All Ecwid Reviews
1-25 of 572 Reviews
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Brienne
1 employee
Used unspecified
OVERALL RATING:
2
Reviewed February 2024
Ecwid Review: Would not recommend for customer support
Santiago
Verified reviewer
Marketing and Advertising, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2019
Simple, useful and powerful, the best for E-commerce.
One of the things that constantly worried us was the integration with our header site, with Ecwid we have successfully and in record time, integrate without difficulty or additional payments what our store needed. Besides, we get a complete platform to enhance our products to other business niches, participating in social networks with the full support they put at their disposal. Another solution, is that similar platforms like Shopify, offer you a service but you make constant payments of everything you use, if something comes out you should also pay for it, it's one of the things that makes us bet on Ecwid, because it does not have small letters, It is direct to what you need without tricks or additional payments outside the agreed upon. Thus, we have saved money that we end up investing in other needs of the company, or for the purchase of other exclusive products.
PROSOne of the things that I like most, is the simplicity that they offer to all their clients, it is one of those platforms that allow you to venture into e-commerce, without the worry of going through long training processes, it is as simple as register and start uploading all the products you have available to the platform. It is a platform that does not abandon you in the sales process, on the contrary, it puts at your disposal all the available channels so you can increase your sales. Another thing that I like, is to be able to reach new niche markets with integrated tools, you can create stores on Facebook and Instagram without difficulty, always with the Ecwid platform. Also, I liked how easy it is to integrate with WordPress, just install a plugin within the panel and voila, you can immediately publish your products.
CONSI have been using Shopify for years, and I can say with responsibility, that Ecwid is the rival that in a short time will give a surprise to the world of E-commerce, I have no negative aspects to identify so far, on the contrary, it is simpler and more intuitive than its Shopify, a platform that causes a lot of headaches for many reasons.
Ricky
Apparel & Fashion, 2-10 employees
Used less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
5
Reviewed January 2020
Perfect E-commerce Solution For Those On A Budget
Overall my experience with Ecwid has been a favorable one. The software has allowed me to integrate the platform into Wordpress themes and social media pages, giving me a well rounded solution for my e-commerce needs.
PROSWhat I liked most about this software is that it’s perfect for those wanting to setup an online shop but are limited with their budget or currently don’t have the necessary funds to support a month to month plan offered by many other e-commerce solutions.
CONSWhat I liked least about this software is the lack of video tutorials and training available to consumers as compared to other major e-commerce platforms.
Reason for choosing Ecwid
I chose Ecwid over these other alternative products simply because of its free pricing schedule and the fact that along with being free it also offered many of the same features as its competitors.
alexander
Information Technology and Services, 1 employee
Used daily for more than 2 years
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed July 2022
Login by password not available anymore
They decided to just turn off the login by password causing the most important features on my webshop to stop working, 2000 customers are not able to login anymore. Thank you very much!
PROSI used ecwid for over 6 years and it worked fine until they turned of the login by password
CONSThey decided to just turn off the login by password causing the most important features on my webshop to stop working, 2000 customers are not able to login anymore. Thank you very much!
Reasons for switching to Ecwid
They decided to just turn off the login by password causing the most important features on my webshop to stop working, 2000 customers are not able to login anymore. Thank you very much!
Gentian
Education Management, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2023
Affordable and handy
Ecwid "tour de force" stays in its ability to be easy-to-manage software, while being at an affordable price.
PROSEcwid is a handy and very easy-to-manage software. It gives you the ability to switch easily from a CRM inventory to a more design-specific function. It's affordable and a must for most e-commerce stores.
CONSWhat I didn't like about Ecwid is its exclusive Paying Card management by Stripe, which, by the way, is not available in most countries. That's need to be improved.
Francois
Biotechnology, 201-500 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2022
Best eCommerce solution
The features it offers are exceptional, their support is fantastic and overall the best solution out there!
PROSExtremely easy to set up your ecommerce site, user friendly and feature rich! After investigating several other solutions, ecwid is by FAR the best of the best!!
CONSAbsolutely nothing! Compared to other product, I have absolutely nothing that I would say is a con for using this software!
Reason for choosing Ecwid
Best looking, best features, best support and best price.
