MyB2B
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Most Helpful Reviews for MyB2B
1 - 5 of 53 Reviews
Anonymous
11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2018
Great customer service!
Team is very efficient at answering my questions.
CONSI guess the actual website is a little outdated. But still works great!
Esther
Wholesale, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed March 2017
Two Thumbs Up-Customer Service
After being told by another representative there was no solution to our issue and even looking for another EDI provider that would fulfill our needs for an important trade partner, the representative reached out to me and presented several options that he thought would resolve our issue. He was pleasant, patient and really listened to my concerns and frustrations. He offered several options until finally, we were satisfied. We were on the phone for little over an hour and it was well worth every minute. The end result I have to say, turned out to be better than expected.
PROSVery user-friendly and helpful training guides.
CONSUnexpected changes to the template, it catches us by surprise at times. When we're so used to doing things a certain way, and then one day going into the portal and something looks different.
Megan
Used weekly for less than 12 months
OVERALL RATING:
3
EASE OF USE
2
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed April 2018
Great customer service
Love the customer service - response time is usually under 2 hours for me which I find extremely helpful. I am new to EDI so I appreciate having the help.
CONSThe system seems a little outdated and not completely user friendly. You really need to understand what you're doing to be able to utilize this EDI effectively. Would take more training
Dawn
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed February 2018
Easy set up and good problem resolution.
We have not had any issues with the setup or product since sign up. We had a billing issue which was cleared up and made right by the company. A company cannot only be judged on product alone. People and the decisions a company makes for its customers is equally as important. One of two decisions could have been made by CW with our issue. They chose their customer and to do the right thing. I hope that this speaks volumes to new potential customers as it certainly ensured us as a continued CW customer and advocate.
CONSResponse time was not speedy (due to the type of issue where this may not be the case in other situations) but the issue was ultimately resolved.
Janel
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2018
I loved using Covalent's EDI Solution
our biggest customer doesn't support us using it anymore, so we had to transition with them.
PROSThe links to get to the EDI portal were always quick and specifically posted in each email that contained information. The whole system is user friendly and it is easy to search and find any PO or invoice. Customer Service was always top-notch if I needed to make a phone call! The invoicing process was always on time and easy to understand the charges, which are VERY reasonable!!