to make adjustments and customizations as needed.

Limited to survey only when it have the potential be so much more... such as a quiz or test tool that can generate a report.

Surveys are an excellent tool to measure the performance and knowledge of your company's employees, surveysparrow has a friendly and easy to use design.

It's up there with other top names in surveying. Definitely user friendly and easy to learn.

Overall: fast, flexible with good optionality on questions. Great, responsive customer service.

Poor chat (only) customer support. Takes hours to get a small thing done.

US Dollar

Freshdesk is a cloud-based customer service software that helps businesses provide effortless service across every customer touchpoint. Freshdesk empowers businesses to monitor customer conversations across email, phone, chat, social media and instant messaging, improve agent productivity with smart automations, deliver self-service experiences with AI-chatbots and branded help centers, and monitor key performance metrics with powerful analytics.



LongDescription

Support Ticket Management

Engagement Tracking

Cataloging/Categorization

Employee Management

Case Management

Surveys & Feedback

Status Tracking

Multi-Channel Management

Customizable Reports

Access Controls/Permissions

Activity Tracking

Session Recording

Customer Segmentation

IT Asset Management

Dispatch Management

Real-Time Monitoring

Workflow Configuration

SSL Security

Electronic Signature

Sentiment Analysis

IVR/Voice Recognition

Single Sign On

Project Planning/Scheduling

Project Management

Rules-Based Workflow

Knowledge Management

Categorization/Grouping

Communication Management

Customer Database

Call Recording

Customizable Fields

Collaboration Tools

Automated Routing

Assignment Management

Full Text Search

Call Center Management

Scheduling

Data Import/Export

Email Tracking

Customer Complaint Tracking

Call Routing

Email Templates

Self Service Portal

Customer Experience Management

Content Management

Project Time Tracking

Mobile Access

Social Media Monitoring

Multi-Channel Data Collection

Survey/Poll Management

Performance Metrics

Routing

Discussions/Forums

Issue Management

Text Editing

Multi-Channel Communication

Queue Management

Support Ticket Tracking

Role-Based Permissions

Social Media Integration

Real-Time Notifications

Forms Management

Service History

Workflow Management

Real-Time Updates

Email Management

Ticket Management

Event Triggered Actions

Recurring Issues

File Sharing

Activity Dashboard

Alerts/Notifications

Reporting & Statistics

Predictive Analytics

Knowledge Base Management

Network Monitoring

Reminders

Decision Support

Reporting/Project Tracking

Real-Time Chat

Service Level Agreement (SLA) Management

Community Management

Chat/Messaging

Work Order Management

Customizable Templates

Real-time Consumer-facing Chat

Issue Tracking

Inbox Management

Macros/Templated Responses

Dashboard

Multi-Language

Alerts/Escalation

Customizable Branding

Conferencing

Reporting/Analytics

Contact Database

Widgets

Monitoring

Freshdesk is priced per support agent per month, and has 4  different plans. 

Free- $0 (unlimited free agents) 
Growth- $18/agent/month billed monthly or $15/agent/month billed yearly
Pro- $47/agent/month billed monthly or $39/agent/month billed yearly
Enterprice- $83/agent/month billed monthly or $69/agent/month billed yearly

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

Freshdesk

Live Online

Webinars

Documentation

Videos

SurveySparrow is a cloud-based customer experience solution that enables businesses of all sizes to create engaging feedback surveys. It comes with a centralized dashboard, which allows users to import contacts and organize them in custom lists based on job titles, location and age groups.


SurveySparrow comes with a reporting module, which helps businesses analyze feedback received on every question and generate reports in real-time, providing visibility to enhance the customer experience. Supervisors can utilize built-in templates based on various variables and multiple logic-blocks to create personalized surveys, allowing businesses to improve communication with customers. Additionally, it comes with engaging conversational forms and tools such as matrix questions, rank orders and drop-down functionality for respondents to quickly answer multiple questions.


SurveySparrow facilitates integration with Gmail, Mailchimp, HubSpot, Slack, Zenkit, Shopify and other applications via Zapier. Pricing is available for monthly subscription and support is extended via phone and email.



Freshdesk vs SurveySparrow

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