After signing in you can use it out of the box. The performance and availability are super.

Great self service that is intuitive enough to be used without training or explanation. Very easy to administrate, easy to add and modify (Change) workflows, add approvals, etc.

I am missing a full feature knowledge base but I just learned that one will be released later this year. We could use some additional reports in the list of standard available reports.

In contrast, 4me is an incredible product that makes it easy to set up integrations with other (4me) environments for collaboration.

Collaberation, easy implementation, great flexibility, awesome performance.

4me provides amazing features to support the main ITIL processes implementation within a company.

The deployment vendor recommended by 4me is quite helpful and resourceful. The price is much cheaper than other big names in ITSM industry and it does not miss any critical ITSM capabilities.

Integration with our printer provider for printer requests at zero costs. The support from the provider is brilliant.

Being a Dutch company, you can see that the staff has great ambitions. We anticipate benefiting from the product for many years to come, and we are extremely pleased with our purchase.

Multi tenancy : giving the possibility to the customer organisations to use ITRP for their local helpdesk function and support.

In-depth reports that are easy to generate and provide clear details to our team and customers. Workflows and automation which has improved our teams efficiency and enhanced customer service.

Very nice interface, easy to understand without much training.

Cons: required very good quality masterdata, low flexibility in changing the process still the processes are very good.

We were early adopters of the product and were able to test the functionality very early in the companies lifecycle. The results were terrific.

The team and the founders are experts in this field and they bring that experience to the software and the company. Truly it was a fantastic experience.

Can be slow or unresponsive at times, which can be frustrating.

We are very happy to work with an always improving product and our customers love the way they can now interact with our specialists.

Controlling the application is intuitive and logical. Being able to design workflows for changes and projects is simply great.

Very user friendly and a good service for incident handling.

ITRP is not only being used by IT... but also Production Engineering, General Affairs. Out of the box reporting is rather limited.

We are yet to find anything we dislike about 4me.

This mission was accomplished and  all requirements are fullfilled. Thanks to excellent support and incredible agility of the ITRP institute.

With security barriers between the different customer tenants and easy integration with the ICT Shared Services support.

Consequently, some functionalities are occasionally missing.

Their customer service is very dedicated and they always listen and try to incorporate requests and suggestions in their new releases if they fit their strategic plan for the product.

No good connectors, configuring connection with SCCM was a struggle. No possibility to email updates from incidents to customer.

Starting with PowerIQ I have to say I love the Buffered Data Retrieval feature that provides a min, avg and max reading from a timestamp sample you define. This has proven to be very useful data.

We use it as our monitoring tool and Sunbird is good compared to other monitoring apps.

Having tried to work with top five DCIM products I consider SunBird  the best DCIM product on the market. It is easyest to adopt to and covers the most of DataCenter manager's tasks.

Easy straight forward integration. Great technical support.

DcTrack and PowerIQ are amazing tools to help you keep track of what's going on.

It has been a great tool for my staff here in our Data Canter and something our internal IT customers have come to rely on when it comes to its great IT device reporting features.

The asset list makes importing, exporting and editing what is in my data centre easy and intuitive. Great to export a complete list of what we have to whatever department needs it.

The functionality for reporting is very powerful and can automatically sent them to the persons, that need it.

I'd like to note SunBird support team as fatest to reply on request and with quick solution.

Great functionality and large  user group helps a lot to solve problems, which are impossible to solve in other products, like subfloor or above rack equipment placement.

It seems very slow to start-up on login, but I don't know why. Being unable to login to a shell and see the system and processes is frustrating at times like that.

Easy to use and administer. Very good documentation.

This tool has provided us with such visibility into our data center environments wherever they may be. We felt this was the best tool on the market for the price with what are needs were.

I think one of the best features of this is the visualizations of our physical sites. Sometimes getting a look in to the facility or a top down view helps in planning.

Each circuit has to be terminated with an endpoint. This is necessary for you to do the job right, sometimes short-term temporary operations can annoy you.

What we like most about Sunbird's DCIM solution is the integration between dcTracks and PowerIQ along with the great features, detailed user interface and ease of use.

I haven't discovered anything we would miss at work yet.

Very pleased about multi vendor PDU support by plugins.

Pricing was clear cut and scaled easily with license packs as needed. The tools are very intuitive and user friendly.

Recently the addition of Inlets and Circuit Breakers have been added to this Tab. DcTrack has a lot of great features but the best feature by far is the Auto Power Budget Feature.

It also provides for great monitoring of power utilization and temperature/humidity with its integration with Power IQ. And the customer support is excellent.

No memory when you come back to a previous TAB screen. Need to open the complete folder tree again to go to the DC racks).

Ease of deployment and use; visuals are very useful.

Very easy to use and straightforward. Customer service representatives were nice and very helpful as well.

Overall I haven't regret that we choose Sunbird. When I run into daily challenges (that often happens to me) your dedicated support team are ALWAYS there to find and help me with a solution.

I been in the information technology sector for the last 30 years and Sunbird have the best customer services and support that I worked with.

Lots of features and has a great support team; willing to consider suggested new features; good API.

US Dollar

4me® is an enterprise service management solution that helps organizations, government agencies and managed service providers (MSPs) automate workflows, manage access and track the productivity of employees. It enables employees to handle customer service requests or incidents and capture and store customer information such as job title, contact details and more in a centralized repository.


