All Dentrix Ascend Reviews

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User Profile

Krista I.

Verified reviewer

Medical Practice, 11-50 employees

Used more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

FUNCTIONALITY

4

Reviewed April 2020

Good software

Good to fair. I use it at offices when I temp

PROS

I first was introduced to dentrix in dental hygiene school. At the time, It was the only dental software I knew of and felt as though it was pretty easy to use. In hygiene school, you do not use the software to its' best ability because we are limited to what we do w the dental charting, etc. I have used dentrix often during temping and do find it a little confusing, but I seem to manage pretty well with help from staff.

CONS

I am not a big fan of dentrix, I think it can be confusing and non-user friendly at times.

greg

Executive Office, 1,001-5,000 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed August 2019

Multi-site infrastructure

support, from both my customer success manager, [SENSITIVE CONTENT HIDDEN], as well as the tech support team have made the experience of converting to Ascend easy to manage

PROS

ability to report, review, and manage all offices without having to be on site.

CONS

there are many of my current feature requests included in the road map, but currently i would like to see a marketing campaign tool.

Reason for choosing Dentrix Ascend

the quality of the R&D and product management team with Ascend

Reasons for switching to Dentrix Ascend

to unite all the locations and consolidate reporting for my support team, while creating the opportunity for centralization

Steve

Health, Wellness and Fitness, 11-50 employees

Used daily for less than 6 months

Review Source: Capterra

OVERALL RATING:

3

EASE OF USE

3

VALUE FOR MONEY

3

CUSTOMER SUPPORT

5

FUNCTIONALITY

3

Reviewed June 2019

Mixed feelings...

We are a multi-site group practice so going to a cloud EMR just seemed essential. Going with HS made sense b/c of the stability. Some features are really great... and some are major works in progress IMO.... some are just lacking altogether. It seems with the financial backing of HS the software could really be developed faster and with more features and if it did that, would probably completely own and dominate the cloud platforms. Right now, within the community of DDS I'm associated with, I still hear people gripe about Ascend and talk about how the prefer other cloud based sofwares... but we just wanted to go w/ Schein b/c of the long term stability. So we're hoping the features that are lacking will be built in soon - hopefully 6-12 months max. Things like online forms, robust a medical history module, a great lab case manager module, and a referral module seem essential to modern group practices...

PROS

Ascend was the obvious choice for us b/c H.S. is a stable company that isn't going anywhere. though we had heard some really good things about a few other platforms... stability seemed critical. The support has been very good through the facebook group and the support of friday forums, etc... this has felt very good...

CONS

There are some - what I would consider very basic- features that I am surprised they would even launch a platform without. Starting with a robust - AWESOME - medical history form that new patients (and even existing patients) could fill out prior to their visit. This feature should be online and built into the software. From what I can tell, groups that have been on Ascend for years are still doing paper... scan... upload to the D.C. That feels very 2005. Thought Ascend is "new" (7 years?) it still lacks an online medical history form and a robust way of customizing, having it pop up at visits, etc. Dentrix core finally just got this... but it hasn't showed up in Ascend yet. Things like referring procedures in the software.... right now there is no way to track referrals. Things like a lab case manager... these are every day things in a dental office and we are stuck using major work arounds with paper tracking and google docs for lab cases and yes- we're struggling to get a good system going. This seems like after 7 years it should be in the software. I'd like to know some realistic timelines (+/- 3 months?) of when features like this might be coming. it's hard to know if "soon" means in 2-3 years or in 3-6 months. Hopefully some of these very "basic" features will be implemented soon.

MIRZA

Hospital & Health Care, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2019

Value for Money

Analyzing the accounts receivables ,unscheduled treatment plans ,recare patients,patients portions and so on are some most needed and valuable reports from the power reporting.

PROS

The best thing i like in this software is there user friendly functionality which make it so different and valuable to all.

CONS

Sometimes it get froze so we need to refresh the browser to proceed.

Reason for choosing Dentrix Ascend

The features in assend are more user friendly and we get new updates too often as per the customer needs.

Reasons for switching to Dentrix Ascend

The features in assend are more user friendly and we get new updates too often as per the customer needs.

Kathy

Medical Practice, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2019

Every Update Makes it Better

The best thing so far is being able to utilize Patient Communications, emails and texts make a huge difference with our recare.

