ACE Software


 

Formerly WebAR, ACE is a cloud-based, open-API debt collection platform for collection agencies, attorneys, property managers, healthcare providers and government agencies.

This debt-based platform facilitates account bundling (common debtor), custom payment plans, processes automation, judgment tracking, custom screen layouts, unlimited phone numbers/addresses, unlimited note field space, custom forms, open-office custom letter templates, infinitely expandable database, spread posting, report automation, trust accounting, data mapping, SQL reporting and numerous integrated third-party technologies (payment processing, dialers, email, text messaging, voicemail drops, letters and data enrichment).

Included in the solution: open API; application and database server infrastructure; inherited, high data security/infrastructure compliance certifications (SOC, PCI, HIPAA, ISO, FedRAMP, etc.); real-time, multi-site data backups; document storage and real-time backups; business analytics; comprehensive change logs; customer service; monthly updates and software upgrades; and proprietary consumer negotiation avatar (virtual agent collector).

 

ACE - Account management
 
  • ACE - Account management
    Account management
  • ACE - Action path
    Action path
  • ACE - Client records
    Client records
  • ACE - Dialer scheduling
    Dialer scheduling
  • ACE - Reporting
    Reporting
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 10

131 Reviews of ACE

 

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Software Advice Reviews (1)
More Reviews (130)

Showing 1-1 of 1

Olumuyiwa from Pizzazz Hospital
Specialty: Health Care
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2018

April 2018

A working software

Ease-of-use

Functionality

Product Quality

Customer Support

Pros

Top quality software with so much ease to use while customer service is highly professional. Nothing to fear.

Cons

Don even know what to say here because my team have been completely blown away. They should just maintain and definitely not being static

Review Source
 
 
 
Showing 1-20 of 130

India from University of Indianapolis
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

May 2018

May 2018

Pros and Cons

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support
Pros

The ease of in app tools is great, they mimic other word processing systems and are therefore very intuitive. The application easily transitions from your PC or MAC files to files or messaging in the app. This makes interfacing easy.

Cons

The updates lead to glitches that are troublesome and cause issues. Links imbedded in text often don't transfer, or fail to 'stick' after you manually link them.
The ability to link all of your assignments to the grade book would improve the app significantly.

Review Source: GetApp
 

Sara from Little Caesars Corp. Office

April 2018

April 2018

This is a great software program for keeping track of all paid and unpaid items.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Well functioning program and they constantly improve and upgrade it. Customer service has been great!

Cons

The program is a little slow going as far as it's learning curve. Still haven't mastered it but I feel confident in the system and the help I get from customer service. Very helpful tool to work with.

Review Source: Capterra
 

Auntuell from The Pointe at Central

March 2018

March 2018

I used this product when it was still WebAR

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I like this product as a way to keep organization within the company and liked that they we trying to improve the app to make it better.

Cons

Their customer support at the time wasn't the greatest, but i could tell they were looking for ways to improve. I do not know now what thier response time is.

Review Source: Capterra

  Response: InterProse, InterProse

Date: March 2018

March 2018

 

Hi Auntuell,

Thank you for the feedback. You'll be happy to hear that since you used our platform we have tripled the size of our service department to make our response time even faster.

We've also continued to improve the platform with more integrations, business analytics, additional process automation, and a transition to Amazon's AWS cloud computing infrastructure, giving us and our customers the highest security and infrastructure compliance in the business!

All of these advancements are why we renamed WebAR to "ACE" - InterProse's Advanced Collection Environment.

 

Jess from BL Enterprises

March 2018

March 2018

Great app

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

Great software application for keeping track of who has been paid and who has not and checking our balance sheets.

Cons

No real critique like any software application there is a bit of a learning curve in the beginning .

Review Source: Capterra
 

Leon from Bullseye Financial

September 2017

September 2017

When it is working it is great, when it doesn't it is a nightmare.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The automation when it is working properly.

Cons

We have been running WebAR for 4 years this Fall. I would say between years 2-3 we saw a definite fall off in customer support. Recently beginning this year, they have addressed this concern by hiring on additional staff and the turnaround although still in its infancy is greatly noticeable. Previously I would have to track and follow up with support as they would not keep me in the loop with updates or questions regarding my issues. This year has been a complete 180. Responses are timely, informative, and helpful. I rate customer support as a 3 because of the average of poor service in the past, but if this trend continues it would easily be a 5.

Review Source: Capterra
 

Mark from Free Market Management LLC
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

WebAR is the most robust & impressive collection system I have ever used.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It seems this system can be configured to do just about anything for A/R or debt collection management. I've been in the collection (1st and 3rd party) industry for 25 years. From a small agency to large 200 seat national agency; from buy here pay here lending to bank - This is the finest system I have ever used. Furthermore, it's the finest system of any agency that I had to audit for the bank.

The automation capacity is amazing. It has functionality of which I haven't even scratched the surface.

