zenloop
About zenloop
Awards and Recognition
zenloop Pricing
https://www.zenloop.com/
Starting price:
€99.00 per month
Free trial:
Not Available
Free version:
Not Available
Most Helpful Reviews for zenloop
1 - 5 of 29 Reviews
Matthew
Verified reviewer
Alternative Dispute Resolution, 10,000+ employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2020
Listen, Understand & Act
Overall great experience and great value for money.
PROSThe three parts of the platform are well chosen and optimise the usability and output we generate using zenloop. If I am correct then zenloop supports about 100 languages which is really helpful in our international context.
CONSA longer trial period would be nice.....
Vendor Response
Thanks for your review, we are happy that the zenloop retention management software contributes to optimizing your international business efforts!
Replied March 2020
Jennifer
Retail, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2019
Perfect tool to measure NPS and get important customer insights
- easy to use and intuitive interface - the possibility to use different types of surveys - shopware plugin to automate the sending of our NPS surveys after an order - integration to freshdesk to ensure a quick reaction of customer feedback - gain helpful feedback from different touchpoints to improve UX, the delivery process, products, packaging and customer support - easy way to share customer feedback with relevant departments by forwarding the incoming feedback in real-time by using smart labels - live-feed for generating high transparency of customer feedback in the company - very helfpul customer support - regular feature updates via email and live webinars
CONSMore than satisfied with zenloop. No major cons. The only thing I would wish for would be to be more flexible in editing the survey when using the email survey send by zenloop.
Sebastian
Textiles, 11-50 employees
Used weekly for less than 2 years
OVERALL RATING:
3
EASE OF USE
4
VALUE FOR MONEY
2
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed March 2020
Simple data
All fine, progress is visible.
PROSMost likely ist the business intelligence behind.
CONSVery often issues with Admin-Frontend. Our internal(initial way of structuring surveys is often not covered.
Reason for choosing zenloop
see below
Reasons for switching to zenloop
flexibility, scaleability
Björn
Events Services, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2020
Great product, great insights
Zenloop gives us the opportunity to better listen to our customers and adapt to their needs and wishes. This reduces our churn rates and helps us to prioritize on customer wishes.
CONSGenerally happy but they could offer more integrations.
Vendor Response
Hey, thanks for your review. We are thrilled to hear that with zenloop you are reducing the churn rate in your company!
Replied February 2020
Alexander
Financial Services, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2018
The most valuable NPS platform out there right now
As we have a lot of transactions during the day and a lot of feedback to collect, we needed an NPS solution that could help us on all ends. With zenloop we received quality customer support. The team really helped us from the beginning to the finish. The platform is exceptionally easy to use and almost no additional friction during the integration. It should be a no-brainer for any e-commerce with a customer focus to start with the zenloop platform
PROSExceptional UX and ease-of-use, all integrations we required and very little additional workload for our developers. Everything with an amazing price for the package and quality customer support. Amazing experience!
CONSI had a great experience overall. In the beginning, we were really looking for an integration with zendesk, but a few days later the zenloop team had it available. Amazing turn-around.
