Ratings Breakdown
User Reviews Overview
Feature Ratings
Ease-of-use
4.5 / 5
Value for Money
4.5 / 5
Customer Support
4.5 / 5
Functionality
4.5 / 5
Pros
"I love how convenient it is for us and our end customer... they can easily access it and complete within minutes"
"He ease of use, and the pricing for the features it has is a great plus. Would recomend for someone on a budget. "
"It is easy to use, and I like having my logo show. "
Cons
"The only thing I dislike is that more people/companies are using it! I think it's brilliant."
"Everything else is perfect with this software else; occasionally it crashes or fails to export the signed PDF file correctly, which I have to re-start again."
"Wish it was easier to delete multiple documents at once, but that is a minor inconvenience in comparison to the great features this does have. "
signNow Reviews
Filter by:
January 2019

Sharon from Family Law Advice Center, P.A.
Company Size: 1 employee
Industry: Law Practice
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
January 2019
Easy to use. Great value.
When I started my business, I needed to find a digital signing solution for a low cost... so even though I had never heard of this program, I decided to give it a try instead of using one of the more well-known digital signing programs. My business is small, and I don't need digital signing on a daily basis. So, the lower price very much attracted me. And ultimately, I'm very glad I gave it a shot. It has definitely met my needs and is affordable. Also, there was one occasion when I needed to contact customer service because I changed my e-mail address, which caused a billing error. I sent an email to customer service, and the issue was resolved very promptly and easily.
Pros
The program is quite easy to use and navigate. And it appears my clients find it easy to use as well. I've never had any complaints or questions from them.
Cons
The only thing I have difficulty with is the editing tools box... it can be moved side to side so you can see your document, but not up and down. The bottom portion of the editing tool box gets cut off by my Windows task bar at the bottom of my screen, and since I can't move the box up, I can't access the tools in the lower portion.
September 2019
Rachel from Monologue Bank, Inc.
Company Size: 2-10 employees
Industry: Performing Arts
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
4.0
Functionality
5.0
September 2019
Good Value and Versatility
I use Sign Now for e-contracting of artists. It does the job and gives me the full range of tools I need to create a custom contract for each artist.
Pros
I like the Radio Button feature and the conditional options.
Cons
Sometimes I wish I could update my templates more easily.
Reasons for Choosing signNow
The best functionality for the best price.
Reasons for Switching to signNow
They did not have the functionality I needed for the price I wanted.
February 2021
Vanderlei from VANDERLEI
Company Size: 11-50 employees
Industry: Automotive
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
4.0
Functionality
5.0
February 2021
satisfactory
Pros
App is intuitive to use, gives me 3 subscriptions a month, made my day to day life easier.
Cons
Requests password on some files, and nothing free practically
November 2020
Don from BizCom Global
Company Size: 2-10 employees
Industry: Information Technology and Services
Review Source
Ease-of-use
4.0
Customer support
1.0
Functionality
4.0
November 2020
Main Features Do Not Work. Support is Slow!
Pros
It's can be a decent system at an affordable price, if it worked.
Cons
The Bulk Invite doesn't to work. After uploading a list of clients, the field chooser removes sending options that are available prior to the CSV upload. Reporting is broken. Reports display random field names instead of user information. Could be a good system is it worked. Support is slow. I only say this because if this is their main business, it should not take a business week to fix a basic function.
Reasons for Choosing signNow
I'm not choosing SignNow because they can't seem to get basic features working in a timely manner.
Reasons for Switching to signNow
Price and features. SignNow has better features and it's better priced. It just doesn't fully work and they rely on customers finding issues instead of testing their main product.

Response from SignNow
Replied November 2020
Dear Don, we are very sorry for the disappointing experience! Can we have your ticket number, please? You've mentioned that you contacted our Support but since we don't see your email in this review, we can't detect the case on our side. We at signNow are actually using bulk sending via CSV quite frequently ourselves. And it seems to be working alright, for our internal purposes. We would like to investigate this case and settle this as soonest. Please, provide more details, and we would do our best to solve this ASAP. Thanks!
December 2020
Anonymous
Company Size: 51-200 employees
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
December 2020
Easy to use esigning software
Amazing product that is vital to the daily operations to my company. My team send out all of our employment contracts via signnow
Pros
Cheaper then docusign. Simple to learn and easy to sign out contracts. On the user side its also easy to sign. Every activity is documented.
Cons
I wish the templates were easier to make. I wish it could integrate with our SharePoint so that documents would automatically be stored when its sign by all parties
Reasons for Switching to signNow
price

