LogicalDOC
About LogicalDOC
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Most Helpful Reviews for LogicalDOC
1 - 5 of 91 Reviews
John
Information Technology and Services, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
3
FUNCTIONALITY
5
Reviewed June 2022
LogicalDOC in Greece
The integration and the expansion with scripting (velocity) was one of the most important features, as system integrators we see then "unlimited" possibilities that we have with automation module.
CONSOne of the features that we miss related to the other DMS systems is the fact that logicaldoc can not have multiple documents (files) per metadata record of course there is the link functionality but still needs expansion , for example to create links from the document it self and not with copy , paste as link.
Reasons for switching to LogicalDOC
There was no support
Resa
Information Services, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2023
Manage and Automate Document Workflows with LogicalDOC
Overall, we had a good experience with LogicalDOC. It is a powerful document management system that provides all the features we need to store, manage and share documents. The search and sorting functions are great, and the document versioning feature is a real plus. The lack of customization options is the only drawback we found.
PROSLogicalDOC is a powerful document management system that has been a great help to our team. We have been using it for a while now and have found it to be intuitive to use, with an easy to navigate UI and a host of features that make it easy to store, manage and share documents. The search and sorting functions are very useful and it makes it easy to find the documents we need. The document versioning feature is also great for tracking changes over time.
CONSOne downside of LogicalDOC is the lack of customization options. Often we find that the default settings do not quite fit our needs and there is no easy way to change them.
Baasandorj
Mining & Metals, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
2
EASE OF USE
2
VALUE FOR MONEY
2
CUSTOMER SUPPORT
1
FUNCTIONALITY
2
Reviewed June 2022
Not really satisfied with the customer support level
Have not been able to fully utilize the system. Not really satisfied with the customer support.
PROSElectronic archive with meta-data registry
CONSCustomer support is almost close to none. For deploying updates, we were required by the support team to pay a specific support fee. For a user that has a valid subscription, this is a bit outrageous.
Vendor Response
Hi Baasandor, sorry for your experience but the support service extents are quite clear and well described here: https://www.logicaldoc.us/en-us/software-maintenance-terms-and-conditions Basically, the support service can be engaged for error correction only. Update packages are available for free of course and automatically installed. Assistance to apply them and fine tune your system after each update to ensure everything is working properly is offered as professional service.
Replied June 2022
Armando
Verified reviewer
Computer Software, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
4
Reviewed December 2021
Scalable and highly collaborative DMS solution.
With Logical DOC I was able to share documents with my co-workers, document modifications, annotate references, verify versioning, and ensure company regulatory compliance safely and perpetually.
PROSLogical DOC brings together the essential functionalities to comply with the regulations required by ISOs and ensure efficient document management. Collaboration, management, security and integration. The graphical interface allows to quickly intuit the tools and take advantage of the integrations between them.
CONSAssembling and maintaining the different technologies integrated into the solutions can be a problem. It is based on 3rd party solutions that require, in some cases to validate the operation with updates
Carl
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed May 2018
Enterprise Document System at an Affordable Cost
This is a very strong Enterprise document management solution that you can get at an affordable cost. The GUI is very easy to use and understand, the integration with Outlook and other Office products makes using the system quick and easy. From an IT standpoint, it uses minimal resources and has a small foot print.
CONSI least like that the support team is based in Italy, it makes working out issues some what challenging however - the hours that they are available they are quick to respond and very knowledgeable.