About Userflow

The fastest way to fast user onboarding

Userflow is a user friendly low/no-code builder for onboarding guides and in-app surveys on the market.

It allows you to onboard your users better to ensure conversion, adoption and retention.


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5 Reviews of Userflow

Average User Ratings

Overall

5 / 5 stars

Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

Ratings Snapshot

5 stars

(2)

2

4 stars

(0)

0

3 stars

(0)

0

2 stars

(0)

0

1 stars

(0)

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Likelihood to Recommend

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Showing 1 - 5 of 5 results

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April 2021

Quentin from WeWeb.io

Verified Reviewer

Company Size: 2-10 employees

Industry: Internet

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2021

Finally, a user onboarding SaaS that don't suck

We completely revamped our user onboarding with Userflow, treating as if it was part of our product by even merging it with some buttons/links in our app. We'll also definitely use it for NPS surveys. Highly recommend this tool.

Pros

The product is extremely powerful. It's the only one I've found that can handle complex UIs so smoothly. Their in-house CSS selectors technology is exactly what you need to not push IDs everywhere in your app.

Cons

The Segment integration is not native. Except that, it's perfect.

Reasons for Choosing Userflow

None of them were really powerful for complex UIs. And Intercom was so expensive for really low sets of features.

Reasons for Switching to Userflow

Appcues was bugged, slow, pricey and awful on complex UIs.

April 2021

Alvaro from MeetingPackage

Verified Reviewer

Company Size: 11-50 employees

Industry: Hospitality

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2021

Easy to set up, Useful, Great Functionality

Pros

The set-up is easy and does things that other onboarding tools do not do. In our case the main issue that it solved is how to deal with guides on dynamic URL

Cons

Not really miss anything, but maybe integration with CRM software would be a useful thing

Reasons for Switching to Userflow

Dynamic URLs were not supported

May 2021

David from Operandio

Company Size: 2-10 employees

Industry: Information Technology and Services

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2021

Easy to use but powerful onboarding software

Very happy customer, will continue to use the product as we grow and would definitely recommend it to others.

Pros

The software is FAR more advance than anything else I have tried. The best part is, it's very user friendly to setup complex user flows. If you need help, the customer support is also fantastic. Compared to Intercom's product tour feature, this absolutely blows it away.

Cons

The software I would not say is cheap, especially for a bootstrapped company - but there is nothing out there that is cheaper. However, user onboarding is absolutely vital to any software company and there is nothing that is more powerful or as cheap as Userflow.

Reasons for Choosing Userflow

Best features, best price.

Reasons for Switching to Userflow

Intercom is expensive and the Product Tour product is terrible and lacking many features, especially when compared to Userflow!

March 2021

Mike from FleetPal LLC

Company Size: 11-50 employees

Industry: Computer Software

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2021

Userflow made onboarding very easy.

It is a great tool at a great price. The customer service is great.

Pros

The software is straightforward to use and very flexible.

Cons

I haven't encountered any problems with it.

March 2021

Nick from Fangage

Company Size: 11-50 employees

Industry: Internet

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2021

Very pleasant tool

Pros

Perfect and fast support and really intuitive interface.

Cons

It can be a lot of money for starting companies, but it's worth the money if you see what it brings your clients!