Zaheeda Duduzile
Verified reviewer
Apparel & Fashion, 1 employee
Used daily for less than 6 months
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
3
FUNCTIONALITY
1
Reviewed January 2024
Everything is MANUAL INPUT, they don't have basics
Support is the only positive thing, they write the code you need for you. But it's unfortunate that simple things need code to begin with
CONSI'm still not understanding why images are not responsive, can't choose different images for Desktop vs Mobile, Can't change the appearance of Size Buttons etc, Can't choose to show featured items as a Carousel only grid or full image. You have to CODE all of these simple things. The things I ask about are things that Shopify already has on their CHEAPEST subscription. I wanted to use Ecwid because it's cheaper, but really it's not. To match the cheapest Shopify I have to take Ecwid's most Expensive plan - and still it doesn't come near what Basic Shopify offers. I tried using Ecwid in 2021 and everything was manual - it's THREE YEARS later and nothing has changed everything is still MANUAL.
Reasons for switching to Ecwid
I'm going back! I thought Ecwid was more cost effective, but it's just inconvenient - nothing more.
Markus
Design, 1 employee
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed September 2020
Good for starters
Easy to use shop software, also the implementation on the website is done in no time. Overall a good software.
PROSThere is a free plan up to 10 products. Compared to others you do not have to spent a lot of money if you only start with some products to test the market.
CONSA 360° product player is on their market platform only available for a super expensive price (USD 100 per month)...
Reason for choosing Ecwid
Because they have a free plan up to 10 products. This is great for starters with only a hand full of products until you see that you are able to sell.
Dagmar
Research, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
5
Reviewed December 2020
Easy to use
Easy to use, I was able to connect to a South African Payment Gateway, one of the biggest challenges if selecting a shopping cart software. Quick to add to our website, easy to add new products, add discount codes. the only challenge my clients have is to find the button where to add the discount code.
CONSThe only challenges my clients have is to find the button where to add the discount code.
Reasons for switching to Ecwid
I think I was not able to use a South African payment gateway
Ron'Jent
Apparel & Fashion, 1 employee
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2021
Best Choice for Me
I am enjoying this program and hope that my business grows to afford more services
PROSSet up was easy, design was easy, EASY!!
CONSMore free content or more content per level for first tier of payment.
Reason for choosing Ecwid
Free account regardless. Easy development, easy execution. Less fees.
Jill
Apparel & Fashion, 1 employee
Used monthly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
5
Reviewed January 2020
Awesome Software - easy to use
I found the software easy to set up and add to my Wordpress site
CONSNo complaints about the software. I am about to do a complete overhaul of my shopping cart. I will continue to use the software.
Reason for choosing Ecwid
It was recommended and the pricing structure seemed right for me.
Paul
Retail, 1 employee
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed November 2017
Ecwid and their blog posts have provided the platform and training to be effective and competent.
The Ecwid platform is easy to use on the day-to-day business end of things. It is also quite adaptable to custom tweaks, most of them being for free, but some major tweaks can be made through their development team. I am continuing to use Ecwid, and hope to be using it for some time into the future.
PROSThe Ecwid online store gives me the ability to sell my product to both the USA market and also to the global market. Custom development helped me set up tracking the amount in my limited USA inventory as well as sell from the relatively unlimited inventory drop shipped from New Zealand. Ecwid helped set up a subdomain of my own domain name to point to their Starter Site. The Starter Site is currently hosted on Amazon's servers while my website is hosted on another server. ~~~~ Ecwid's blogs have guided me systematically through both the steps necessary to utilize fully their store platform, but also the particulars of running a small online business. (payment setup, LLC's, Instagram photo Apps, Google Shopping, Google AdWords, how to find legal advice and tax advice, to name a few)
CONSI can only find one bugaboo with the software platform: Since my shipping comes from two sources, I do not use an Ecwid sponsored shipping App but the USPS Click-'N-Ship website itself to generate labels. The tracking numbers copy/pasted into Ecwid for the USPS shipments have not yet been clickable to the USPS.com website for the customers to see the progress of their orders. Of course, the NZ orders come by First Class mail, so they naturally do not have tracking but only dispatch dates which I also copy/paste to customers. ~~~~ Not sure if it is because I am fully up and running the online business with the Ecwid Store, or there has been an actual drop in the amount of work on the part of Ecwid to provide me with helps, tips and business advice through their blog posts. But I have noticed a marked decline in the once plethora of insightful help the Ecwid blogs had been providing me. ~~~~ All in all, I am quite happy with what Ecwid provides in both the store software platform and with their blogs in the help in getting me up and running.
