Listen360
About Listen360
Awards and Recognition
Listen360 Pricing
Please contact Listen360 directly for pricing information.
Starting price:
$99.00
Free trial:
Not Available
Free version:
Not Available
Most Helpful Reviews for Listen360
1 - 5 of 48 Reviews
Matt
Verified reviewer
Health, Wellness and Fitness, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2019
Game changer!
Absolute game changer the best in survey and NPS design. The ability to focus on detractors and your clients at risk so easy is great
CONSThe number of clicks to get to the screen to address a at risk user
Sara
Facilities Services, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2017
Great product!
Ease of helping my clients with things that they may have issues with and the efficiency of the surveys so that I know where my employees are doing well.
PROSI love that this is so easy for not only the business side to use, but also the clients that we are surveying! They are happy that when we say it only takes a couple minutes of their time, that is exactly what the situation is. I also love the dashboard and set up so that you are able to see where/who can improve upon things, and where we are doing well. LOVE this product!
CONSSome of the reports are hard to design so that they show what I am wanting them to, but that is a minimal issue when compared with the benefits.
Chanda
Consumer Services, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
3
EASE OF USE
3
FUNCTIONALITY
3
Reviewed February 2020
Listen 360
Works well for what it is supposed to do. A great way to hear from your customers.
PROSListen 360 is a great way to stay connected to your customers and know what you are doing well and where your short comings are. Our customers get an email quickly after the jobs is closed out asking how we did and they are able to evaluate the job that was completed.
CONSPulling reports is sometimes difficult. Finding the exact information that I need and finding old reviews is problematic.
Michael
Health, Wellness and Fitness, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2019
Customer Satisfaction is Top Priority
This service is very valuable to our business. It gives us a chance to celebrate the WINS with our Team, and an opportunity to grow from areas that we can be doing better in the eyes of our members. We have been able to show our members that we take their feedback seriously and resolve most issues before they become problems, or before the person chooses to look elsewhere for their fitness needs.
CONSNothing that I dislike about the software. I would love it is allowed us to survey our employees and get a NPS from them in regards to their work experience.
Carrie
Health, Wellness and Fitness, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2019
So important
Pretty good. Easy to set up. Easy to use overall. I’m on it almost daily and having a snapshot from the day prior in my inbox helps me plan my day.
PROSIt’s so important to get back to clients who have taken time to review and leave a comment. I love that Listen360 emails you daily with a dashboard of recent events
CONSThe filters in reporting could be easier to use. If i want to see all clients who have left comments Even using the filters i still get several without
Vendor Response
Carrie, thank you so much for your great review! As you know, we love feedback. We are currently working on ease of reporting features in our app, along with our beautiful new UI change. Stay tuned for updates on how we can make reporting easier for you. Thank you for using Listen360 in your day-to-day!
Replied November 2019