Response from SignNow
Replied December 2020
Many thanks for your super positive feedback! We are happy to know IT professionals appreciate our service! Please note that signNow actually has a recently updated integration for SharePoint. You can read the details on our site here: https://www.signnow.com/integrations/sharepoint Hope this helps!
September 2019
David from Richman Business Brokerage
Company Size: 2-10 employees
Industry: Real Estate
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
September 2019
Easy Digital Signing
Great experience.
Pros
This service is efficient for office users and easy for signers.
Cons
Would like software to save a default email per template.
Reasons for Choosing signNow
Cost and ease of use.
Reasons for Switching to signNow
Docusign was not as efficient for office users.
September 2019
Joy from Tojarieh Law Firm, PC
Company Size: 2-10 employees
Industry: Law Practice
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
September 2019
Excellent product
Pros
Gives me everything I need when we send out documents for clients to sign. I like how easy it is for me to add fields for recipients to fill out and specify the format. It's also great that even our most technically challenged user could always figure out how to sign and send us back our documents.
Cons
I always customize the message and subject accompanying each document we send. Unfortunately, I guess only the recipient sees it. I don't see the customize message in the confirmation email I receive and neither do the other email address cc-ed on the documents. I have no idea how my customized messages look and if the recipients actually see it.
Reasons for Choosing signNow
We chose SignNow because of the apparent ease of use and had the mobile app while the others didn't. When we first got SignNow back in 2016, it really was ahead of its time.
May 2019
Anonymous
Company Size: 2-10 employees
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
May 2019
Makes Doing Business Easier
SignNow is the perfect complement to our small business and helps us to do things more professionally when it comes to our clients and business partners.
Pros
SignNow helps to cut out inefficiencies in doing business. It does that by allowing us to get necessary documents signed quickly without us having to scan pages and constantly run behind people to get signatures.
Cons
I can’t say that there’s really much that I don’t like about this software. If I had to point out one thing, I’d ask for the ability to reduce the time to sign all the way down to 1 day. Currently that minimum is 3 days.
Reasons for Choosing signNow
SignNow’s price was very competitive while offering the core set of features that we need.
September 2019
Anonymous
Company Size: 11-50 employees
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Functionality
5.0
September 2019
Great features and Great Value
Pros
SignNow does everything I expect from an e-signature platform and provides an easy experience for my customers.
Cons
I wish there were more customization options available at my level (language preferences, for example)
Reasons for Choosing signNow
The right features for the right price. Isn't an overkill solution
April 2019

Mark from Collateral
Company Size: 2-10 employees
Industry: Insurance
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
3.0
Value for money
5.0
Customer support
2.0
Functionality
4.0
April 2019
Perfect for people with low volume of e-signatures
We've had a great experience. However, they changed their plan design and when doing so, it bumped me out of phone support and down to email only support.
Pros
SignNow is affordable yet give some very advanced features. My favorite feature is where you can create a link for people to access a reoccurring form to fill out. This is very helpful when selling insurance over the internet. People come to my website and buy insurance without me involved.
Cons
Simple tasks such as selecting multiple documents at once or deleting batches of documents isn't available. You would think something this simple would be included. Perhaps they will add this in the future.