PROS

This software is so user friendly. We are readily able to find what we need using the drop downs. When we want to add something to a chart it is clear where to find the chart, or notes, etc. Every time there is an applied update it improves the process and makes sense. Ascend is very in-touch with what we, the users, need.

CONS

There are only a few hiccups we have found but they are small and we have found work-arounds; some verbiage in the texts or emails, but they are all being looked at or addressed.

Reason for choosing Dentrix Ascend

N/A

Reasons for switching to Dentrix Ascend

The cloud based system is more streamlined and updated constantly. We have a smaller office and try to stay on top of all new technology when possible.

Bruce

Medical Practice, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2019

Dentix Ascend

We are clearly making better decisions and better financial forecasts with the dashboard. It has made the phrase "work smarter, not harder" a reality for us!

PROS

There are multiple things to like about this software. First and foremost is the ease of use and intuitive flow. The second and for some of us, importantly, the support is immediate, friendly and definitive. Problems are easily solved during our busiest time at the office.

CONS

The end of month statement procedure took more time to generate initially than I thought appropriate. There have been continual improvements to that function.

Reason for choosing Dentrix Ascend

The product had the promise of continual improvement and they have delivered.

Reasons for switching to Dentrix Ascend

cloud based with not much progress from Softdent

David

Health, Wellness and Fitness, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed May 2021

Getting better

We came from dentrix and i liked the icons across the top to access modules

PROS

Login in from anywhere. Flexibility and always evolving. Didn’t like windows updates

CONS

I would like to customize more, especially medical alerts. I don’t want to be notified unless something major in medical and I don’t want to check don’t ask again

Reason for choosing Dentrix Ascend

See above

Reasons for switching to Dentrix Ascend

Cloud based, didn’t want to replace server every 7 years

Fonda

Civil Engineering, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed August 2019

Great Software

Been really good experience.

PROS

ease of use. Clean, uncluttered look. Low learning curve for team members

CONS

Has been slow to implement upgrades in the past.

Reason for choosing Dentrix Ascend

Ease of use

Reasons for switching to Dentrix Ascend

Needed more simple software and more new options and functionality.

User Profile

Kristen

Verified reviewer

Hospital & Health Care, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

1

EASE OF USE

4

VALUE FOR MONEY

1

CUSTOMER SUPPORT

5

FUNCTIONALITY

2

Reviewed July 2021

Going to be a great product but still in development beta

Not good and we left and switched to Dentrix

PROS

Cloud based and not a lot of clicking to get through software.

CONS

It just was not ready to handle to the hustle and bustle of the day to day of a busy practice.

Reason for choosing Dentrix Ascend

Cloud based

Reasons for switching to Dentrix Ascend

Upgrading

Vendor Response

Hi Kristen, thank you for sharing your experience; we are sorry to hear it was not a positive one. If you are willing to share with us additional details, we would love the opportunity to give you a better experience. Please email us at HS1SocialMedia@henryschein.com with additional details.

Replied August 2021

Sharon

Verified reviewer

Health, Wellness and Fitness, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed May 2019

Great Dental Software

PROS

We truly love the ease of this software, it's easy to learn, anyone new in the office is able to learn the system very quickly. For our office, it was a perfect solution, we have multiple locations and can quickly toggle between locations for scheduling and payment, it has made it extremely easy to oversee both locations. Another great aspect to this software, since it is web based they are able to continually update and make it even better, this has been great, we are happy with everything they have created!

CONS

There are several features we are really waiting for, an online time clock, and online RX.

Katie

Medical Practice, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

3

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

3

Reviewed November 2018

Better than some, but needs more work

I like that updates are somewhat frequent & it seems as though the developers really are pushing to make it a great system. However, it is apparent that the developers have not spent much time behind the scenes in a dental office. Some of the updates seem incomplete and/or rushed and we end up with more problems than solutions. I am still optimistic and hope that more updates and features are coming in the very near future!

PROS

It is nice to not have to worry about a server with a cloud based system. The imaging is impressive and easy to use. In time & with updates, Dentrix Ascend will be a great program.

