My overall experience with YAPI has been sublime. Any question I have always has an answer and if there isn’t one then the team gets together and makes sure the issue is resolved in the next update. I absolutely refuse to hear any offers from other dental software programs when I used to sit through them all. If you don’t like YAPI you need to make sure you fully understand it and are getting everything out of it you can.

My favorite aspect of the software currently is patient recall and online scheduling. The integration when they get a reminder that they are due and can just schedule immediately right from their phone is undeniably convenient and that’s what our patients want. Email campaigns are a huge help. It saves you valuable marketing dollars.

The few things that are missing are Knick knacks. The ability to upload pdf documents of patient treatment plans and send them recall reminders that they have pending treatment with an attached and signed document by them is essential. While hygiene visits are important treatment is where all the money is made. Integrating YAPI pay into that scheduling feature would also be highly beneficial. The office would decide how much of the co-pay would be required to make the appointment and the deposit could made directly from the patients phone in order to schedule. More customized email lists through POP. Filters that separate inactive, non-patient, and archived patients. Patients without insurance and maybe even specific insurances. Collections through YAPI. Like with recall. Patients get a reminder or a notification their claim has closed and they have an outstanding balance. Filters like standard billing and non-completed therapy or payment plans would have to be available. You don’t want a patient on a payment plan getting a reminder their full balance is due when you’ve already drafted autopay.

We have been using Yapi for many years in our office. We have been able to eliminate other software because Yapi has added more services that we can use. I have been very happy that we can customize our forms and with Covid, it is such a bonus that we have have all our forms available online or mobile.

Yapi is very customizable for our specific office needs. Most often I can customize the product myself and if I need help, Yapi support is always very helpful. We have been using the software for several years now and other software has come and gone over the years but Yapi will always be our go to!

I would like it if they made online forms editable without having to use support.

Overall the convenience of the program is ideal and it pairs well with our dentrix program. However the time that it takes to recreate forms to make them compatible is a major downfall. They are also not set up to communicate with our medical practice management and EHR program.

We have yapi installed on our ipads for the patients to complete their new patient and updated patient forms when they arrive. It's a simple as selecting a box and the paperwork can be completed quickly.

You have to create the fillable version of all your forms to have it done the way you want it as the support staff doesn't have the ability to change a word document into a fillable version. I've spent countless hours recreating forms to make it compatible with the software. Ideally the support team would have the mans to do this for the customer.

The best customer service by far! Every time I have a question or need help I am able to find an answer quickly on their help page. If I need additional help, I can call and I am able to speak with someone promptly without the run around. I love how they routinely follow up with us too to check in.

We absolutely love how the software allows are new patients to fill out the new patient forms from their own smart device or in office on the iPad. Not only does it make it more convenient to patients, but it also allows are schedule more efficiently since the the forms auto-populate into Open Dental so the whole team can see the forms as they entered. This also reduces clerical error on our part while entering.

I would like to be able to add more appointment reminders and for the save the dates to go out sooner.

Our office wouldn't be able to run as efficient as it does without Yapi. It integrates well with our dental software system and has been a great addition to our daily workflow! With Yapi, we are able to communicate efficiently with our team and patients, customize and distribute patient intake forms and newsletters, customize criteria for recall reports and notices, and generate many many reviews.

We use Yapi's patient communication features on a daily basis to confirm appointments and communicate with our patients regarding important information. Yapi also features customized patient intake forms, review services, recall features, and so much more!

The dashboard is outdated and could be more user friendly.

What I love about Yapi is all the functions it supports. Emails, text, scheduling, interoffice communication, making us a paperless office and the patient recall reports.

There is nothing that I do not like about Yapi, they are always improving their services which is great!

Nothing but the best experience in every way. Support is very accessible

We love the online scheduling and intake forms. Definitely noticed more new patients scheduling online. Saves so much time at the front desk !! We also use Yapi pay for easy payment collection and statement viewing.

We do not use the office communication and patient checking in and out feature.

The software allows your staff to do more work on the office and less on calls.

It’s on the expensive side of things and every month.

Spectacular, everyone from technical support to the billing department are easy to talk to and are very patient. (even if you want to update electronic forms many many times) We are able to reach out for tech help as often as needed, someone always reaches out and in a timely manner. Our communication as improved as well as the amount of patients we can see on the schedule because of the electronic forms, allows new patient paperwork to be completed before the first appointments and there is never confusion as to is who is ready for treatment and our collections have increased due to the overall improvement of inter-officer communication. We are able to discuss the out of pocket cost at the time of service and collect accordingly.

Yapi is a great communication tool. Not only are we able to text and email patients individually or a full day or everyone in the practice using Yapi, we can keep the admin team and the clinical team on the same page. The clinical team can alert the doctor they need an exam, and alert the admin team of a change in treatment. The admin team can alert clinical that the patient has a request, is here or running late. It also allows us to let the patient know if the financial estimate will change because the treatment has changed.

We have not had any complaints. We have not yet utilized the schedule online feature at this time, we hear it is very easy to have the web-site administrator set up the link. We will maybe try it in the future.

Yapi was easy to install and learn how to use. We use it every day to confirm our patient's appointments and communicate with them. We make far fewer calls now. Even out patients like it!

Occasionally, the confirmation status doesn't change on the schedule.

I love the dashboard. At first, my head was on the chopping block. My team hated the thought of using YAPI. Now they can not live without it!! I have so many good things to say about YAPI. Call me I will be happy to share with you.

