About EXACT

EXACT by Software of Excellence is an on-premise practice management solution for dental offices of all sizes and specialties. It offers electronic health record (EHR), clinical charting, billing, patient scheduling and digital imaging functionalies to the users.

Automated short message service (SMS) replies and reminders are part of EXACT’s patient scheduling functionalities. These can be used to send patients recall messages or promotional offers such as discounts on services in order to help rebook short-notice cancellations. The solution's digital appointment book automatically stores responses from patients.

EXACT's online booking module enables new and existing patients to schedule appointments. Employees can control the solution settings ...


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Supported Operating System(s):

Windows 7, Windows Vista, Windows 8

14 Reviews of EXACT

Average User Ratings

Overall

4.46 / 5 stars

Ease-of-use

4.5

Value for money

4.0

Customer support

4.0

Functionality

4.5

Ratings Snapshot

5 stars

(7)

7

4 stars

(6)

6

3 stars

(1)

1

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 14 results

July 2017

Mowafaq from The Fono

Company Size: 51-200 employees

Industry: Medical Practice

Time Used: More than 2 years


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2017

Best Dental Software

Thank SOEI for your ongoing support of our clinic. We appreciate all your help.

Pros

I find EXACT quite easy to use. Very intuitive. I enjoy using its basic and add-on features. They make my daily practice so much better.

Cons

There are a few things for EXACT to work on such as update OHSA forms (which I believe are already done in the new version).

July 2018

laura from kingscourt dental

Company Size: 2-10 employees

Industry: Medical Practice

Time Used: More than 2 years

Review Source


Ease-of-use

5.0

Functionality

5.0

July 2018

Superb in every way!

Pros

its ease of use support given ability to track everything in your practice reports that can be run

Cons

is so sophisticated that its hard to be using all of its functionality to the max - it offers so much that we could employ one person just to keep up!

October 2019

Ravinder from Wansbeck Dental Spa & Implant Clinic Ltd

Company Size: 2-10 employees

Industry: Hospital & Health Care

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

3.0

Value for money

1.0

Customer support

1.0

Functionality

3.0

October 2019

Terrible customer service!

Absolutely terrible service!

Pros

Clever when it works! Reports are good on it.

Cons

The team at SOE and the product installation was terrible! Booked out days in our diary without doing their due diligence and then when they realised cancelled the week before losing us 3 days of business! Terrible attitude to this and all other problems we experienced.

Reasons for Choosing EXACT

Was convinced by the rep that it was a better product

August 2017

Frank from Frank Dental Ltd

Company Size: 2-10 employees

Industry: Medical Practice

Time Used: More than 2 years

Review Source


Ease-of-use

5.0

Functionality

5.0

August 2017

Very easy to use, especially on the menus and flexibility.

Pros

It's ease to use graphically, update on ACC and DHB more frequently, makes the claims very easy to do and almost immediate support.

Cons

Expensive on support on monthly charges, would be better if we use less and could have discounted price.

April 2017

Daniel from SandyLane

Company Size: 11-50 employees

Industry: Medical Practice

Time Used: Less than 12 months


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

April 2017

Breathe of fresh air

Pros

We start as R4 and recently changed to EXACT (past 6 month) and it has literally changed everything. Customer support has been sensational - we were slightly worried at first having been on R4 for years, and I know EXACT is very different but we haven't looked back since, a little hiccup here and there in the data migration but we're already seeing improved business outcomes, really has been great. Highly recommend

Cons

More pricey than competitors but it literally makes up for that in business results. You get what you pay for.