Absolute game changer the best in survey and NPS design. The ability to focus on detractors and your clients at risk so easy is great

The number of clicks to get to the screen to address a at risk user

Ease of helping my clients with things that they may have issues with and the efficiency of the surveys so that I know where my employees are doing well.

I love that this is so easy for not only the business side to use, but also the clients that we are surveying! They are happy that when we say it only takes a couple minutes of their time, that is exactly what the situation is. I also love the dashboard and set up so that you are able to see where/who can improve upon things, and where we are doing well. LOVE this product!

Some of the reports are hard to design so that they show what I am wanting them to, but that is a minimal issue when compared with the benefits.

Works well for what it is supposed to do. A great way to hear from your customers.

Listen 360 is a great way to stay connected to your customers and know what you are doing well and where your short comings are. Our customers get an email quickly after the jobs is closed out asking how we did and they are able to evaluate the job that was completed.

Pulling reports is sometimes difficult. Finding the exact information that I need and finding old reviews is problematic.

This service is very valuable to our business. It gives us a chance to celebrate the WINS with our Team, and an opportunity to grow from areas that we can be doing better in the eyes of our members. We have been able to show our members that we take their feedback seriously and resolve most issues before they become problems, or before the person chooses to look elsewhere for their fitness needs.

Nothing that I dislike about the software. I would love it is allowed us to survey our employees and get a NPS from them in regards to their work experience.

Pretty good. Easy to set up. Easy to use overall. I’m on it almost daily and having a snapshot from the day prior in my inbox helps me plan my day.

It’s so important to get back to clients who have taken time to review and leave a comment. I love that Listen360 emails you daily with a dashboard of recent events

The filters in reporting could be easier to use. If i want to see all clients who have left comments Even using the filters i still get several without

I have worked with listen 360 for several years and it is an easy daily view to see where we need to add additional attention to training, immediate communication and sometimes separations of employment if needed.

Easy to read daily reports / emails, easy to generate PDF printouts on individual technicians and post for all to see for customer retention.

There are times surveys come in for the wrong service line and this effects other scores under other technicians.

Anytime I have a question, they're very responsive, and the feedback we receive is invaluable to the success of our business.

How quickly you are able to provide feedback

Listen360 pretty much covers everything we need.

Very positive, an invaluable tool for us, provides some flexible reporting and gives everyone the ability to use it at all levels of the org.

Simple interface, ability to filter/customize views of the data and use API to bring data into our custom BI tool to allow for more robust reporting

A bit difficult from an Administrator standpoint...could be more intuitive on how to set up new entities, new users, create hierarchy, etc.

Listen360 is a great tool. If a customer wants to let you know about an issue they can. For our company, that facilitates a conversation that can make their experience much better, and help us correct a problem we might not have known we had.

Instant, direct feedback from your customers.

Confusion with my employees and franchise owners about how the NPS score is calculated, and how to negate a low score submitted by accident.

Explaing to my employees how to improve our services

Good Feedback about my Business which allow me to teach my associates

Can't get comments from every client approached

Listen 360 is an easy to use platform that provides organization to customer feedback for my business. There are several reports that make this software a great tool for any small or large business.

They kept reviewing my members who terminated their membership months after they had been gone. The software also sent reviews to visitors coming from other locations and the way this was programmed was not conducive to the environment my business is in.

I like that I can client feedback immediately after their session.

None, I think it's great, no improvement I can think of

Easy to use and love the ability to get clear feedback

I love that k can easily access client reviews and connect with any i may need to as well as access individual employees survey scores.

I just don't like how the survey percentages are calculated as a whole , it seems detractors weigh more heavily than promoting surveys .

Great product switched because franchisor switched but loved the ease of use

I liked the quick response when negativity feedback was received ... allowed us to get out in front of issue

Would like a outside review capability. Would like customers to have option of reviewing outside listen 360

Easy to use

The system easily integrates with your customer system, provides detailed feedback, and excellent reporting capabilities with immediate text and email notifications when customers provide negative feedback

I don't believe the software has an app so viewing the website on a mobile phone is sometimes difficult

VERY good experience with the product and support tea.

There is no better way that I've seen for real time tracking of guest experience and NPS.

New product features and thought leadership (webinars, blogs, onboarding new products) are something that can be improved.

Great

Great feedback that immediate and direct.

Getting emails first thing in the morning. Although necessary, it's hard to start your day at 5:00 or 6:00 am with reviews. Would be nice to get them mid day but I know you can't please all.

Love it!

Very user-friendly and a great tool to see the impact your business is having on your employees and staff.

No comment on this. I like the software.

Customer Retention

Easy to understand results; easy to implement significant customer changes; positive way to award employee performance.

Sometimes would like more data; deeper data.

Ease of use, graphics pulse of the customer worc

Need to have a fail safe for survey as false negatives are sometimes recorded

Positive

Ease of use and the great customer service.

I would like for if someone leaves a bad score that it require them to leave feedback based on that score.

Automation! The members are very responsive!

We have no concerns about the software...

Keeping up with everyone on a daily basis.

The thing that I like most is that I can keep up with my techs all hours of the day. I can tell when they arrive to and when they leave an location. This program will send me an notification. Love It!!!

The least thing is that you can only set two points that they arrive or leave from unless you purchase an upgrade. Which is something that I totally understand from a business stand point.

We evaluate our team's performance and compare to other departments within our organization. We utilize it to maintain excellence in customer experience.

How easy it is to use and that it is automated.

There is nothing we don't like with Listen360

L360 provides a great platform to help manage my reviews and allows me to address customer concerns and compliments. Lots of data to help identify trends and react as needed.

The daily emails send very early every morning.