Response from SignNow
Replied April 2019
Dear Mark, many thanks for your detailed feedback from an experienced user of SignNow! We are happy to know you find signing links' generation convenient and handy for your business :) I'll pass your comments about selecting/deleting multiple documents to our developers team! Thanks again!
September 2019
Patricia from Boysen Agency
Company Size: 2-10 employees
Industry: Entertainment
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
4.0
Customer support
2.0
Functionality
3.0
September 2019
Sign Now for 100's of Contracts
Pros
The price was the biggest factor in going with Sign Now. As a new company, we needed the most cost-effective way to send out our contracts.
Cons
Up until recently, I would have given 5 stars across the board. My company celebrated our 1 year anniversary and with that came contract renewals. This is where Sign Now has lost stars for me. They don't have a way for a business to look at the contract date signed without going into each one and researching. I have 300 contracts renewing with multiple dates for renewals over the next few months. I would love a feature where we could see the email we sent the contract to and the date the contract was signed in a spreadsheet format. When I reached out about this issue they seemed stumped themselves. In my industry we will send out thousands of contracts a year and we need a system to keep up with who signed and when. At this time my staff is having to update an excel spreadsheet.
Reasons for Choosing signNow
Price was the main reason.
February 2020
James from Hosper Mortgage
Company Size: 11-50 employees
Industry: Real Estate
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
4.0
Functionality
5.0
February 2020
Great value for cost
digitizing the signing process. saving paper and time and adding convenience to our clients.
Pros
when it works as planned, it offers a lot of convenience to our business. every transaction in our industry requires about 20 pages of investor disclosures and signatures. SignNow allows clients to easily complete this process from their computer or mobile device. saves a lot of time, saves a lot of trees, and both our office and client get a PDF Copy when complete.
Cons
sometimes there appear to be technical glitches where it does not work as planned. usually we just have to wait till SignNow has update a fix and then works again as expected. but this is sometimes and inconvenience. if this is resulting from user error on our end, I would to know and be put in touch with a training person so we can address this.
Reasons for Switching to signNow
Docusign basically offers the same features, but was more expensive.
August 2019
Kevin from Home Instead Senior Care
Company Size: 201-500 employees
Industry: Hospital & Health Care
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
3.0
Functionality
5.0
August 2019
Outstanding business solution
We are able to have contracts, hiring paperwork, employee reviews all completed without having to rely on the involved parties being physically present.
Pros
The ability to upload forms and create templates. Document groups - like sending a virtual packet. The ability to have multiple people fill out their portion of a document at the same time.
Cons
Poor support. I haven't had to use the support often, but the times I have it was very difficult and laborious on my end.
Reasons for Choosing signNow
SignNow accomplished the same things for less money.
August 2019
Jed from J. Edward Norton Insurance Services
Company Size: 2-10 employees
Industry: Insurance
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
3.0
Functionality
5.0
August 2019
Real threat to Docusign with a couple glitches!
Pros
I like how it is integrated with our AMS so that when we email docs to our clients we can click "sign-now" and set up the spots we need electronic signatures for. However, there are times where the actual email never sends and I end up having to send it again through SignNow rather than NowCerts automatically (our AMS provider). That has caused some issues with customer service with our agents. Otherwise we get a discounted rate and it is by far one of the friendliest and most customer friendly products for e-signature I have seen--a true rival to Docusign.
Cons
Double sending glitch I wrote about above is the only issue really, the setup for e-sign and pointing where you want it is a little touchy. You can accidentally click somewhere and not know you asked for a client's signature in an area of the policy that you don't need a signature on all because you accidentally brushed your mouse.
Reasons for Choosing signNow
Cost and the recommendation of our AMS provider.
September 2019
Heather from Aspect Engineering Group
Company Size: 11-50 employees
Industry: Oil & Energy
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
4.0
Functionality
3.0
September 2019
It's the times
Using the templates is an awesome feature and makes sending all my onboarding documents easier. We use SignNow exclusively for signing contracts, agreements, and policies. All of our employees and vendors are familiar with it, which makes the process smooth.
Pros
I like how easy it is to set up a document, send the document and that the person receiving the document doesn't have to have an account or sign up for anything in order to sign it. I also like the notifications I get each step of the way. In the times we are in today, with everything basically paperless and electronic, this kind of a service is an absolute Must-Have.
Cons
The only thing I would ask for that it doesn't offer is for the signer to have options to add their own comments and fields. If the signer had their own set of options they could respond with comments or respond with request for information, forward get extra signatures from another signer, etc.
Reasons for Choosing signNow
The price, and ease of use.
September 2019
Leo from Realty Concepts Ltd
Company Size: 201-500 employees
Industry: Real Estate
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
September 2019
Easy to sign software
Love it. Been a user for over 3 years now and will continue to remain a paid subscriber.
Pros
Very user friendly and easy to understand. You can upload documents in the app and iPad as well making it convenient for all parties.
Cons
No cons. So far so good. I would just say enhance security features. With so much hacking and fraud going on now a days, I would hate for my account and documents to be compromised!
Reasons for Switching to signNow
Price
July 2018