Building forms, spanish forms integration does not work like it is supposed to, no communication with multi-user inside the routing sheet ( call me I will be happy to explain), customizing the routing sheet does not work like it is supposed to, lost forms are a big issue because the patient/guardian has to redo the lost form (sometimes more than once!!)

I have used Yapi software for approximately 5+ years each year. It gets better and better customer service is top-notch, always eager to help me where I need help. I can not say enough great things about this product and services.

I love that automation keeps me on task for more one-on-one with patients.

I wish I could write the treatment plan into the program or incorporate it with eagle soft

Experience and customer service have been great

All the features are awesome and easy to use. Intraoffice communication and dashboard keep us on time and make us efficient. Patient communication is very easy and patients love it. Paperless option of our forms have been a game changer. And now they have options of text to pay and ability to schedule their own appointments. .

Hard to customize emails. Cannot do mass text

very positive. Always get quick response to emails.

The learning curve is minimal and YAPI is efficient and seamless with its integration into DENTRIX.

Would like to CHOOSE specific patients on a given day to send a blast (rather than ALL of them)

We uses it everyday and absolutely couldn't do what we do without it!!

Ease for communication and confirmations with patients

I don't like having to download the paperwork into open dental. I wished it did that automatically.

Yapi has benefited me personally with relieving me of many tasks that take too much time. Such as, confirmation reminders, recall reminders, collected patient paperwork.

I love the ability to two way text the parents of my patiens, they are all so busy and difficult to get them to pick up the phone to get information or relay information and texting makes it so much more convenient for both parties.

Would love to be able to text blast all of my patients at once or at lease all patients on the schedule at once like we do with emails.

Yapi is helping us with our patient forms and health history, with patient communication and cancellations. Once it was all set up it is a huge time saver!

The most impactful part of this software has been the direct texting our patients. I can text a patient anytime and they can reply in real time. I also like to see the "history" of the texts so I can review whole conversations. This has streamlined my confirmations and minimized cancellations. I also like the feature of being able to text everyone on a specific day at the same time.

Yapi is very customizable which is great but did take more time than I anticipated. In the future I would like to be able to manipulate my schedule and move appointments with the online, Yapi Pop feature.

YAPI males our lives easier and helps us provide our patients with better care. There are a lot of good dental management programs out there, but none of them hold a candle to YAPI!

Yapi does it all and does it better than other dental programs and at a better price. From Confirming appointments, to email blasts, to collecting data, to forms on iPads….YAPI does it all! Need more reasons to love YAPI? They allow you to customize your forms and if you need support, a real live person will talk to you and help resolve your concerns. It’s amazing!

There is nothing I don’t love about YAPI.

We have been able to eliminate paper forms, have more accurate patient information and save SO much time.

Yapi is by far the best option for paperless intake forms. I have tried other companies and the issues and glitches that I experienced with other programs are more frustrating that just using paper. Yapi works seamlessly, it saves so much time and it's easy to use. If we have ever had a question or an issue, the customer support is BY FAR the best you will get from ANY dental software company.

It does have overlapping features with some of the other products that we use, but not enough to eliminate some of those products.

Yapi has been the best benefit to our office regarding less paperwork and saves time with confirming and rescheduling our patients, we love the text back option to communicate with our patients.

The text message reminders to our patients, its less work for us and our patients love it! and also in office to let all staff know when patients are ready and if someone cancels. We love that here!

Sometimes there are technical difficulties when creating an email, but the great team is always available to help over the phone.

Yapi has been very helpful with sending patient appointment reminders to avoid last minute cancellations and filling in our hygiene schedule with patients who are past due for their visits

Easy to use by the entire team; easy to customize; integrates very well with my management system

Nothing yet. Still need to explore the other modules available through Yapi and integrate for better efficiency

Thank you YAPI!

YAPI is amazing! We are a brand new office that has been using YAPI since we opened in April of 2017. We are completely paperless, I can communicate so easily with patients and even the patients say how much they love the reminders they get through email/text! All the staff I have spoken to on the phone for training have been very helpful and pleasant. He did most of the training sessions and I have had to email him questions here and there. He always replies promptly and if it's not something he can directly help with he directs me to who I need to speak to. YAPI has made my life so much easier by how user-friendly it is. I HIGHLY recommend!

Yapi has been very helpful and helps keep everything in one place.

Integration was quick, excellent customer service. Always helpful. Like that I get an email about the call for recap. Easy to use.

Wish you could find patients by last and first name simultaneously. Wish you could cleanup the To do list right from the daily huddle. Wish there were less steps when signing consents thru Yapi Writer.

Yapi has been instrumental in our office setting. Yapi makes it easy to communicate to the back office. Keep the clinical staff informed on schedule conflicts or changes. The new patient forms and the ability to take the patient picture is one of my favorite aspects of Yapi. With the ability to send an instant review to the patient has been very successful for our google reviews.

The products I like most is the document library, the ability for the patient to fill out necessary forms and the ability to send or not to send a review link.

The integration with our office software was easy, quick and efficient.

Besides being a very helpful platform for us, Yapi's customer service is fabulous, every person I have asked for help from has been eager to help and always friendly! Thank you Yapi :)

Yapi is the perfect way to get our new patient information electronically. The patient reminders are great, they save us a lot of time with calls and no shows. Being able to text our patients has proved to be valuable.

Can't think of any cons with Yapi. We have had great service and it helps us every day.