Cons

A Con? No factor - there is no Con to this system. The only thing I can make a stretch in being a thing that I "like least" could be the set up time. But, if you're objective and are serious about getting the most out of the system - then this is not a factor for purchasing but a factor for planning and development. Because the time spent setting this thing up right on the front end - translates to time saved every day on things you no longer mess with because the system is doing it for you.

Review Source: Capterra

  Response: InterProse, InterProse

Date: August 2017

August 2017

 

Thank you, Mark! We are very proud of our software and thrilled that your trust in our product and team has been such a great experience for you!

 

Patrice from Winston, Winston, Jenkins & Chastain, LLC

December 2016

December 2016

Lifesaver!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We are a Landlord/Tenant law firm collecting debt from tenants while in property and after they vacate. Discovering WebAR has been a lifesaving gift. The personnel is very easy to work with and are extremely helpful to guide us in structuring their software to meet our needs. Weekly meetings with review and training. Video tutorials as well. I highly recommend WebAR for all of your collection needs.

Review Source: Capterra
 

Sandy from Dutchess Bureau of Medical Economics

December 2016

December 2016

Webar software review

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value

this software is very functional and they are constantly upgrading to improve it. I have known Interprose for a long time and they are very helpful. I have made some foolish mistakes and they do not judge. The support is always trying to improve so that they can get to all companies with problems. The debtors can sign on our website and pay their debts online. We can also process credit cards immediately which is a big help. The software is very functional but hard to learn as I am still learning but once you learn it you will love it. This software is very efficient.

Review Source: Capterra
 

Teresa from Transfast

November 2016

November 2016

Great value & flexibility

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I've found 3rd party tools can be very limiting; however, I was immediately impressed with the flexibility of WebAR and the ease to customize. Also, the price was very reasonable for all the features and training included with the software.

Pros

flexibility, training, customizing, ease of use & price

Cons

missing some features since it was not designed for my market requiring development cost.

Review Source: Capterra
 

Jason from Falcon Recovery System LLC
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2016

November 2016

Great Product Poor Execution

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I have been running WebAr SB for over a year, this has been a great step up from what we had before. there customer Support is a bit lacking, seem to take several hours to get anyone to respond than takes several time to explain the issue. They seem like a great company just very overwhelmed. Also there is no extra help, if you have a questions you still have to go through the same support channel.

Pros

Cheap, Mostly Reliable, some cool features that saves time.

Cons

Make sure you have all your questions answered before you finish with training. Customer support very slow. No user manual, no outside explanation for anything..when an updates come out no fallow up on features.

Advice to Others

Great software! Just wish there were some online manual or some place to get basic information.

Review Source: Capterra

  Response: InterProse, InterProse

Date: November 2016

November 2016

 

Jason,

Thank you for taking the time to review our software and our support. We take our customer feedback seriously. I personally take it seriously. I have been working on utilizing new and more software to help my support department answer customer issues quicker and with more detailed information. We are in BETA right now with this enhanced support experience. We plan on going live with it on Jan. 1st 2017. I believe you will find our new and enhanced support very pleasing. It is not just one channel as you mentioned in your feedback but will incorporate many channels for our customers. Including online access to your tickets as well as potentially a knowledge base, Q&A, and a community for our customers to respond on ideas and issues. There are other things as well but we have not tested them yet. Which include Live online chat from the application. If you have further feedback or concerns please reach out to support.

Thanks Again,
Tim Monahan
Director of Software Support

 

EVIE from UAC
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2016

November 2016

SIMPLE USE

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support

A WONDERFUL SOFTWARE TO USE, MADE EASY AND WORKS WELL WITH OUR BUSINESS MODEL.
SIMPLE TO UNDERSTAND AND NAVIGATE.

Pros

MAKES FINDING ACCOUNTS EASY AND LOVE HOW REPORTS CAN EASILY BE OBTAINED.

Review Source: Capterra
 

Emily from Emily Nash Kitch, PLLC

November 2016

November 2016

review of WebAR usage

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support

I used WebAR but was not pleased with the software because it was not Mac compatible. These days, if your software doesn't run on a Mac, then I don't have much use for it.

Review Source: Capterra

  Response: InterProse, InterProse

Date: November 2016

November 2016

 

Emily,

Thank you so much for your feedback. But I am a little confused by your comments. Our software is a Web Based application and it works on all OS's and in all modern Web Browsers. A large portion of our customers use Mac's.

If you have any further feedback or concerns please reach out To Support.

Tim Monahan
Director of software support

 

Chris from PPM
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2016

November 2016

WebAR user review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We were forced into changing software providers due to unforeseen circumstances and had to make a decision fast. We reviewed several options vi phone calls and web demos and chose to go with WebAR. The implementations team worked with our Company to ensure Our WebAR fit our needs. They continued to work closely with us through conversion/upload of prior data and all aspects of implementation. We have found WebAR to be versatile as well as user friendly. If I had any criticism it would be regarding their Canned Reports and Dashboards. In my opinion, basic reports and dashboard information should be addressed, revised and made available asap.

