Carestream Dental Software


 

Carestream Dental is a cloud-based dental solution that provides imaging equipment, CAD/CAM systems and software and practice management solutions to dental and oral health professionals. It enables users to automate tasks related to insurance claims, payment processing and patient reminders and offers integration with digital imaging.

CS PracticeWorks includes line item accounting that tracks payments from payer to individual charge. ePostings manages the process of receiving and posting reimbursements from insurance carriers.

CS OrthoTrac prioritizes daily to-do lists and identifies action items with recommended solutions. The scheduling feature offers drag-and-drop functionality and the ability to manage schedules across multiple locations, chairs and time slots. The Smart Call Module identifies callers over the phone and pulls up their relevant charts for improved patient communication.

CS WinOMS offers medical and dental insurance billing with automatic cross-coding to scheduling and referral management. The digital consent forms module includes multiple OMSNIC-approved forms that update automatically.

Support is available via phone and email.

 

Carestream Dental - Care management platform
 
  • Carestream Dental - Care management platform
    Care management platform
  • Carestream Dental - CS OrthoTrac
    CS OrthoTrac
  • Carestream Dental - CS WinOMS
    CS WinOMS
  • Carestream Dental - CS PracticeWorks
    CS PracticeWorks
  • Carestream Dental - CS SoftDent
    CS SoftDent
Supported Operating System(s):
Web browser (OS agnostic)

41 Reviews of Carestream Dental

 

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Software Advice Reviews (24)
More Reviews (17)

Showing 1-20 of 24

Jerold from self
Specialty: Oral and maxillofacial surgery
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2018

December 2018

Carestream WinOms

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Kodak product origionally-- high priced-- they sold it to care stream at a premium.

Pros

Specialty targeted---Maxillofacial surgery--- production summaries are good to see if you are on track

Cons

Learning curvequite steep to be proficient-- very specific
production summaries are too deep --- too many steps to see daily $

Review Source
 
 

Sara from Dental Practice
Specialty: General dentistry
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2018

July 2018

Garbage!!!!!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

DO NOT BUY IT!!!!!!!
Spend your money wisely.
Get Eagle Soft or Dentrix.
Stay away from this outdated system.
I am switching ASAP!!!!!!!!

Pros

None!!!
It was what I could afford at the time, but I am not recommending it to anybody.
Not user friendly.
Slow, outdated, tech support is costly for almost nothing

Cons

Crashes very often, non compatible with major Antivirus. Expensive for tech support that covers only minor issues. Every feature is extra money for what you need: like e back up, perio charting, etc.
Costumer Service is horrendous!!!
They take forever to answer the call.
They are always sorry, they transfer you to 10 people before someone can give you a straight answer if he or she knows what’s going on. You spend 45 min to 1 hr to get you problem solved. If your lucky.
System is not user friendly at all.
When the Reps try to sell you the system they do not disclose all these “minor details”. They tell you, you will love it for the price.
My contract is indefinite. Is yours?
If you want to cancel, there will be a penalty charge.
Nobody has any idea of what’s going on in this place. You get a different answer depending on who you talk to for the same issue you are trying to get resolved.
Absolute “Garbage”!!!!!!!

Review Source
 
 

Nancy from Staley Dental Arts
Specialty: General dentistry
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2018

May 2018

CareStream

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

IT support is wonderful. Every time the office has had any problem with any IT problems, every person I have spoken with has been wonderfully patient and knowledgeable.

Cons

Seems to be pretty pricey to have to keep up with all updates. Not impressed with the cost of keeping software updated.

Review Source
 
 

Mariah from Lifetime Dental of Millersville
Specialty: Other specialty
Number of employees: 51-200 employees Employees number: 51-200 employees

March 2018

March 2018

Carestream Dental Imaging Software

Ease-of-use

Functionality

Product Quality

Customer Support

Pros

The software is very user friendly. It works quickly and accurately to get clear images. It is compatible with Dentrix, Planet DDS, and Eaglesoft systems.

Cons

There are some technical bugs sometimes where the software freezes while trying to capture an image. Overall it doesn't happen too often.

Review Source
 
 

ben from rockwall pediatric dentistry
Specialty: Pediatric dentistry
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2018

March 2018

the most unreliable poorly constructed digital sensors.

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

Customer service is also generally terrible. Unable to keep up with records (had to show them my transactions, claiming we had no replacements in 5 years) and very anxious to nickel and dim fee you at every chance.

Pros

not a single thing. I generally dislike all aspects of your product and wish I hadn't inherited it.

