All UPshow Reviews
1-25 of 165 Reviews
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Tess
Verified reviewer
Hospitality, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed July 2018
We love UPshow and it's a lot of fun for us and our guests.
We run quite a bit of promotional events in our facility. This allows us to promote our events on a continuous loop to our active customers.
PROSThis software is so easy to use and pretty intuitive. I love being able to share our own highlights while making it interactive for the customer.
CONSIt would be great to have editing within UPshow for our spotlights. One less step I have to take to make our graphics the right size the better. I would also love to be able to customize the order and frequency of things more as well. While I love having some options now, I would love to have more options.
Vendor Response
Tess, thank you so much for the review, your feedback is much appreciated. Strike City is an amazing venue and the ideal UPshow partner, I visited when I was in Charlotte 2 years ago. Your concept for editing functionality to be added to the Spotlight creator is a great one and I've already shared it with our product team. Thank you again!
Replied July 2018
Holly
Music, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2023
UPshow has been such a great addition to our music school!
UPshow has been such a great addition to our music school. We have a TV in the lobby that plays a constant loop of videos, tutorials, marketing material, etc. Then we have an additional TV in our Student Lounge that has UPshow on it that also plays SoR performance videos, informational videos for our students and more! One of my favorite UPshow features is the social media connection where we'll see a picture we just recently posted up on one of the TVs. We're so thankful to have UPshow and one platform that can do everything we wanted our TVs to be able to do. Our students, staff and families all love the TVs and we love UPshow!
CONSNothing really negative to say! Sometimes the device needs restarting to work but other than that, we love it!
Vendor Response
Thanks for the 10/10 review Holly. We love partnering with you!
Replied October 2023
WILLIAM
Used daily for less than 2 years
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
3
Reviewed October 2017
Upshow is about money they are not about the customer. Buyer beware- cancellation is difficult theya
it is productive and helps a great deal with social media marketing- it gets you the impressions for sure
CONSthey are sneaky, won't cancel your account even after the term is up- asked them to cancel a snap filter they did not just keep on billing us.
Vendor Response
Thank you for your feedback, we're glad to hear that UPshow has made a meaningful impact on your social media marketing. The communication issues you stated regarding a cancellation request are not the UPshow way, and I'm glad that we promptly took care of you. Most of all, we're excited that you decided to stay on board and are a top performing customer!
Replied January 2018
Jordan
Restaurants, 501-1,000 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2023
UPshow Review
The benefits of having UPshow is that it allows for easy communication. We are able to put announcements on UPshow that everyone will see instead of relying on word of mouth to get information out. It has helped retain employees because it makes them feel engaged/informed because they can learn about their store family especially alternate shifts/other day parts. They enjoy being able to see their birthday/service anniversaries. It is very user friendly.
PROSIt allows stores to have competitions with each other, it is nice to see their progress in real time at all of our different locations, it makes the employees want to work harder. Also, it is good for employee engagement, allowing them to give shoutouts to fellow employees and creating employee bios, so their coworkers can get to know them. Finally, the customer service is amazing!
CONSWhen we click to preview what is showing at one of our locations, it takes awhile to go through all the slides, it would be nice if we could just arrow/skip through the slides quickly.
Vendor Response
Hi Jordan, thanks for your detailed review. We're so glad to hear UPshow is having such an impact on your employees!
Replied October 2023
Blanca
Hospitality, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2023
Top notch experience and team
UPshow makes our day-to-day easier by providing a great ice breaker between guests and staff. Our guests will see something on the UPshow screens and inquire about upcoming events or other content.
PROSMy favorite feature is the Promotion Manager - I always have an event to promote and keep people in the know!
CONSI don't dislike anything. If I would make a suggestion I'd add giving the main admin access to add and control user access level so I don't have to always bother the upshow team with management changes.
Vendor Response
Thank you for the 10/10 review - we really appreciate your feedback, Blanca.
Replied October 2023
Hunter
Health, Wellness and Fitness, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2023
FYZICAL Ft-Ben UPshow review
We love Upshow, its something for the patients to look at while in the waiting room, as well as when they are in the gym working out.
PROSIt is very easy to navigate and put up services we would like to promote. Also being able to pass on news and not just services helps keep the customers engaged.
CONSWe are in eastern standard time, but our weather station continues to show central time. Even though its saying the weather in Indianapolis. Just a little confusing for that part.
Vendor Response
Thanks for the positive feedback Hunter. We are so happy to hear UPshow helps to keep your customers engaged in your FYZICAL location! Please reach out to support@upshow.tv about your weather station, we will try get that resolved ASAP!
Replied October 2023
Daniel
Medical Practice, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2023
UPshow and use in our FYZICAL location
All the staff involved from implementation to changes to add ons have been very accommodative and supportive of our facility. No negative issues at all
PROSI really like the ease of use and placing ads, services and channels in the program
CONSI really feel the UPshow product meets all our needs and dont see any need to ad services to the program.