Features of 4me include collaboration, a fully customizable self-service portal, resource planning, single sign-on (SSO), portfolio management, GDPR compliance and reporting. It allows managers to create operational strategies, assign tasks to team members and track the progress across projects in real-time. Additionally, IT support and servicing teams can monitor and log the time spent on various requests, projects and issues.


4me facilitates integration with several third-party platforms via REST APIs, which lets professionals automate the enterprise service management (ESM) and service integration and management (SIAM) tasks. It is available to users for free and on monthly subscriptions.

New functionality has been released this year:
- ITIL V4 compliance by Serview in 19 practices
- Just in Time provisioning 
- Agile boards and SCRUM product backlogs
- mass updates and workflow control
- E-Mail conversation


LongDescription

Commenting/Notes

Support Ticket Management

Real Time Analytics

Milestone Tracking

Project Workflow

Surveys & Feedback

User Management

Status Tracking

Email Monitoring

Project Templates

Email Alerts

Customizable Reports

Document Storage

Access Controls/Permissions

Data Storage Management

Activity Tracking

Service Request Management

HIPAA Compliant

IT Asset Management

Progress Tracking

Real Time Monitoring

Workflow Configuration

Contract/License Management

Task Scheduling

Active Directory Integration

SSL Security

Change Management

Policy Management

Single Sign On

Secure Login

Consent Management

Portfolio Management

Project Planning/Scheduling

Risk Assessment

Project Management

Task Planning

Approval Process Control

Gantt/Timeline View

Rules-Based Workflow

Knowledge Management

Customer Database

Resource Management

Change Planning

Calendar Management

Customizable Fields

Collaboration Tools

Automated Routing

Assignment Management

Call Center Management

Template Management

Data Import/Export

Risk Management

Multiple Projects

Resource Allocation & Planning

Problem Management

Event Logs

Email Templates

Self Service Portal

Help Desk Management

Audit Trail

Configurable Workflow

Project Time Tracking

Cost-to-Completion Tracking

Dashboard Creation

Capacity Management

Compliance Management

Real Time Data

Performance Metrics

Service Catalog

Training Management

Agile Methodologies

Issue Scheduling

Issue Management

Multi-Channel Communication

Configuration Management

Support Ticket Tracking

Role-Based Permissions

Client Portal

Social Media Integration

Real Time Notifications

Service History

Workflow Management

Real Time Updates

Email Management

Project Tracking

Ticket Management

Percent-Complete Tracking

Recurring Issues

Asset Tracking

File Sharing

Activity Dashboard

Alerts/Notifications

Reporting & Statistics

Predictive Analytics

Traditional Methodologies

Multi-User Collaboration

Knowledge Base Management

Network Monitoring

Data Visualization

Today’s world requires a flexible approach to service management. And yet service management tools often have lengthy or inflexible pricing models. That is why we have decided to do things differently.

4me has a pricing plan for every organization, from startups to large enterprises, from beginners to the most mature service providers. Companies simply join the platform and pay for what they need when they need it.

Our customers only pay for active system users and not for service consumers, and the fact that you can quickly add or remove users from month to month enables agile service management. In addition, all 4me customers also benefit from weekly new product features and enhancements at no extra cost.

https://www.4me.com/pricing


Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

51-200

201-500

501-1000

1000+

In Person

Live Online

Webinars

Documentation

Videos

Sunbird DCIM is a cloud-based IT asset management and data center infrastructure management (DCIM) solution for businesses of all sizes. It serves various industries, including healthcare, finance, industrial, technology and utilities. Core users of the software are IT professionals and data center facility managers. The key features of Sunbird DCIM are asset, capacity, connectivity, change, energy and environmental management.


Sunbird DCIM allows customers to manage their data centers with attention paid to constantly changing business needs. It provides data center optimization that also increases the lifecycle of physical assets.


The asset management module provides a real-time view of the components of the data center, which can include servers, storage, patch panels and networking equipment. The centralized database features all connection and capacity information and allows users to monitor resource usage. Sunbird DCIM also offers custom dashboards and workflow automation tools.


Sunbird DCIM is available on a monthly subscription basis that includes support through an online knowledge base, tutorials and live chat.



Real-Time Monitoring

Uptime Reporting

Device Auto Discovery

Real-Time Notifications

Power Management

Dashboard

Audit Management

Alerts / Escalation

IT Reporting

Monitoring

IT Asset Tracking

Inventory Management

Reporting/Analytics

Cost Tracking

Asset Lifecycle Management

Charting

Dependency Tracking

Location-Based Mapping

Hierarchical Mapping

Real-Time Updates

Self-Updating Maps

Visual Analytics

Color Codes/Icons

Real Time Reporting

Drag & Drop

Third-Party Integrations

Performance Monitoring

Power IQ DCIM Monitoring 
Costs $4.99 per node per month 
Costs $59.88 per node billed annually
dcTrack DCIM Operations
Costs $14.99 per cabinet per month 
Costs $179.88 per cabinet billed annually
DCIM Suite Bundle 
Costs $22.47 per cabinet per month
Costs $269.64 per cabinet billed annually

4me vs Sunbird DCIM

User Ratings & Reviews

Pricing

Product Demo & Screenshots

Advisor Recommendations & User Awards

Additional Info

Support and Training

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