Cons

to big - other products much better in design
replace constantly terrible quality- have replaced 3 sensors 2 times in two years - paying well over 3k each time. The warranty does not reset apparently even though its a new sensor?

Review Source
 
 

Harold from Private Practice
Specialty: Orthodontics
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2018

February 2018

The Benchmark for Orthodontic Software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I highly recommend Orthotrac to anyone considering purchasing a new Ortho Software Program. I have been a user of Orthotrac for almost 20 years and they have successfully improved any of the deficiencies in the software.

Pros

We are a very busy Orthodontic Office with ~ 40 computers running Orthotrac. The program is solid, we rarely need to contact support for any issues. When we do need support they are very willing to remotely connect to our system and solve any problems while we continue to treat patients. One of the most important things to me was finding a comprehensive software with a strong, efficient support department, which this company definitely has. The new charting module is amazing.

Review Source
 
 

Tracy from Brar Family Dentistry
Specialty: General dentistry
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2018

February 2018

Great

Ease-of-use

Functionality

Product Quality

Customer Support

Pros

Carestream dental software seems to be fairly easy to use. They try to keep it very user friendly.

Cons

I wish when you marked a patient "confirmed" that it gave the option of how it was confirmed. I've used other software in the past that has given a dropdown menu with items such as "left message w/ adult", "left message w/ child", "left message on voicemail" etc.

Review Source
 
 

Luz from Ahh Dental PC
Specialty: General dentistry
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2018

February 2018

Terrible

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Do not buy it!

Cons

The interface is cumbersome and counter intuitive. The graphics are mediocre and makes you feel like you are using one of those software developed in the 90's. Very hard to configure thing and find your way around. Inefficient

Review Source
 
 

Matt from Matthew T. Daly, DMD
Specialty: General dentistry
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2018

January 2018

Look elsewhere

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

There are a nice set of reports that can be run using the software. Really trying to struggle to fill the minimum character requirement... I suppose that those reports are nice...

Cons

The cost is atrocious. I am locked in thru a previous practice owner. Forever. No joke. Once every 2 years or so they supposedly update the software, but these changes are negligible. Also, trying to use this for chairside charting is not an option, the graphics on the odontogram look like an old Atari system.

Review Source
 
 

liane from Blackford dental
Specialty: General dentistry
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2017

December 2017

Carestream Images

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Does provide great quality images for review and to show dental issues to the pt. and insurance companies

Cons

customer service is not that great. Have called a few times and they always seem to push off issues to other companies

Review Source
 
 

Jerry from Dentistry
Specialty: General dentistry
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2017

November 2017

Been using Softdent since 1987

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Wendy is a great trainer, Fran has been a great rep inside guy very responsive

Pros

User friendly, very efficient. Excellent reports and continues to grow. Was created with Dentists giving valuable advise.

Cons

Don’t communicate with their clients enough.
Their should be more Carestream to Dental Office interaction.

Review Source
 
 

Vicki from Des Moines Pediatric Dental Center
Specialty: Pediatric dentistry
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2017

November 2017

Look for a different software

Ease-of-use

Functionality

Product Quality

Customer Support

Pros

There have been a few good support people.

Cons

Support, I think many work from home, need to request Level 2 tech, I don't have time for level one trying to figure things out. Software is extremely slow so as our practice grew it had become extremely frustrating, we then added the Faircom server to speed up process which it did HOWEVER Faircom is a glass slipper and CRASHES if it isn't perfect conditions. We need to replace our 2012 server but we have to replace with another 2012 because Softdent isn't compatible with the most recent server! We also use E-forms on the iPads we just did an update on iPads to 11 and now eforms no longer work because it isn't compatible, I am told they are working on it... seems to me the developers would be forward thinking on development and not a step behind. Time to move out of the dinosaur age. After struggling with this for 14 years we are looking for a change.

Review Source
 
 

Linda from Artistic Smiles of Tampa Bay
Specialty: General dentistry
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2017

October 2017

The worse software for a dental practice I have ever used.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Can't think of a thing. It is not user friendly at all. There are so many steps involved in even the easiest of tasks.

Cons

Where do I begin? It's not Dentrix or Eaglesoft. To get training is so overpriced that I am having to learn on my own and it is just not a system that is useful.

Review Source
 
 

German from TDHC
Specialty: General dentistry
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2017

October 2017

Useless

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Cons

Crashes at least once a day, trying to get a solution and guess what? Useless. I will be able to give cons when the situation is fixed meanwhile this program is just a disaster.

