We use UserGuiding to highlight certain important features in the trial -> paid funnel. It has been increasing conversions so far. Before, we felt like customers don't understand how to work with the product; now we have less support tickets than ever.

We were on the brink of building an in-house solution for onboarding when we met UserGuiding. It allowed us to design a beautiful product walkthrough within minutes, without a single line of code. Less support tickets, more free trial conversions, happy product managers :)

The analytics part is probably enough for most teams. We needed a little more control over data, which led us to use another product for it.

UserGuiding allows me to create interactive product guides for my users in seconds. The platform is easy to use and allows me to create user guides at multiple language and in different formats. I can also segment my users into groups and create surveys to understand their needs. Most importantly, I don’t need to hire anyone to build my guides. I can do it all myself with UserGuiding.

It's easy to build and it has a lot of onboarding documents and videos.

The price is a bit high. It would be great there is a free plan and feature based pricing.

so good

Easy to use without any code implementation

less functionnality i would like if add possibilty to insert audio like we inject a text

Since the first day I started using it, I was able to warm the product immediately because it was easy to use with its User-Friendly environment. I made an on-boarding pages for 2 sites in total with this product. One of these sites was for an in-house website and the other was for an off-site website, the feedback of them were really good.

The best thing about software is being User-friendly environment, really easy to use with GTM. The configurations or changes that you make on site directly effects which is really useful to improve and maintain. The User Interface is also great. Also I cannot pass over the concern of staff they are helpfull as much as they possible.

İ havent found any cons about this software, almost everything is perfect, also when i face a problem with custom configrations, the staff immetidiately intereferes the situation.

UserGuiding is going to help us solve issues with new user onboarding that currently takes a few hrs and requires our employee and customer to be in front of computer to guide them through over the phone. Now our users will be able to self-serve.

Fairly easy to use and a lot of functionalities for developers to build on.

Less skilled people (non-devs) would struggle with implementation and customisation to fully benefit all the features.