About CandyBar

CandyBar is a cloud-based customer loyalty management solution designed for restaurants, salons, spas, retail stores and auto shops. Key features include a dashboard, real-time tracking of customer activity and program performance reports.

CandyBar lets users set up loyalty programs based on customers activity such as number of visits, amount spent during each visit and more. Employees can look up customers based on name or phone number. Customers can receive rewards in the form of digital "stamps" sent via SMS. The SMS includes information about the type, quantity and validity of the reward points received.

CandyBar also provides a dashboard that helps store owners to analyze loyalty program performance based on the customer feedback. Store owners ca...


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Supported Operating System(s):

Web browser (OS agnostic)

7 Reviews of CandyBar

Average User Ratings

Overall

4.57 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(4)

4

4 stars

(3)

3

3 stars

(0)

0

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

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Showing 1 - 7 of 7 results

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October 2019

Deborah from One Stop Bakery LLC

Company Size: 2-10 employees

Industry: Food & Beverages

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2019

Best Loyalty Program

The customer service has been absolutely great with answering questions or concerns at my intial decision making and has been great to work with.

Pros

Its easy to use and operate and I don't have to have a special dedicated ipad to use. I can use the ipad register and all I have to do is pull it up after ringing out customers and add a phone number. Customers love it to since they don't have to download an app to receive the credits. I went to many loyalty sites and even looked at my current software company that offers the same type program and the cost for all others were way to expensive for a new business or a small business ownership.

Cons

I would like it to be able to use an email address if a customer doesn't want to use their mobile number, but that isn't a negative since it has only been one customer out of many that mentioned that to us.

Reasons for Choosing CandyBar

The price sold me and the fact I didn't have to purchase a separate ipad to use that I could use the same ipad that I was currently use for my register also I have multiple businesses and the discount they offered for a second location was absolutely great. I love that they give you a trial period and once the trial period was up they didn't force you to buy they sent you a reminder and never locked me out so I didn't have to pay until the trial was over. I give them a 10 out of 10 on absolutely everything.

August 2018

Kelly from NYN

Company Size: 2-10 employees

Industry: Hospitality

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

4.0

Functionality

4.0

August 2018

Candybar is a super easy loyalty program with good functionality

we don't have to print loyalty cards anymore

Pros

Ease of use, and its design. I like that you can customize some parts of it. I like how it links your devices. Our customers really like it so far too, and sign up has been going ok

Cons

there needs to be a short cut on the customer facing sign up screen, I hope to speak w them soon and get this sorted for me. sometimes theres a small delay between customer facing & our computer when we are doing stamps, but it really is very user friendly and worth a try.

November 2020

Diana from GYB

Company Size: 2-10 employees

Industry: Financial Services

Review Source: Capterra


Ease-of-use

5.0

Value for money

3.0

Customer support

5.0

Functionality

4.0

November 2020

Good

Pros

Customer Service: Good attitude and fast and concise responds from Mardie

Cons

There's no tutorial at the start when you sign up. There should be a setup call as well wir RC team

September 2019

Stephanie from Jamba Juice Philippines

Company Size: 51-200 employees

Industry: Food & Beverages

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

September 2019

Candy Bar for a Loyalty Program

Pretty good plus great after sales services by the team behind Candy Bar

Pros

It’s ease of use and easy for our operations team to understand to use.

Cons

Needs to have a way to better avoid stamping via human error (or fraudulent transactions). Maybe a POS connection that ties to the Transactopn

February 2019

Bea from Renegade Folk

Company Size: 11-50 employees

Industry: Retail

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

3.0

February 2019

CandyBar Review

Integration of customer database among different platforms and outlets.

Pros

It's very accessible and the customer support is very responsive.

Cons

Features are still limited but has tons of potential. This tool can help build the brand's customer database and encourage customer loyalty. But customer support makes up for this.

December 2019

sally from Arts & Crafts

Company Size: 2-10 employees

Industry: Arts and Crafts

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Functionality

5.0

December 2019

Excellent loyalty Program

Pros

Love the easy tracking of customer activity and the performance reports. The customer's love the fact it's easy to operate and eco friendly

Cons

Some customers feel there is a delay when we are doing stamps but just because they are in a hurry. Not really an issue

July 2020

REINALDO from Dabun's Page

Company Size: 1 employee

Industry: Computer Software

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

July 2020

A robust business card

Pros

Being able to interact with my clients in a happy way makes them always return. Great application that helps me control the flow of my sales.

Cons

It still needs some improvements, especially in the area of ​​Membership Management and Recommendation Tracking, but it does what it promises