Review Source
 
 

Brandon from Aponia Dental
Specialty: General dentistry
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2017

October 2017

Blast from the past Dental imaging software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Carestream does have good support; Supporting bad software is almost as good as having no support. So a lot of customers must perceive that Carestream is lacking in support when in fact the software is really a Frankenstein Software with mish-mash of programing designed for Windows 1998 and XP. Its 2017 and Windows 10 is very different level of programming.

Pros

The software carried us through for the past 10 years.
Well programmed for its time. Uses Eclipse instead of SQL. Isn't Eclipse freeware?

Cons

Buying new Server Hardware has its limits and can't compensate for Old programming. Some of the the .ddl are specific to windows XP?
Poor Database - lag of 12 seconds? Google is freakin' faster and Carestream database is internal network.
Complained about software issues since 2011 with no hope of Carestream forming a team to redevelop the Dental Imaging system
When you start using the system, you learn too much about poor software via your tech complaining at least once a week. I fix teeth for a living and I know too much about why Carestream software has problems.
So.... you really think you want to go to CbCt and digital impressions with Carestream? 12 second lag with 2D images..... Would you want to pay staff to wait 15-30min for an image?

Review Source
 
 

Ben from Red Bank Smiles
Specialty: General dentistry
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2017

September 2017

Working with Softdent

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I can't wait till Softdent rolls out its new iteration.

Pros

It's the 2nd best software I have used, behind Dentrix. The support team is great, and it was easy for my team to use to make patient appointments and write clinical notes.

Cons

The system is outdated. It is not intuitive. I am a millennial/Gen X, and am used to tech that is simple and easy to use.

Review Source
 
 

Julie from Stelly Family Dentistry
Specialty: General dentistry
Number of employees: 51-200 employees Employees number: 51-200 employees

July 2017

July 2017

Slowest Program ever!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

It is very user friendly now, however we are wanting to go chartless and it doesn't seem like it will be very efficient program to use once we do.

Cons

It is the SLOWEST program EVER with the spinning circle of death anytime you try and complete a patient.

 
 

Oscar from Dental Del valle
Specialty: General dentistry
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

No warranty on products

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

After buying expensive scanner, it stopped working after a year and a half and no maintanance plan is available , no extended warranty available for purchase. I have to pay for another few years for a intraoral scanner that can't be fixed

Pros

Easy to use, no power needed, light weight, no tower attached, you can use it in every compatible computer.

Cons

No warranty and products don't last. No maintanance program offered, no extensive warranty offered. Needs compatible computers

 
 

Sarah from Mesa Dental
Specialty: General dentistry
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2017

April 2017

One of the best!

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

Care stream is my go to software for beautiful images. You can see the the entire mouth of the patient very clearly. Easy to use and affordable!

 
 

Shafaq from Elite Care Dental
Specialty: General dentistry
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2017

March 2017

Worst customer service and worst sales rep

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I have encountered nothing but frustration and lCk of communication I bought a 6200 sensor that didn't work because they never sent the CD that should come with it after waited for over a month for it to arrive and it didn't I decided to send it ack but they won't return it Scott Cooper even failed to give me a copy of my contract I bought CS 8100 also never the less very poor customer service

Pros

No pros

Cons

Very poor customer service lack of manners of sales rep Scott Cooper

 
 
 
Write a Review
Showing 1-17 of 17


December 2018

December 2018

My favorite dental software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

My overall experience is great! I've been using the software for the last 5 years solid, and before that I used it on and off for 10 years. It is the dental software I found to be easiest to learn.

Pros

I like that you have quick keys on the keyboard, as well as the financial reports that you can generate for the practice.

Cons

Sometimes it throws error codes that prevent you from saving a patient chart.

Review Source: Capterra
 

kristi from Hospital & Health Care
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2018

November 2018

CS Imaging is the best

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I am able to diagnosis issue's with patient's dental needs more than I can with a regular x-ray.

Pros

I like how easy the software is to use. If i need to change the contrast of an image it guides you step by step. It is also to easy to take an image.

Cons

Software is wonderful. there is nothing i did not like.

Review Source: Capterra
 

Matthew from Riverview Cosmetic Dentistry
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2018

September 2018

Untruthful, Poor customer support, DOES NOT INTEGRATE WITH DEXIS!!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Horrible customer service, Completely dishonest (still states that there program integrates with Dexis) while it does not. Use any other dental software program except SoftDent! Please feel free to call me to find out more about my experience with this program if you would like!

