About Lightspeed eCommerce

Lightspeed offers a cloud-based e-commerce solution that allows users to manage in-store and online inventory, view all customer information and analyze multi-channel sales data from one system. Lightspeed offers a fully integrated retail solution that allows customers to manage in-store and online inventory, have a single view of customers and analyze multi-channel sales data from one system.

Lightspeed offers functionality for customizable checkout, upsell and cross-sell features, related product recommendations, promotions and custom pricing for single items or groups of items, customer product reviews and direct selling over Facebook. Users can create and print shipping labels directly from the system.  

Lightspeed includes built-in SEO tools...


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Supported Operating System(s):

Web browser (OS agnostic)

688 Reviews of Lightspeed eCommerce

Average User Ratings

Overall

4.24 / 5 stars

Ease-of-use

4.5

Value for money

4.0

Customer support

4.0

Functionality

4.0

Ratings Snapshot

5 stars

(424)

424

4 stars

(159)

159

3 stars

(48)

48

2 stars

(25)

25

1 stars

(63)

63

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 688 results

September 2019

Jessica from Close to the Heart

Company Size: 2-10 employees

Industry: Retail

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2019

Best POS for small businesses

One major benefit is how easy my ordering is with their PO system.

Pros

I moved from Lightspeed to Clover and it's night and day. I had to piecemeal the Clover system on the back end to be useful and Lightspeed hands you so much. I've since added more and more of the Lightspeed system like loyalty because their tools are amazing. One of the best parts is their customer service. You get quick answers and they go above and beyond. Whether it's something as simple as why isn't my shipping working on ecom or how can I verify my website with the different social media platforms, their FAQs and customer service team never disappoint. If you are thinking about switching, do it. You won't regret it. It's made me more efficient all around. Thanks Lightspeed!

Cons

Lots of different options so it takes a bit to determine what you need to use.

December 2019

Mary from RALEIGH REGIONAL ASSOCIATION OF REALTORS

Company Size: 11-50 employees

Industry: Real Estate

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

5.0

December 2019

We LOVE Lightspeed POS Retail

More Accurate Inventory Many Sales Report Options Available/Analytics Ease of Doing Business Customer Friendly

Pros

This software is designed for RETAIL, makes doing business in our Realtor Store simple. Ringing up customer is a breeze. Easy and fast to create a purchase order and receive products to inventory. This software is intuitive and simple to learn. We keep track of our inventory and sales reports, with accuracy. Love the scanners and printed product label option.

Cons

The only negative is the long wait by phone, when we need to speak to support. Definitely worth the wait! All customer service people are polite. They always help us work through our issue with professionalism and follow-up email.

November 2019

Ken from Running Lab

Company Size: 11-50 employees

Industry: Retail

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2019

Lightspeed can take your retail store to the next level...with some work!

Pros

3rd Party integrations, 1st party ecom integrations, Cayan payment integration, and the robust special order system that is rooted in the entire platform. These are the big ones but there is many more small things.

Cons

No POS is perfect so there are definitely things that could be fixed. I would say being able to redeem gift cards online is a big one. They know this though and are working on it. Also, being able to see Matrix inventory in regular retail vs just in Analytics but again very small things.

May 2019

Derrick from BreWskey

Company Size: 51-200 employees

Industry: Restaurants

Time Used: Less than 6 months

Review Source


Ease-of-use

1.0

Value for money

1.0

Customer support

1.0

Functionality

1.0

May 2019

Not for restaurants

We had purchased the system for 3 of our establishments, and only installed it in 1 of them as a trial. Because of how bad it was, we decided to cancel our service. Even though we had not installed the other 2 locations and had used the product for 3 month in the one installed, they are forcing us to abide by our 3 year contract and pay the full amounts. Even with having to cover that cost, which is completely unreasonable because 2 of the services were not installed, it is still much better and efficient for us to switch to another more functional service such as Cluster or Maitre-D. I would not recommend this to anyone who has a restaurant.

Pros

Looks nice if you spend the time to set it up

Cons

Lightspeed has been a horror for us since the start. What we were presented at during the sales meeting made us very excited and happy, but the second the contract was signed, for our 3 locations everything went down hill. I had to pull teeth and send multiple messages and to get our installation done on time. And even at that they finished doing it opening day, and were debugging while we had to serve clients. And that is a whole other story. The product itself looks good but really does not work for a restaurant. Little things like having a single client pay without closing the full table is not possible. Servers need to figure out all these ways/trick to speed up service without being slowed down by Lightspeed. Items cannot be sent to multiple locations at ones (if something come from both the kitchen and bar like a Caeser with bacon) The reports are terrible. Items are split up in ways were the they are split if clients have payed 1/2 or 1/3 of the amount. So items like Natchos that are group type items, to no how many have been sold you need to add the full one, the 1/2, 1/3, 1/4, 1/6, .... amounts. So extracting any information takes a long time. Many of the reports have numerical errors in them, and as such they cannot be trusted. Also, tyring to export hourly sales or receipts all have wrong times on them (our restaurant closes at 1am, yet it still show receipts until 5am) It is not possible to use the inventory option in bar because they can only have units, it

Response from Lightspeed

Replied May 2019

Hi Derrick, We apologize that you are disappointed with your Lightspeed Restaurant experience. We see that have been speaking with a senior member of our Customer Success team who is working with you to addressing your concerns. We would be happy to continue to work with you in resolving the matter, and coming to an amicable solution.

December 2019

Andrew from Fish Eye Grill

Company Size: 11-50 employees

Industry: Restaurants

Time Used: Less than 2 years

Review Source: GetApp


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

December 2019

Still love it after 15 months

While there are pros and cons, the pros far outweigh the cons. It's easy to use, intuitive, and best of all, THEY LISTEN. It doesn't take 10,000 customers complaining to get Lightspeed to make a change. Their support is excellent.

Pros

Onboarding and setup was a breeze - After signing on, we were tasked with a tutorial and onboarding process which, at times, was drawn out, but VERY helpful. It was a great learning tool and incredibly useful. They offered additional resources, but given my stubborn nature I set out on my own. The onboarding process was fairly easy. Painstaking, but simple. There were a few tasks that more difficult than necessary though. Like building the floor plan. I am very meticulous and there were not many options for the design, but I was able to figure it out with assistance from the help desk. Very customizable layout and very versatile - The overall operation of the system is very easy, but not basic. Ease of use is key to me, especially when training new employees or adding/changing features. Need a new menu item on a certain screen? 30 seconds. Need to reorganize the layout? Just drag and drop. Color code menu items? Sure why not. We change our menu daily/weekly, so this was an important feature to me and my FOH manager. GThe back end and reporting is excellent as well. I was able to show the owner how to access the dashboard and view sales and sales vs goals. I can see how many of (X) item I sold when I ran it as a special, or how much of a certain item I sell week to week. We use it as our time clock, and even my BOH with ZERO knowledge of the system figured it out in seconds.

Cons

The only major complaint I have is that there aren't enough credit card processors integrated in to the system, which is crucial to me.