Vendor Response
We really appreciate the feedback, Daniel! It's great to hear that the UPshow platform is working so well for your FYZICAL location. Thank you for the 10/10 review.
Replied October 2023
Marissa
Health, Wellness and Fitness, 51-200 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed September 2023
UPshow Is Great for Marketing
Overall, I've really enjoyed working with UPshow and getting pertinent information out to our gym members.
PROSIt's pretty user friendly and I like being able to showcase various events and information about the club in various locations. This helps me to know that we're getting in front of everyone we can that comes into the gym.
CONSThere are certain features that I'm not 100% comfortable using in the dashboard and when I've reached out to customer support in the past, it hasn't always been helpful. The directions I was given were very vague or the communication was very lack-luster.
Vendor Response
Hi Marissa, thank you for your feedback. If you'd like to reach out to support@upshow.tv, the CS team would be happy to try and further improve your experience with our new training assets!
Replied October 2023
Aliza
Medical Practice, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2023
Smile Doctors Area Marketing
The customer service is amazing. [sensitive content hidden] and team are always there for training and guidance for both myself and my teams.
PROSThe ease of use, content creation and customization
CONSJust wish more of my teams had TVs they could put Upshow on!
Vendor Response
Hello Aliza. Thank you for your 10/10 review - we really value your feedback!
Replied January 2024
Dominic
Building Materials, 501-1,000 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2023
Satisfied Customer
Upshow has been a solid addition to our retail stores. It captures engagement and provides a common point of discussion between our customers and our sales associates.
PROSThe ability to program multiple displays across the country from one central point.
CONSWish the content featured more audio - important for the sports programming.
Vendor Response
Thank you for your review Dominic. We are glad to here that UPshow has been a great addition to your retail stores!
Replied January 2024
Kate
Automotive, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2022
Amazing Digital Media Company to Work With!
Over the last few years, we have experienced no issues with UPshow. Our [SENSITIVE CONTENT], is incredible. She always makes a point to check-in with us regularly, offers her support in updating any old media on our library and is always easy to reach. Our experience with UPshow has been nothing short of awesome.
PROSWhat we like most about this software is the ease of use. Once getting started with UPshow, we had all of our digital media/signage up within minutes. It is easy to use, the scheduling is so convenient for promotions with a timeline, nothing but good things to say about this software.
CONSThe only thing I have found that could make this software better would be to have an audio integration. For example, we have to use a separate software to play music, playlists, etc. throughout the dealership. It would really take UPshow to the next level if there was an audio box also that could create music playlists, schedule commercials, etc. that sync up with the digital media.
David
Hospitality, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed June 2019
Overall, good way to create engagement with guests
Overall, we’ve enjoyed the platform and it has been a good value add to our guest experience and marketing strategy.
PROSSoftware is easy to use and we like that it interacts easily with social media pages of our guests. It is easy to customize and access control panel to make adjustments and support staff seems to be readily available to help us grow and maximize the platform.
CONSHasn’t created as much engagement with guests as we had hoped. Most social media post and interactions are through our business instagram. It is visually appealing and I do believe our guests enjoy seeing content, they just don’t engage in posting content as much.
Reason for choosing UPshow
UPshow was the only platform we looked at that allowed us to pull directly from guests’ social media pages.
Vendor Response
Thanks David for your feedback, I'm glad that UPshow has become a key part of both your guest experience and marketing strategy. I'll share your comments with our Customer Success and Product teams to kickstart a brainstorm around increased engagement.
Replied June 2019
Mark
Food & Beverages, 501-1,000 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed June 2019
Up show increases your guest experience and sells your product
The social media expect with UP Show has been very rewarding while I did not see it at first. Our guest will put a picture up and sit eat and drink till it comes up on the screen, in our case every 3 slides.
PROSThe best feature with up show unlike 3 others that we have tried is that the platform is stable and does not fade out or needs to be rebooted every couple of days. Adding new slides to up show is easy and anyone can do it.
CONSWe would like to see more shells, rather then go to another service
Reason for choosing UPshow
We choose UP Show because it combined the best of all the other company's in one
Reasons for switching to UPshow
We have tried 3 different platforms they had some of the same features some more expensive some less how ever the over all experience with Up Show is superior to them which why we changed over to UP Show
Vendor Response
Thanks Mark for your review and feedback. Stability is crucial and we pride ourselves in UPshow's up-time and measures in place to ensure a seamless experience for your customers.
Replied June 2019
Steven
Hospitality, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2020
engaging with guests
My experience with Upshow has been great. I find it a great option for my television use.
PROSgiving the guests a opportunity to share their photos and do the advertising for me . The software is super easy to use. I use it everyday to change graphics and messages for the day and to look what my guests have added.
CONSLoading images to the web site is not that easy. Not all my graphics for my store come in the sizes that the web site offers.
Reason for choosing UPshow
Having a random show over advertisement felt like a wasted opportunity
Vendor Response
Steven, thanks so much for the review!
