Nintex Process Platform

RATING:

4.1

(82)

About Nintex Process Platform

Nintex is a workflow management solution that caters to a variety of industries including energy, health and life sciences, financial services and government. It is suitable for departments such as customer services, human resources (HR) and information technology (IT). The solution can be deployed both on-premises and in the cloud. Nintex provides features such as document generation, process mapping, a mobile app builder, custom form creation and process automation. API connectors allows the integration of data with third-party business applications such as HR, IT and customer relationship management solutions. Nintex also allows users to extract and analyze information from unstructured data, as well as predictive analytics and content management tools. The...
Process mapping

Nintex Process Platform Reviews

Overall Rating

4.1

Ratings Breakdown

Secondary Ratings

Ease-of-use

4

Customer Support

3.5

Value for money

4

Functionality

4

Most Helpful Reviews for Nintex Process Platform

1 - 5 of 82 Reviews

User Profile

Josh

Verified reviewer

Logistics and Supply Chain, 51-200 employees

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed September 2018

Scalable Product

Outstanding.

PROS

Nintex neatly fills the gap between SalesForce and emailing a colleague... where a full scale workflow manager is overkill... but unmanaged communication isn't cutting it. For setup, Nintex eschews coding in favour of graphical workflow setups. Each node on the workflow as modular attributes and options that affect how the system works; as the administrator, it bridges your abstract workflow designs with implementing this product 1:1. The user experience is wild: if you implement this product properly, users will *never even know* they're using a workflow manager. Nintex's outputs are sent to users by email; users reply to that same email with custom action words like "approved" or "rejected" which pushes tasks or files to the next steps of the system. I have a lot of experience for technophobes and 'computer challenged' people... Nintex's genius is in talking to those end users like a memo from 1992.

CONS

The product is priced according to the number of workflows, not the number of users. It can be difficult to sell this product in small companies where the ROI is skewed by few users/ numerous workflows. For numerous users/ moderate workflows, this product sells itself.

Anissa

Government Administration, 501-1,000 employees

Used weekly for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2021

Nintex is a true enterprise platform.

Overall I love the Nintex Platform. Early on, with no training, there were some advanced workflow items that I found difficult to do, but with the many platform updates and upgrades, things are much easier to accomplish. Their form platform keeps evolving to be more user-friendly and simpler to use. They keep adding more functionality and integrations into the workflow. And most of all, I have had good customer service.

PROS

Nintex makes creating forms and workflows easy. No programming experience needed. Nintex is my go to form and workflow platform. The ease of creating smart forms, and creating a simple to complex workflow behind them is just what we needed. Even though I am in IT, I love that my super users/business analysts can use Nintex for their own business needs.

CONS

Would love better permissions on SharePoint forms and a simple way to close tasks from the original form. This can be done with Nintex Workflow Cloud to a certain extent but not as easily with SharePoint online. Would love to be able to do cross-site queries inside of Nintex Workflow.

Reason for choosing Nintex Process Platform

At the time, Nintex forms and workflows were way above and beyond using Flow or the built-in SharePoint workflows. With the change to Automate, I haven't checked out the differences, but with Nintex, I know they are going to keep improving and growing their platform to remain an enterprise solution so I am not worried about staying with them.

Adam

Health, Wellness and Fitness, 10,000+ employees

Used weekly for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

EASE OF USE

3

VALUE FOR MONEY

3

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed January 2021

As a Business Process "Swiss Army Knife" it's flexible, - but best for small projects.

Nintex works well for relatively simple and low volume requests/business processes. There is a learning curve to developing Nintex forms and we still needed to leverage JavaScript substantially, but the development effort is still generally less than straight web-form development. The workflow tool is also fairly easy to use. Unfortunately, the high cost of a complex workflow license has means it's hard to justify for the low volume request processes... where Nintex seems to be the best fit.

PROS

Nintex supports developing electronic forms with validation and conditional logic, - while also leveraging SharePoint for the management of submitted requests. Nintex workflows support

CONS

We have spent hours attempting to resolve installation issues and an assortment of ongoing reliability issues. There are also some serious drawbacks and complications to using Nintex/SharePoint workflows for high volume workflows, - including the need to regularly purge workflow history lists and workflow data.

Reason for choosing Nintex Process Platform

Nintex has a somewhat flexible/scalable pricing model. We were able to start with an initial purchase of 5 complex workflow licenses, - which allowed us to do a pilot study and demonstrate sufficient value to continue using the product.

Gary

Government Administration, 1,001-5,000 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2020

Review of Promapp

Only used Promapp so the overall experience for that is very good. We are documenting process to ensure staff (and the organisation) know what they are or should be doing, to training new people, to capture institutional knowledge, and of course push accountability for process and Risks into the right business area and to the right people

PROS

Ease of use, presentation of content (except Risk Module), the methodology for content

CONS

Administration tasks for updating Roles, Users, etc needs to have more bulk load and update functionality. The Risk module is causing a bad name within our organisation for Promapp in general. It needs work and our person who manages that module is already in discussion with our Customer Success Manager

Reason for choosing Nintex Process Platform

Refer to the "Pros" question previous, and include cost.

Caroline

Government Administration, 10,000+ employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

3

FUNCTIONALITY

3

Reviewed December 2019

Nintex for SharePoint

Nintex is the foundation of our workflow structure across a large organization. We could not achieve our SharePoint design requirements without Nintex.

PROS

Much more flexible and customizable workflow solution for SharePoint. Much better form generator and much better customization for forms.

CONS

Limitations on form activity. Documentation of form customization is weak. Some features do not work as anticipated.

Reason for choosing Nintex Process Platform

Much more flexible and customizable workflow solution for SharePoint. Much better form generator and much better customization for forms.

Reasons for switching to Nintex Process Platform

Needed more functionality from workflows and Infopath became unsupported.