Angel
Information Technology and Services, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2022
An integrated and secure system to enable everyone to trade online with ease
Ecwid has simplified all stages of publishing products, receiving orders and payments with ease and efficiency, and has enabled us to continue adding new products as well as smoothly modifying designs, images and accompanying information. Indeed, Ecwid and through its amazing capabilities enabled us to own an outstanding online store and helped us expand our customer base and increase sales as well.
PROSI really appreciate how simple Ecwid is and how quickly you learn the right way to use it effectively. Ecwid enables us to create an integrated online store, and also provides a large number of suggestions and templates to enable the user to design his store in the appropriate manner, so that he can add images, information, contact data, product prices and payment methods, in addition to the facilities it provides to store customers during their purchases. . Indeed, with Ecwid and at the appropriate prices for the services it provides, users can develop their online stores without the need to use programming consultants or help applications, as the support provided by Ecwid will help to overcome any problem that users may face at all stages.
CONSI haven't experienced any distasteful things regarding its great potential to help set up online stores with minimal costs. But when we need to integrate it with one of the marketing platforms, we find it difficult and we need to complete this process for auxiliary applications, which becomes costly. I want improvements in this area so that we can market our store properly and at a low cost.
Shakthivijayan
Medical Devices, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2020
A very good E-commerce platform
I am able to get all my orders on one platform. I can track my customers later.
PROSEasy to use. The free store option is possible for life long if you have got less than ten products. This free feature nobody offers. Customer service is very good. We can customize the software with a price though. There are additional apps to help us with a few things. I am satisfied with the software even though it's not 100% perfect. That's only because of the nature of business changes for every company.
CONSThere are a few. But still, the software is usable and good. Sometimes the software loads slowly in mobile phones and I feel it's a and network issue. Once I update a paid order, this would not show when and what time the update was made. SImilarly for any updated crucial step, this software would not show. The change inside the order, for example, adding a product or deleting a product won't automatically calculate the taxes. We have to manually redo the calculation for all the products in the order. Customizations are not very cheap and very few free apps to integrate. Overall the cost may increase if you need a lot of additional apps. For example, an e-commerce website will definitely need to ship in most cases. So creating a shipping label should be an integral part of any e-commerce website. I am not sure only Ecwid does not have it or no websites have it. But an e-commerce website should have it. I feel it now after using a website.
Reason for choosing Ecwid
ecwid.com offered a free store option.
Mohamed
Education Management, 1,001-5,000 employees
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2023
Beginner based Platform to start Selling online effortlessly
Ecwid is the easiest way to start selling online at ease thanks to its built in features, affordable plans with almost no additional fees, transparent policies and more importantly, a rich dashboard to manage your store, from setting prices to product description, and from inventory management to SEO customerization. Ecwid should be the first platform to land on to explore how simple online selling is thanks to the variety of integrations and constant support.
PROSThrough on a free trail plan; Ecwid provides all that beginners need to sell online easily; it user-friendly dashboard that allows you use built-for-you templates to descibe products, set prices, shipping methods and even ways to market your products. Ecwid comes with affordable plans, less fees and mainly many gateways for payment processing. Even if you are still unsure of selling online, Ecwid thought of connections and integrations to many third party apps and platforms, which allow dropshipping, an opportunity to start the journey.
CONSEcwid is not ideal for large businesses as it is less popular than many other platforms in this industry, namely Wix; it is less common if not inexistent in many countries, and of course, their currencies.
Reasons for switching to Ecwid
Exploring new features!
Josh
Verified reviewer
Religious Institutions, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2018
A great, low-cost, feature rich option to sell your products
This gave us the option to sell our products online and in person while keeping track of inventory and putting on a great looking design and appearance.