Replied January 2020
Tracy
Health, Wellness and Fitness, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2022
Great in Studio signage
Overall it is a great and helpful product!
PROSLove that we can update based upon studio events!
CONSSometimes it is difficult to upload videos.
Megan
Entertainment, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2019
Customer Engagement
Amazing!
PROSWhat I love about UPshow is how it passively (yet awesomely) brings user generated content to our facility. We truly don't have do anything extra to get our guests engaged with UPshow, they do so from just seeing the TV's. User generated content has allowed us to see our facility from the angle the guest experiences it. Truthfully, out guests sometimes take better photos than we do!
CONSI wish that you could prioritize the content (tiles) that you upload on the business end and adjust how frequently they're displayed. Customer service was able to help us with some work arounds, I just wish it was a little smoother.
Vendor Response
Thanks Megan for the review. "Passively (yet awesomely)" is the best thing I've heard all day! I'll share your feedback on content prioritization with the product team today.
Replied July 2019
Jason
Health, Wellness and Fitness, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed August 2022
UpShow is a valuable tool!
I am most impressed with the user-friendly format of the software. UpShow allows us to connect with our members on a more personable level by them being able to see themselves on the screen. I would recommend UpShow to anyone that would listen!
CONSThe replacement hardware for older devices was a little expensive but it is worth the investment in the long run.
Gabriel
Food & Beverages, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2019
Overall Great Asset For Our Business
Our Commercials are not televised in this area so the fact that I can pull these videos from YouTube and show them in store has been great for our business
PROSI really enjoy how customer friendly Upshow T.V. and how it helps connect our relationship with our customers. One of my favorite features is that I can upload videos from YouTube.
CONSHonestly do have to much to say that I don't like about Upshow. One thing I would hope to see change is the when a customer does a check-in through Facebook or shares there experience with us on Facebook I could be viewed on UPshow the way the shares with Instagram and twitter are.
Vendor Response
Thanks Gabriel for the detailed review! I'm glad it has become a key part of your marketing and customer engagement!
Replied July 2019
Liz
Food & Beverages, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2019
Upshow
Very happy with Upshow! It is very user friendly and easy for our staff to turn on everyday.
PROSUpshow has been a huge asset to our business. One of my favorite features is the "Spotlight" feature where we can advertise our events/specials.
CONSI wish that it would take all images - sometimes the images are not compatible.
Vendor Response
Thanks Liz for the review! I'm glad UPshow has become a core marketing tool for you and that Spotlights are effective for promotions. Never hesitate to reach out to your Customer Success Manager if you have ideas on how the platform could be even more effective for you.
Replied July 2019
Michael
Sports, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed December 2019
Great Product
great costumer service, easy to use
PROSUpshow is easy to use, templates are easy to use and uploading your own pictures as well.
CONSThat you can't change color or size of font when designing your own slides.
Vendor Response
Thanks Michael for the review! We've got a great update coming soon that you'll love that solves for your color/size/font comment!
Replied December 2019
Beth
Entertainment, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed June 2019
Great Idea for Generating UGC
Great customer support and rarely any issues.
PROSThe ease of use and how self sufficient it is.
CONSConnecting to our WiFi proved to be a challenge
Vendor Response
Thanks Beth for the review! We've enjoyed having Bobby McKey's as a customer for so long and seeing the fun content stream through from your customers.
Replied June 2019
Adina
Food & Beverages, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2020
Great Idea, Implementation, and Customer Service
It was great, unfortunately, as a very small business, it no longer fit within our budget, but never regretted a second of it. It was attractive, easy to use and fit our bar perfectly.
PROSIt was easy to use, very attractive and fit our business perfectly
CONSThe hashtag wouldn't always let photos onto the screen so some customers were upset that they didn't see their photos more immediately after posting with out hashtag
Joseph
Health, Wellness and Fitness, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2019
Amazing Results!
As a martial arts school owner, I am always looking for things to boost student retention and Upshow definitely helps with that. Our students gst so excited to see their pictures up on our TV's. Thanks Upshow and keep up the good work.
PROSHow quickly your pictures go up on the TV's.
CONSNone. I love this software. It gives us everything we need.
Vendor Response
Thanks Joseph for the review, I'm glad the students enjoy the UPshow experience!
Replied June 2019
Steve
Food & Beverages, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2022
UPshow
The ease of starting up a new product. From ordering to installing, the process was great. Customer support is always ready to assist in a timely manner.
CONSSome content in UPshow did not make it through school district firewall. Didn't know this until after scheduling content.
Benjamin
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2018
It's been a HIT with our department!
The auto updating that pulls from the pre-programmed Instagram and twitter feeds is great! It basically manages itself.
CONSThe admin portal would operate easier it the content had checklist for each item that would allow you to select multiple items at once for deletion. It would also be a great idea to have a "Blast" feature that would allow you to interrupt the broadcast and send an urgent message.
Vendor Response
Thanks Benjamin for your review and feedback! The "blast" feature is a great idea and I'll share it with our Product team.
Replied March 2018