Pros

User friendly and ease of Worklist and data movement

Cons

System Reports and dashboards need work.

Advice to Others

Overall we are pleased with our choice.

Review Source: Capterra

  Response: InterProse, InterProse

Date: November 2016

November 2016

 

Chris,

Thank you so much for your feedback. We value our customers feedback the most. We do have a basic set of canned reports. However we do have a robust suite of reporting tools. Like SQL report builder, WebAR Analytics, and recently enhanced our standard report builder. With thease tools the end user should be able to create any report they dream of. If the customer doesn't have time to build the reports them self's we do offer our services in creating any report you can imagine. The dashboards are a recent addition to WebAR. We are currently developing more dashboards including client dashboards. With the WebAR Analytics tool customers will be able to create there own dashboards in the future.

If you have any current reporting needs please feel free to reach out to support and we will be able to help you.

Thank you,
Tim Monahan
Director Software Support

 

Donna from CBHP

November 2016

November 2016

Great software for our small business!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

WebAR forever changed our daily functions! Payment processing and record keeping has been simplified and is much more efficient. We have not had many issues requiring technical support but when we have they have been quick to respond and resolve.

Review Source: Capterra
 

Amy from Hagwood Adelman Tipton PC
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2016

November 2016

Attorney use for collections

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

There are many functions that can only be used half way. Its like having peanut butter and no jelly in the house. I think that if you are going to say you have a capability then you should have it all the way. Examples.... You can write a check to your client but not your company for the commissions. You can keep a running trust account but have no way of balancing to the bank. But advertise full trust accounting. Admin can change the top of an account but others can not see the changes made. You can make 100's of letters batch up but have no way of printing them all at once. I was told by support to hire an outsource company. You have wonderful support but by e-mail only. Some things can not be explain in an e-mail. I have spent 50 emails explaining something that can take up to 5 minutes on a phone call. Spreaders can spread up to 6 buckets on the screen but will only spread 2 buckets when you take a payment. Just a lot of peanut butter with no jelly in the house. Overall the product has made a great impact on this office.

Pros

The ability to select a path of how we want every file handled. It does the work for us.

Cons

Only half of the perks work. You have to manually do the other half.

Advice to Others

If your going to target attorney's then you need to know that attorney's can be barred by not having a good trust accounting. The trust accounting lacks the ability of keeping an attorney barred. I have to keep up the accounting half way in Web A/R then again in another software. Also, I can not export what is in the Web A/R accounting. I have to manually key it elsewhere.

Review Source: Capterra
 

Joe from Source Mediation Services,

November 2016

November 2016

Best Deal on the Market

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

This is the best software available on the market, period. Add in the excellent price and it is a no-brainer!

Review Source: Capterra
 

FRANK from COMPLETE COLLECTION SOLUTIONS
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2016

November 2016

BEST COLLLECTION SOFTWARE

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

WE HAVE BEEN USING WEBAR FOR OVER TWO YEARS AND THE SOFTWARE HAS EXCEEDED ALL OUR EXPECTATIONS, WE WOOKED WITH MANY OTHER PLATFORMS AND FOR EASE OF USING THERE IS NO BETTER SOFTWARE ON THE MARKET THEN WEBAR

Pros

EASE OF USE

Cons

NOTHING

Advice to Others

EXTREMELY USER FRIENDLY

Review Source: Capterra
 

AJ from Benchmark

November 2016

November 2016

WebAr Small Business

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Very Robust. Kyle is Amazing. Will take time to implement but worth it. This process is not to be taken lightly but will be well worth the effort

Review Source: Capterra
 

Sean from LGFCU
Number of employees: 51-200 employees Employees number: 51-200 employees

June 2016

June 2016

WebAR Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The experience with the implementation team was great, however after implementation we were switched over to customer support and those folks need some classes on how to win friends and influence people. Typical IT support group, act like your bothering them when you ask a question or reply in a way that implies you are stupid because you didn't know how to do something.

Pros

Has all the features the collectors need to collect debts.

Cons

The dashboard could use work, we haven't gotten proper totals from the get go.

Review Source: Capterra
 

David from Gulf Coast Financial Associates, Inc.

June 2016

June 2016

Very Robust and feature rich software!

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

We have been incredibly impressed with the number of features that WebAR offers. It became apparent very early that we will be saving a lot of time and hopefully money with how we will be able to automate the way we do a lot of our processes.
I am very impressed with the customer service and the training. Kyle and Ben are great guys to work with. Kyle is an excellent trainer who works hard to make sure the training and implementation is very thorough. Ben is very fair in working with a company to get everything setup and established with WebAR. I look forward to many years of a great partnership with WebAR!

Review Source: Capterra