PROSWe used Ecwid as a plug in to our website to sell our handmade board games. It was easy to set up through the app store on wix and integrated directly into our website. It also worked directly with our phone and square hardware to be able to create a POS system when we when to trade shows to be able to accept peoples credit cards quickly while emailing them a receipt. The online store had many design and display options, the ability to put certain things on sale, the highlight items you want to move, and to separating things into different categories. It also keeps great track of your inventory. It really was a one stop solution to selling our product online.
CONSThere was a slight issue when we first started using it for an in person Point of sales system with Square as it would either record our purchases twice with no great way to correct that or it would only show the sale on the square app and not Ecwid so it wouldn't remove the item from our inventory. We eventually got it worked out though through their customer care and all was good.
Alli
Arts and Crafts, 1 employee
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2016
Fun, Functional, and best of all- painless!
I love Ecwid. First storefront I've ever used, and as somebody who personally despises trusting 3rd party with my merch- I get the hands on experience I require with a wonderful site that keeps track of my orders, is easy to update, and makes selling online more fun than I imagined it could be. You can't argue with the low (and size optional) one time monthly payments either- super affordable and incredibly fair for the tools you're given here. Thank you so much! -Alli White
PROSThe pull down menus to set an orders status is super helpful and I love that customers get the updates into their inboxes to know I'm working on their stuff! The storefront was easy to integrate onto my website and is clean cut and easy to browse. The image loading process is painless as well and I like the ability to create an album of images, as well as for massive, multiple loads of merch, you can directly copy one listing and alter it slightly- SO HELPFUL and saves me so much time!
CONSThe international shipping, while abundantly bursting with options- can almost be too overwhelming at times.
Susan
Legal Services, 1 employee
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
4
Reviewed October 2016
Highly Recommend Using Ecwid as a Tool to Increase Sales
We use Ecwid for our document services business. Currently, we utilize Ecwid's Store on our website and Facebook. Ecwid has helped increase our revenue by ensuring an efficient purchase experience for our customers. What is great about Ecwid is that they offer a FREE version which allows up to 2 categories and 10 products to allow your business to grow. Design is limited in FREE version. We like the SKU and description categories that help us determine our target markets. Other bonus features include setting up the automated customer notifications and various payment options which include credit cards, checks, Paypal, e-check, and several other payment options. Once you have built your customer base, you can expand to add more products and increase your sales with Ecwid's Premium version. The Premium version is packed with added benefits of automated tax at check out and adding of E-Markeplaces. While the design features are somewhat limited, the overall benefits outweigh any possible pitfalls. We highly recommend using Ecwid as a Tool to Increase Sales.
PROSEasy to use. Great on social media and e-Marketplace.
CONSDesign options.
Bahaa
Consumer Goods, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2018
Ecwid Understand small businesses needs
It is great experince , I like it , and I am sure that if i am starting a new store as I planned , it will be only with Ecwid
PROSthe software meets most of the needs to establish and run an e-commerce business, I can't say it is "The Perfect software " because there isn't any". I like the simplicity of building the store, connect with third-party provider in the area of payment, shipping, etc. Also I very much appreciate the customer service proffissinalism in handling the customers issues .
CONS1- store design and layout 2- the entry of product takes a long time, especially if one deal with hundreds of products, you have to move from page to another 3- it will be nice and very much help if some of the priced add-ins added to the software as a basic element of the software 4- the language used in the FAQ and assistant is not some time clear enpugh
Obasi
Health, Wellness and Fitness, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2021
Best Cart System Comparatively
I am a graphic designer, direct response marketer, and investor for the last 25 years. I have used a. lot of systems and it seems that with most others I get to a place where I need something that they don't offer, so I'm forced to find another. I have been with ecwid for several years now and the support is excellent, very solution-oriented and knoweledgeable. They integrate with most systems and online platforms! I can't say enough good things about them. (I know this sounds like this review may have been paid for, but I am a real customer that uses this system every day!) They are just that good!!!!
PROSOne of the things I like most is that they give you the HTML to embed buttons buy now buttons on your website which makes it super easy for someone to start selling online.
CONSI have not encountered anything about the software that I don't like.
Reason for choosing Ecwid
Helpful support chat. Answered all my questions clearly.
Mr.
