Ease of program and great customer support. Always timely and very helpful. Anyone in the office could learn this program and the tutorials are very helpful as well

Would like to see a tooth chart printed out on patient estimate sheet. With that the patient could go home and be able to tell what teeth were discussed and where in the mouth they are

Ace has everything and the best support I've experienced in any business, ever! My wife and her staff have used Ace Dental Software at our dental office for just about half a year now. We are under the fully licensed $4,000 model. I am writing this review to give an honest and positive review of their software and support. I will begin by recalling and responding to a comment from a dentist that explained that the coders at Ace don't know their own software or offer good support it. Here is why this is false. When we began using Ace, we had a frustrating experience where the program wasn't functional for us. I have a PhD and work in coding in the field of bio-informatics. Prior to contacting Ace about the issue, I investigated every part of the program that any typical technician or computer programmer would suspect to be a problem. When, I contacted John I forewarned him that we were experiencing a problem that he wasn't going to be able to explain. Over several days and nights John and his coders repeated the same tests I did on my PC, and they arrived at the same conclusion; the issue stemmed from some aspect of graphics processing, but defied logic. John and his coders worked continuously in the evening and on weekends with tweaking features within Ace and on our computers to pinpoint the problem. After recruiting some equally perplexed engineer friends at NVidia to run Ace across many different GPU's we were able to pinpoint the problem to being tied to our office using an advanced GPU architecture that most consumers and businesses won't begin to adopt for another couple of years. After spending many hours inside and outside of their normal business hours, the Ace team didn't ask me to swap out $10,000 worth of graphics cards necessary for my work, for cheaper consumer models. Instead they spent many more hours over several weeks to re-write and re-compile a new program that would function in the architecture. I can GUARANTEE you that absolutely no software company would do that for a consumer. Over the 1.5-2 months it took all of us to identify the program and Ace to redevelop the program, it is likely that it came as a loss to Ace with respect to what we paid in our support and licensing fees. I am happy to write this review for Ace because of their willingness to offer a high quality and affordable product to dentists, and for their willingness to go above and beyond for their customers.

Ace is one of two reasonably priced software programs (other being Open Dental), and discloses its pricing. The key to Ace remains its support and kindness, whether a user has complex questions or simple ones. True Story - When we purchased our office from a retiring dentist I gave a receptionist (~50) a mouse to walk her through using Ace and dental software for the first time. She held the mouse with her laser facing toward her palm. After 4-5 months of using the software they are both able to enter patient information, payments and insurance, print statements, check out patients, and schedule them, but if I ask them to minimize or close out a screen they don't understand what I mean. How is it that they don't know the most basic of computer tasks, but can manage to use the software. Well there is an ongoing joke at the office, "Just call Jackie". Stopping by the office, I have caught our receptionists twice call Jackie when they thought there was a problem in Ace. The circumstances of these calls led me to realize they were calling her so much that she was basically their "elementary computer teacher." 1) I caught them calling Jackie when they accidentally minimized Ace and couldn't figure out where it went or how to get it back. 2) Dental Exchange (completely different program) froze and they tried to call Jackie for help. I can only imagine all of the calls she has had to hear from them, but she's always happy with them. They really are great receptionists though.

As much as I love Ace Dental, and would choose it over any dental software, I am admittedly critical of several areas. I have let John and Ace know it in several e-mails, phone calls, and surveys. They are constantly making upgrades to the program and bringing in new and exciting features, but it comes at the cost of ignoring a very few basic aspects that would truly make the program perfect. Ace opens in two major boxes. All of the core screen is an independent box that sits inside a second box that has the menu information. There is no point to this and its a distraction. The general graphics are severely outdated and color is basically 6 color RGB. While its the most feature rich program, it has the feeling of being an outdated program from the 90s. We'd like to have a computer set up (or iPad) where patients can directly fill out and update patient information, but the enter patient data screen is bland with a 1990s look. We try to maintain a modern look since a big focus in our practice includes integrating the most advanced dental materials and equipment that assists us in conducting dental research as well. While relatively rare we also get the occasional patient that asks us if our dental software was ever updated to have any modern patient info protection features. We joke about the look with a patient that brings it up, but always have in the back of our mind that some patients secretly have similar reservations of it, but don't bring it up for us to explain.

My old (20 + years!) software was not being supported and I needed to replace it. ACE met our needs for an affordable product (we have a VERY small practice in a town of 600.) The new front desk administrator has become very adept at using the program and its cooperative insurance efiling program. Even I, the doctor, can eventually enter procedures, complete insurance info and file a claim for a patient. Still, it is very critical for the support line to be available! Thanks for your help.

the price

inability to customize reports

Your software is easy to use, the Insurance windows are very user friendly. I also like your technical people,they helped a lot when I first started here

The type, (fonts), even the largest one are still too small to read easily. I find the software to have glitches, where you have to go in and out of the schedule to get it to print out correctly and the new feature where you put appointments on hold it will say chair conflict when there is not one, so you have to go out of the appointment area and come back in to get it to place the appointment. Ends up taking more time to do these tasks then it should.

How user friendly it is. Anyone coming into the office (temp.) picks up how to use software fast. Customer Service ROCKS!!!!! Have very few problems with this program.

Nothing - We have had very few problems with this program in all the years we have been using it. When we have had to use temp. employees they have found the software very easy to use compared to others.