Pros

Long time users of Softdent with few problems, but the latest update does not allow the program to integrate and they claim that they can do nothing about the issue.

Cons

We have used Softdent for more than 10 years and have been "alright" with the program. The latest update that we downloaded caused the program to no longer integrate with Dexis which it always has and they claim that it will. The update had been out for 6 months but at first they claimed that we were the only office that they had had this glitch with. 3 weeks later they have admitted that the program will not integrate with Dexis and they can not fix the issue even though every update for the last ten years has integrated with Dexis. They state they will not help any more with this issue.

Review Source: Capterra
 

Shawn from Shawn Cohen DDS PLLC
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2018

August 2018

Terrible Software and terrible tech-support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

none. its use to be good, and over the years, the updates have completely corrupted the program and they refuse or are unable to debug it.

Cons

I own it for last 10 years and my prztice has come to a halt due to this faulty, buggy software

Review Source: Capterra
 

Evan from Health, Wellness & Fitness
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2018

August 2018

Functional but glitchy

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Once you get to support it has always been fast an efficient. Getting to the right person though ..... can sometimes be a nightmare of being transfered multiple times

Pros

Allows for lots of different views and ways to capture an image and can add lots of layers of enhancements to the image

Cons

Glitchy - sometimes the image is lost between the server and the workstation. Sometimes it doesn't save Not as intuitive as I'd like - often I have to rotate the images to the proper orientation

Review Source: Capterra
 

Martha from Transcona Dental Centre
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2018

August 2018

easy to use imaging system

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

the images that are being taken are clear and pop up fast, so we are able to show are patients right away. The overall flow of the program is well thought out.

Pros

Easy to use and install. If your needing to call support someone is always there to help. If a call back is required they are very prompt with getting back to you.

Cons

We are pretty happy with the overall working of the software. Maybe a small handful of times we have had to call support within a year, if that.

Review Source: Capterra
 

sarah from Paul K Shivers DDS

August 2018

August 2018

customer service is not the best, long hold times for support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

there is really nothing about this software that i like that isn't available with all the other software out there.

Cons

the lack of functionality in the dental practice with multiple providers . the reports and claims forms have multiple errors that cannot be avoided according to support team

Review Source: Capterra
 

Catherine from Perih Orthodonics
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2018

July 2018

Imaging quality great and easy to use!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Great quality imaging!

Pros

The ease of loading photos and exporting images easy. With the help of technicians, we were able to load our logo so any images are branded with our office. Software easy to customize!

Cons

I would like comparison photos to expand larger and exporting photos without having to make them PDF files.

Review Source: Capterra
 

Jodi from Neponset Valley Oral Surgery

June 2018

June 2018

CS Imaging has been helpful

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The software allows me to print out xrays in an efficient way for both myself and the Doctor. It allows for pertinent information to be printed out with the image that helps everyone working.

Pros

My favorite thing about the software would be how it gives me the option to have the patients date of birth printed out on the xray. This really helps identify who the xray belongs too as well as saves us a step of labeling it.

Cons

My least favorite thing about the software would be that it is sometimes temperamental. I do not like that there are times when it will not allow me to flip a panoramic xray horizontally to view. This does not happen all the time but it does happen often enough.

Review Source: Capterra
 


May 2018

May 2018

Softdent is a sinking ship, horrible support and myriad problems.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

This software is cheaper than the other big names in dental practice management software. It works best on Windows XP (yep, you heard that right).

Cons

Softdent has tons of problems. First, if you are using Windows 7 with Server 2012, you'll see all kinds of slowness. You can help it by installing some hotfixes, disabling SMB, LLMNR, and a few other things, but this only speeds it up marginally. Older computers actually run this software faster. When you do need support, Carestream hold times can be upwards of an hour. There are other network drops that happen somewhat frequently. They released a big product update that they later cancelled due to problems, then released another version which didn't solve speed problems.

Review Source: Capterra
 


March 2018

March 2018

Carestream is a great program for viewing images.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I like the ease of use of the software. The interface is simple and easy to navigate through without difficulty.

Cons

To see some of the 3D images I would like to the software would require a very expensive graphics card. This is cost prohibitive.

Review Source: Capterra
 

Claudia from NVOMS
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2018

March 2018

Carestream dental is a fairly easy software to use. I've used other software and this is my fav!!!!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I love that it's easy to learn and very practical.

Pros

I like that you can dock patients to your staff members to communicate with them and that you can also leave alert notes in patient's account regarding financial, medical and personal information.