Used free trial
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2016
Makes shopping cart placement on any site easy
I own a small on line store which is attached to my website on the internet I am not a website guru but can do a little design using a common web program Getting a website is the first step then you have to get a merchant bank account so people can buy things from your site and you need a service to transfer the money from their credit cards to your bank account + you have to have away for the people to put what they want to buy in a shopping cart and have a way for them to check out. It is all very confusing and for a lot of people overwhelming. With Ecwid if you have less the 10 items their service is free and there4 is enough included to open a pretty neat little store and they will handle almost any type of payment including Bank wire, any credit card, paypal currency exchange the list goes on for free They have many shipping options and they keep your client informed via e-mail and keep excellent reporting to you of all your clients purchases and their needs which saves a lot of time for other business related matters that come up everyday. They now have phone help with really great people and we all need a shopping cart in our stores anyway they have excel and transfer and quicken. Our little store added a few items and we went over the free requirement and now pay for the service which gives use the ability to provide discount coupons to our spacial customers and have sales just by creating a discount coupon and marketing it on our website, you can create any type of discount on any item for any period of time with just a few clicks it is super easy In the last few years our little store went from $600.00 per month to around $4,000.00 per month we carry less then 15 items. We believe in part by the simple design of our website and easy checkout with Ecwid We checked around and compared cost of shopping cart providers and this was very reasonable and the people really want to help you, so we would say give them a try the first 10 items are completely free to use their services and they have tons of ways for first time users to promote your store and again a lot of it is FREE
Justin
51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
3
Reviewed February 2018
An Excellent, Light-Weight Shopping Cart Tool
Our organization chose Ecwid after much shopping around. We needed to deploy a shopping cart quickly that would allow us to sell a handful of products. The trick for us was that we also needed to integrate the cart into our highly-customized website and into our contact database systems. Using Zapier and few small tweaks to the widget code, we were able to accomplish all of the above on schedule. It has been a wonderful tool for our needs.
PROSIncredibly intuitive and easy to use and implement. Lots of out of the box widgets, styling and customization options. An extremely good value for the money.
CONSDoes not have all the bells and whistles of a more robust shopping cart solutions, however, I think this should only be a deal breaker for larger organizations or sites that need to manage more than a couple hundred of products. I also think that some of its export functionality leaves much to be desired, namely that it doesn't include Auth.net purchase IDs in the export, but we've been able to work around it.
heather
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed May 2018
Great for Seasonal business, Highly customizable products, handmade products
I've been using for 5 years. unlimited product options for product customizations. You can add LOTS of product photos to each product. FREE FOREVER, not just a free trial. So you can test it out for free for as long as it takes you to learn. You can upgrade and downgrade your plan whenever you want and as often as you want so it's perfect for a seasonal business. The BEST solution I have found for a handmade business. Using WP plugin currently and have also used imbedded on other platforms.
CONSI have found minor hiccups with WP plugin. But usually I could work around. The WP plugin will slow load time of your site. Support has worked good for me but I wish they were a little more responsive.
Amber
Retail, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2019
I love Ecwid!
Fantastic! One of the best shopping carts I have ever used. My all around experience with them has been great.
PROSWhat is not to like? I can chat with tech support anytime and they are all incredibly knowledgeable and helpful. They send me links to directions on how to accomplish the task I am working on and email me screenshots so I can make sure I am in the same area as they are. We have Ecwid on multiple websites and it works great just going to one shopping cart to make price changes, etc and it is carried over to all of our websites. I haven't yet come across anything that I needed Ecwid to do that it could not do.
CONSThere is nothing I dislike about this software.
Jodi
Apparel & Fashion, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2016
Overall great experience
While there are a few things I wish I could do with the software, overall my experience has been great and customer support has always been quick and very helpful. One feature I would be interested in having available is being able to password protect a category. Being able to disable an entire category without having to disable each individual product would be helpful to me as well. Again--overall the software is a good fit for me. We do online stores for schools, clubs and businesses for custom decorated apparel. Many of our customers repeat orders year after year or every few months and it's very convenient to just disable their category/products and then edit and enable them for the next round of orders.
PROSEase of use.
CONSNot having the ability to print out an automatic tally of what is ordered.