CONS

Having to refresh Ascend multiple times throughout the day is stressful. Specifically, when there are changes in the schedule, a user may not see it for 30 minutes or longer because they have not refreshed the page. A cloud based system should always be current. Patient Forms are not something we can use because they can't be customized. Unfortunately, if you choose to use a form, it must go to every patient and you must use the developers content. I really wish the Patient Communications feature were better. I miss not having a way to automatically ask patients for reviews after appointments, it was our best marketing effort & now have no way of doing it. There is no way to send out an email campaign to several patients. An API is so important and it should be a top priority. Not being able to utilize 3rd party software or even customize what we are able to use in Ascend leaves us in an uncomfortable position. There are several aspects of various items missing or incomplete that are common sense in all other practice management software.

Monique

Medical Practice, 201-500 employees

Used daily for more than 2 years

Review Source
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

EASE OF USE

3

VALUE FOR MONEY

3

CUSTOMER SUPPORT

3

FUNCTIONALITY

3

Reviewed October 2017

I have used dentrix in private practice for several years, im not 100% happy with some of the features but it gets the job done.

There is definitely room for improvement when it comes to functionality and user friendly options. I also feel simplicity is a must as well.

PROS

Customer service is good, any updates are easy to take care of. The patient scheduling is very easy to do, and I like the colors that you can choose from for different providers. I also like the Pinboard feature, it is very useful and handy. Reports are easy to run and very helpful and useful.

CONS

Not user friendly, dental charting can use some changes. Don't care for the x-ray component. There are way too many pop ups when you opening the patients chart and you have to navigate thru all of them every time the chart is opened which is a headache. Medical / Dental history has to be scanned into the chart and there should be an automatic form where information already gets populated into patient's chart, it would save time. Would love to have a split screen on one page when treatment planning, charting and viewing xrays so you don't have a open and close screens back and forth.

Sheila

Facilities Services, 11-50 employees

Used daily for more than 2 years

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

1

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed September 2023

Worst software I have used in 45 years!!!!!

It takes 10 x longer to do anything in the front office. You cannot change insurance companies without going through 15 - 20 minutes of navigation, There is NO WAY to put a insurance information form on with the other 5 forms for the patient to fill out their own insurance information. You have to put the insurance address and telephone number in every time you put the insurance in, it does not do it automatically. The estimates are NEVER correct. The people that work there do not have a clue what they are doing. There is NOT one thing I like about this software

PROS

Nothing- There is Nothing I like- everything is so difficult to navigate, no one that works there knows anything about the software

CONS

Everything! I can't think of anything I like

Reasons for switching to Dentrix Ascend

Cheaper- cloud based

Karen

Health, Wellness and Fitness, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2021

Usee Friendly Software and Excellent Customer Service

PROS

It is so easy to use. You can request features that are often considered and implemented. The ongoing updates are great. Technical support is excellent.

CONS

The perio comparison chart is difficukt to read. The note that we set up for scheduling(i.e. provider request) does not pop up when the appointment is being made.

Mendy

Health, Wellness and Fitness, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2019

Ascend is the BEST!

PROS

I was a long-time regular Dentrix user so when I branched out to open my own practice, I wanted something that was similar to what I was used to but also had even better perks! And I feel like we got just that with Ascend. It’s easy to use from any computer, laptop, iPad, phone or even from home. And the BEST part is they are always asking their current users what can be improved upon... they want their clients happy with Ascend! I love it.

CONS

Only a couple of cons... but I think that the Ascend software developers are currently working on these: No time clock within Ascend No lab case manager

Reasons for switching to Dentrix Ascend

New office

Alexandria

Hospital & Health Care, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2021

Start Up Practice

Like the automated insurance verification and ease of claims submission

PROS

-ease of use -ease of training -integration of imaging -continuous improvement

CONS

-does not integrate with 3rd party applications well -would like to be able to open it to one patient instead of a Home Screen first

Reason for choosing Dentrix Ascend

Cloud based

Chelsea

Hospital & Health Care, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

3

Reviewed May 2021

Easy to use

PROS

Scheduling patients is super easy for both new and existing patients. Switching between multiple practices is easy to do.

CONS

It would be great to reschedule a canceled appointment from one location to another.

Reasons for switching to Dentrix Ascend

To be cloud-based

Peter

Health, Wellness and Fitness, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2019

Fired my IT. Never have another Network and software issues

PROS

Cloud storage with HIPPA compliance. Being able to access the complete software at off site . Constant new feature updates.

