Denticon

RATING:

4.6

(103)

About Denticon

Denticon Practice Management software allows over 45,000 users to break free from the constraints of desktop software with a comprehensive cloud-based solution that includes all the tools needed to standardize, centralize, and grow. Denticon removes barriers to success by supporting 33,000 dental providers across North America with a solution that streamlines practice workflows, centralizes patient data, and empowers growth. With Denticon, you can securely access patient data anywhere, anytime, gain deeper insights into practice production, and help providers spend time on what matters most – taking care of their patients. Secure Access Anytime, Anywh...

Awards and Recognition

FrontRunner 2022
Software Advice's FrontRunners report ranks top products based on user reviews, which helps businesses find the right software.
Denticon Ledger

Denticon Reviews

Overall Rating

4.6

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for Denticon

1 - 5 of 103 Reviews

George

Medical Practice, 2-10 employees

Used daily for more than 2 years

Review Source
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2020

Powerful product, excellent customer service

Accuracy with insurance co-pays and minimization of collections has been our primary objective and this software has helped us tremendously

PROS

Denticon allows a small insurance practice to setup detailed plans and reduce collections burden. It cannot give you any more than you put in but tools are available.

CONS

While updates are frequent, there are some important reports that are missing such as for cleanup of unused plans, details of patients who have not been in the office for a period of time, and mass updates for these .. there are some user interface problems for plan setup but looks like they are actively working on this

Reason for choosing Denticon

Of all the software options we looked at when we purchased, Denticon was the only one for which the costs were clear (as opposed to call us with a quote followed by hard-sell) and with cloud data storage, which is a critical risk management control

Virginia

Medical Practice, 2-10 employees

Used daily for more than 2 years

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2019

A very comprehensive package

I've always had good experience with Denticon product and staff.

PROS

I have appreciated the breadth of information this software gathers and the ease in asking for information to do analyses. The help staff have been very timely in responding to questions and finding answers for us.

CONS

The software is so comprehensive I feel sometimes I cannot wrap my head around what is included. I purchase this each month but I need to spend concentrated time to teach myself details about a question I have. Maybe being left behind? Or in other words, maybe having a overview video instead of a specific webinar topic available to the dentists who want to do specific analyses. The monthly cost for this software is at the upper limit of my preferred budget amount, but there does not seem to be an equivalent service anywhere that will match performance.

Reasons for switching to Denticon

Felt more comfort with windows platform.

Ben

Defense & Space, 11-50 employees

Used daily for less than 6 months

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

1

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

2

Reviewed November 2021

Very disappointed

Very disappointing, in a nut shell Denticon over promised and under delivered. I'm looking at other options.

PROS

We have two offices and the ability to jump between offices with click has been great. Being able see patients between the two offices and have on chart that will record at both offices has been very nice.

CONS

Our experience with support has been terrible. We are almost 3 months in to this and e-statements are still not working. We have on going problems with the x-rays. The cost is less than other software system but the expense of extra hours spent trying to correct all the problems we are having is mounting. Also we are getting paid by insurance companies because e-claims are working but e-statement are not so patients are not getting their bills and we are not getting paid.

Reason for choosing Denticon

First because of all the positive reviews I read that I really question at this point. The sales person that we worked with was very good and convincing.

Reasons for switching to Denticon

Needed a software that was Cloud based because we have two locations now.

Douglas

Medical Practice, 2-10 employees

Used daily for more than 2 years

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

FUNCTIONALITY

5

Reviewed December 2018

So glad we made the switch!

It's a very useful tool that let's us function at a much higher level than a small office such as ours otherwise could.

PROS

We'd been longtime Dentrix users prior to this -- leaving that behind and switching to Denticon was by far one of the most significantly beneficial changes we've ever made to our office operations. We would never even consider going back. We have found so many benefits and unexpected synergies in using Denticon -- and it seems like we're always discovering a few more. We are sure that it has been a genuine competitive advantage for us -- making it possible for us to keep-up and even excel in today's rapidly-evolving dental practice arena.

CONS

Sometimes I think less opening of new windows, less clicking through steps might be appreciated (but I understand that a lot of that is due to necessary tracking/documentation for security and accountability).

Justin

Medical Practice, 11-50 employees

Used daily for less than 2 years

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2017

Denticon is the ideal solution for both the dental professional, and business owner

PROS

Extremely robust software, cloud-based (accessible anywhere anytime), has a deep set of tools for providers, administrators, and online tools for patients. Amazing team support, responsive to requests and friendly. We're a fully paperless office, and we couldn't have done it without Denticon. They're continually responding to customer suggestions and adding new features, and the core product meets all of our needs and more. I also like how well integrated they are with other software (imaging, communications, payment processing, insurance billing, etc). Denticon has a Virtual Business Support service that supports pre-authorizations, claims, and other insurance or other needs (for very reasonable prices).

CONS

So robust that it takes a lot of time to learn. Plan for ample training time upfront with office admin and provider team. There's a comprehensive Help portal, and training, but plan to spend time to get a comprehensive understanding of all the software components. But it's worth it....