Cons

what I least like about this software is that when you call to confirm appointments it doesn't allow you to specify how you confirmed it. Also, when posting patient's there is no way to show that you have already posted payment or procedures to their accounts. It'd be really helpful if they could maybe have a specific color theme for that so you can keep track and stay organized.

Review Source: Capterra
 

Alyssa from Norge Dental Center

January 2018

January 2018

This was an ok software for the size of practice I worked at

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

There wasn't a lot of steps to get where i needed to go to accomplish what i needed to do. Pretty user friendly

Cons

It was a little to simple for me. I would have preferred a software that had more options to do a little more complex treatment planning and note taking. However, it has been several years since I have used it so I would hope that it has upgraded some.

Review Source: Capterra
 

Alicia from Dentist Office

December 2017

December 2017

Poor customer service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The definition of radiograghs is surperb. That is all I like about it. I think for definition it is better than dentrix. I have been a hygienist for 16+ years and I think for the quality of films it is definitely the best I have seen. It is nice that you can use the radiographic system apart from their software system as far as maintaining records. We use strictly the program only for images. We use digital software. We capture Intra oral films, radiography with a sensor, panos, as well as 3D images. It is great for all of this. All of the images are very well defined.

Cons

Kicks you out of program, customer service terrible and takes lots of time. Whenever you have a problem you have to call them and wait on the line as they try and figure out what the problem is.

Review Source: Capterra
 

Donna from Bright Dental
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2017

April 2017

Inefficient program

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Software does not support multi-tasking, always have to back out of what I'm doing in order to get to another area of the program. Multiple people cannot access the patients chart at the same time. Old & outdated look & functionality.

Pros

Used it for many years so I am familiar

Cons

Lack of updates and poor customer experience,

Review Source: Capterra
 

Bryan from Farmington Family Dental
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2016

December 2016

Absolute Horrible Experience

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I used Softdent for 3 years along with Carestream/ Kodak Imaging and what a nightmare. The system would crash on a regular basis. The images would take up to 2 minutes to appear. Carestream/Kodak Dental Imaging software should work together because they are from the same developer. They don't. Constant crashing and the Tech support would always blame the hardware. It was brand new hardware. I once had the hardware tech in the office when I called tech support. When they blamed the brand new hardware the hardware tech asked the Softdent Tech, show me the error code. The Softdent Tech couldn't. The Hardware Tech then told the Softdent Tech, "stop blaming the hardware for your poorly written software". At that point, they finally stopped blaming the brand new hardware. We had a dedicated imaging server, which was recommended by Softdent, then when I became so irate with tech support, they transferred all the imaging data to the main server, which didn't help. This was a start-up practice with relatively low amounts of data and a small database. I then demanded my money back for all the Carestream products, the intraoral sensors, intraoral camera, pano, extraoral camera, and software. I was put in contact with the VP of customer relations, who was very nice, and she said there was no return policy. She did send out a tech from Atlanta to Arizona and he was in my office for 3 days. He still couldn't get it to work right. The software is so piece milled together that each module has different icons for the same thing. The database was rebuilt multiple times. Good luck trying to care for patients, it was a full-time job getting the system to work right, which it never did, even though it was all from the same company. I do not know how they are still in business. If you have low blood pressure and would like to have high blood pressure or may be an aneurysm, buy Softdent.

Pros

Pretty marketing pictures

Cons

Everything. It doesn't work Period!

Advice to Others

Stay away

Review Source: Capterra
 

anon from Dental Practice.

October 2016

October 2016

Do not buy this "software"

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Softdent is a horribly broken non functional pile of garbage. We have used this program for years now, it has never worked correctly and breaks on a weekly(sometimes daily basis) the fix is always to reindex the database which takes 3 hours in the middle of the day where no one can use the software. It has been like this for two years with us having to go down at least once a week to "fix the database" we have tried moving to a new network and new server entirely but the problems persist. Softdent has horrible error checking, uses a weird proprietary database back end that does not work at all. This program is not even close to ready for production and their support is a huge embarrassing joke. I will be surprised if the company even exists in a year.

Pros

I like the box it comes in and the "features" it is advertised as having.

Cons

It break constantly just for like no reason and support acts like that is normal. It is like if you bought a new car and it broke down every day and the dealer said "well you drove it faster than 15 miles an hour so that is really on you"

Advice to Others

Do not buy it for any reason and if anyone suggests it to you you should punch them in the face.

Review Source: Capterra