Hi Sohail, Thanks for taking the time to leave us such a detailed review! It's been a pleasure to serve you over the past 2 years. Consistency, reliability and functionality are three major pillars of our company and it's reassuring to know that they are also the reasons why you continue to trust us with your practice. Thanks to your support and our team's hard work, we launched 6 new modules and over 25 new features/enhancements in 2021 and there's more to come next year! We've relayed your text messaging feedback to our Product team and they would like to hear more from you about how you think this feature can be enhanced. If you could send some details to product@adit.com we'd love to collaborate with you on this. Thanks for continuing to choose Adit!

Replied December 2021

Hi Yana, Thanks so much for taking the time to leave us some constructive feedback! We're so happy to hear that you're seeing the value for your practice's money with Adit. We set out to develop a complete software that brings our customers the most bang for their buck and your comment lets us know we're definitely achieving that goal! We're sorry to hear you've been experiencing longer hold times. We've found that this can happen when customers call our main line rather than their direct POD line. We've notified your CSM and they're going to reach out to ensure you have the direct number. Thanks again for your feedback and for being a wonderful customer over the past 2 years!

Replied January 2022

Hi Ben, we don't get these often so when we do it's shared with and felt by our entire company. From our sales to support teams, we want to apologize for not meeting your expectations and for the tremendous inconvenience we appear to have caused you and your amazing team. We started Adit because we wanted to make life easier for practices because we see doctors and their teams as heroes and ourselves as their trusty sidekicks. We're in the business of fixing problems, not causing them, so this is why your review has hit home for our whole company. As hard as it is to hear, we want to thank you for your feedback as it keeps us motivated to live up to our hero's expectations. We truly hope you were able to find a great new sidekick and thank you for all you do to make this world a better place! - The Adit Team

Replied January 2023

Hi Jodee, Thank you for taking the time to leave us a review and we appreciate your detailed feedback! We're happy to hear that our calling features have been so valuable to you especially for training. We recently released new features that you should check out if you haven't yet: Call Parking which lets you place a call on hold on all phones in your office, so another team member can pick up a call on a different phone. Missed Call Texting which is a handy feature that sends a customized text message to anyone who called in from a cell phone and you missed their call. We're constantly evolving our product and services to meet the growing needs of our customers. Your feedback keeps us sharp and on the right track. Thanks again!

Replied December 2021