Userpilot
About Userpilot
Userpilot Pricing
Pricing packages for every product team at every stage of their product growth journey! Userpilot has 3 pricing editions. A free trial of Userpilot is also available. Book a demo for more details.
Starting price:
$249.00 per month
Free trial:
Available
Free version:
Not Available
Most Helpful Reviews for Userpilot
1 - 5 of 57 Reviews
Atour
51 - 200 employees
Used unspecified
OVERALL RATING:
5
Reviewed June 2023
Easy to use
Rick
Verified reviewer
Internet, 11-50 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2018
Amazing product and company!
We started-off with Userpilot when they where still in BETA. They have come a loonngg way. At this exact moment Userpilot helps us with a massive roll-out, onboarding over 2000 users in 1 month. The software is great, the service even better. Whenever I wondered if something was possible, I got the answer YES. Which is usually not the case with a software that hasnt' been around long. If you're looking to create a wonderful experience for your clients, then Userpilot is your go-to tool!
PROSUserpilot is great, the software helps our customers better understand our platform and the possibilities it brings. But the software is not even the best thing here, it's the incredible personal service. They are DEDICATED to make everything work, perfectly tailored to your needs.
CONSAt the moment it's not a click-and-go solution, which is fine since they're helping you personally to make everything work.
Atour
Research, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2022
It's easy to set up and use Userpilot.
I don't have to rely on the front-end team since Userpilot provides me the freedom to create tidy, attractive messages exactly way I want them to be.
PROSI can design the ideal onboarding process for our users thanks to Userpilot's comprehensive offering of essential onboarding elements.Customer service at Userpilot is excellent. Whenever I encounter a problem, they are excellent at providing speedy and highly tailored remedies.Because of Userpilot's user-friendly interface, even beginners may create and share their own service engagement sequences.
CONSRegarding analytics features, Userpilot isn't the best. I must employ integrations if I want to maximize the potential of your customers.However, Userpilot also doesn't offer adequate integration possibilities. But if I stick to Amplitude, Google Analytics, Hubspot, and Segment, I won't be let down.
Reasons for switching to Userpilot
In addition to building a layer of communication with our consumers to keep them informed of the new features we are releasing, it is crucial to give them a comprehensive onboarding experience to assist them in using our products and services.
Darin
Computer Software, 2-10 employees
Used less than 2 years
OVERALL RATING:
2
EASE OF USE
2
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
2
Reviewed May 2021
Mediocre product, and awful customer service
Mediocre software that didn't provide my business with any real value and it was a pain to cancel.
PROSI wasn't getting any real value out of this product for a minimum of $199/month so I decided to cancel. It turns out you can't cancel in the app and have to reach out to customer service, who then is adamant that you fill out a survey to cancel your account. They literally refuse to cancel your account without filling out their survey. Incredibly shady business practice. Now I'm spending that time writing them a horrible review here. Nice work.
CONSPrice is outrageous and customer service is awful.
Reason for choosing Userpilot
N/A
Daniel
Verified reviewer
Apparel & Fashion, 11-50 employees
Used weekly for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2020
Increases engagement
I am glad we chose user pilot over Pendo - doing so allowed us to get more flexibility with the user journey through their guides and then with the $$ we had left over (Userpilot is cheaper than Pendo) we were able to get mixpanel and world class analytics.
PROSI liked that you have a "what you see is what you get" editor. It's pretty intuitive and easy to make a design that looks good. You can create custom flows based on segments of users so that different people have different experiences based on their previous actions or the metadata that you have attached to them as a user.
CONSThere were some glitches and times when it would freeze up and you have to redo your work. Userpilot is a relatively young company so I would imagine that these will continue to be ironed out.
Reason for choosing Userpilot
We could built a best in class stack using segment to send data to user pilot and mixpanel - for the same price as Pendo. Mixpanel gave us predictive analytics and a tool for analytics and user pilot's software seemed more flexible and intuitive. We also preferred the sales process with Userpilot. Pendo's sales process followed the "classic" SaaS sale where you have to talk to a rep who asks you questions and can't provide any answers before passing you to the Account Executive. The account executive then wants to find out more so they can build a sales case, then there's the sales presentation and they move on to "closing the deal". With userpilot we hopped right on with someone really knowledgable, they qualified us pretty quickly and then dove right in, showing us the software and answering all our technical questions.