CONS

Lagging response due to internet speed and connection. Separate module for xrays

Reasons for switching to Dentrix Ascend

Server and IT issues. Tech support

Ivy

Medical Practice, 1 employee

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2019

Critical Part of Success

I purchased a satellite office from a retiring dentist. I am practicing 2 1/2 - 3 days a week by appointment only by myself (no staff). I can't imagine running the office without Dentrix Ascend. I worked as an associate for 16 years at a practice that used standard Dentrix. I keep telling my old boss to purchase Dentrix Ascend. They never uploaded the updates that came via disk, so they kept piling up. They did not want to pay for the IT guy to come to the office to update the system.

PROS

I love the automatic updates to features that pop up when I log in with full explanations available for me to choose when to watch.

CONS

I have no complaints about this software.

Reason for choosing Dentrix Ascend

ease of use

Reasons for switching to Dentrix Ascend

Purchased my own office and demoed it at the Greater New York Dental Meeting

dawood

Medical Practice, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

3

Reviewed August 2019

highly recommended

i really love the software hope they can make the reporting a little easier to work with.

PROS

i used to use so many plug ins application to do run the business the i wanted, but now i just have Dentrix Ascend and that can take care of all those thing for me. the ability to have access for any where and from any device is a blessing.

CONS

i would like to see more about reporting. its not as great as it was in the original dentrix software. but you can do a lot more with this one.

Reason for choosing Dentrix Ascend

because i used to use Dentrix software and i knew it will be better than other brands

Reasons for switching to Dentrix Ascend

its cloud base and its accessible from anywhere

Jazmine

Hospital & Health Care, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

3

VALUE FOR MONEY

3

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed August 2019

Great Product With Room to Grow

Ascend has been a great improvement to our office. It allows us to keep patient records, images, appointments, accounts, insurance tracking, etc. all in one place that is accessible even when we are not in office. We have remote employees and the ability for them to be able to work off-site while still having access to the information they need has been a huge help.

PROS

The software has a lot of capabilities and is very useful. The fact that it's cloud based is wonderful for convenience and accessibility when we're not in the office.

CONS

As with most newer programs, is a work in progress. It has it's limitations like any program but with that being said, they are always taking user input and continuously bringing out updates that cater the the needs of their user base and their customer service is particularly good.

Stu

Medical Practice, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2019

Best management decision we have made in info. systems

We don't have to have multiple servers in each location.

PROS

Easy to navigate, fast response and download time, very straight-forward.

CONS

Subscription cost has gone up. Sometimes on Chromebooks, charts do not load correctly.

Reason for choosing Dentrix Ascend

ease of data conversion

Reasons for switching to Dentrix Ascend

Cost

Scott

Medical Practice, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2018

Ascend is Great

Before Dentrix we were a six office company, with six individual servers. They had no ability to communicate/share patient info. So we operated like six small offices. Ascend has allowed us to operate as one company, with six offices. For anyone looking to have a firm grasp of the business side of your business, Ascend is the software for you.

PROS

Ascend is easy to use, and very reliable. The reporting capabilities go above and beyond what you need, especially if you are a multi-location operation. And the fact that it is cloud based means you don't need to invest in servers or a lot of infrastructure. All you need is an internet connection.

CONS

Only small drawback is there is no lab case management feature, yet.

Tracy

Health, Wellness and Fitness, 201-500 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2021

Ascending To New Heights

Overall a success. We are able to train staff efficiently, have multitiers of user management.

PROS

Works across the cloud and therefore can see all our locations by permission. Multiple ways to navigate patient records.

CONS

Stalling, slow downs, having to log out/close out and log in or refresh multiple times per day. Patient Health updates, Claim status information.

Reason for choosing Dentrix Ascend

More user friendly, more options.

Reasons for switching to Dentrix Ascend

The need for access across an ever increasing number of locations.

Thomas

Medical Practice, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2021

Easy to use at location and home

For the cost and the ability to use my laptop and PC at home I would recommend it to anybody in the medical or dental profession

PROS

I really like the ability to look at my radiographs and do my notes at home in case I didn’t have time to do my notes at the office it seamlessly works both in the office and at home or on my laptop when I am on vacation

CONS

You’re a really little cons with this product it matches well with the competition currently on the market

Showing 1 - 25 of 228 Reviews