Yeni from Autodesk
Industry: Computer Software
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
3.0
Functionality
5.0
July 2018
Efficient and fairly priced.
Pros
Sign-now provides my organization access to its security and integration features which puts the deployment of legally binding and widely accepted e-signature across devices on our fingertips. With Signnow, we have been able to create a resilient and scalable electronic digital workflow and automated paperwork across all engagements with clients and partners.Resulting in a faster paperwork process in all of our dealings. I especially cherish the bulk invite feature , which enable us send invites to multiple persons all at once ,by simply creating a single paperwork template and uploading a list of people we'd like to append their signature to the paperwork. This works perfectly in situations where multiple persons are needed to sign a paperwork.
Cons
Quality of support is very slow and just not good enough. We will like to get responses to concerns and setbacks we encounter on this tool in a matter of hours ,rather than days ; which is the norm with the Signnow support team as of this time.
June 2020

Brianna from Security Solutions of America
Company Size: 501-1,000 employees
Industry: Security and Investigations
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
2.0
Functionality
2.0
June 2020
SignNow
I have had a great experience with SignNow, I have using it for 2+ years now without any issues.
Pros
I like that you are able to edit almost any document and add your signature to send it to the recipient.
Cons
I dislike nothing really, I use the software to sign documents sent to me from my colleagues or other partnership companies.
Reasons for Switching to signNow
Better functionality.
April 2019
Ashley from Roofsimple, Inc.
Company Size: 11-50 employees
Industry: Construction
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Functionality
4.0
April 2019
Good for getting signatures
We're using it more for signing and sending documents to the insurance companies and having them sign and send them back. The experience in that aspect has been good.
Pros
It makes getting signatures from customers easy by being able to upload the document and add form fields for them to fill out/sign and then send electronically for them to complete.
Cons
Our company does better with software that allows you to pull up the form in the field and fill out while with the customer. However, this is great for using if the customer is unable to complete the information in person.

Response from SignNow
Replied April 2019
Dear Ashley, we are happy to read about your positive experience with SignNow! Actually, you can also use SignNow in the field too! This is called in-person e-signing, or Kiosk Mode. Here is the instruction with screenshots: https://www.signnow.com/features/turn-on-the-kiosk-mode-on-ipad-to-collect-signatures Hope this helps!
January 2019
Jen from Excalibur Transport Inc
Company Size: 2-10 employees
Industry: Transportation/Trucking/Railroad
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
January 2019
Right for my Business
I love the fact that I just don’t have to print contracts anymore and save paper that way and this app has helped me with that.
Pros
It’s easy to use , all of my documents are right there for me to see , I can keep them for as long as I want to and don’t have to delete them. I also really like the option that I can use it as businesses and personal . Changing the Signaturs it’s super easy . Al around a great app .
Cons
Right now I liked the option where it would keep track of what I have written so I don’t have to repeat my self , I fill out a lot of forms and all the time it’s not address and all that fun stuff and I just loved the optin where I could see what I had written before so I just tap on that . Now I have to fill it out each time and it’s so time consuming. That’s the only thing I’m not all to happy about .
May 2019
Anonymous
Company Size: 2-10 employees
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
3.0
Functionality
5.0
May 2019
Keep and manage all your documents in one place
Allows me to receive signatures and proxies from multiple residents. Easy!
Pros
I can add multiple documents to one email. Whee!
Cons
Signnow has too high a price. Please lower the price.
Reasons for Choosing signNow
Easier for what we do.
February 2020
Anonymous
Company Size: 2-10 employees
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
February 2020
Great app for quick electronic signatures
Overall SignNow is an inexpensive solution for online signatures. The platform makes it easy to collect and send completed documents to clients.
Pros
Applicants are able to quickly and easily fill out forms we design and load into the program. The user interface works great to collect information and sign documents.
Cons
Creating templates can sometimes be cumbersome and unclear. Once they're loaded in they work fine but getting there can be an issue. Organizing documents in the program and archiving can also be time consuming.
Reasons for Choosing signNow
We chose SignNow for it's cost.
September 2019
Pete from eCare21
Company Size: 11-50 employees
Industry: Information Technology and Services
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
September 2019
SignNow is a great product at a great price
It was easy to get started and very easy to use.
Pros
Ease of use and good value for the price.
Cons
I really loved the user interface. It was easy to get started and easy to use. My customers like it too.
Reasons for Choosing signNow
Price and ease of use
Reasons for Switching to signNow
Price
January 2018
Anonymous
Company Size: 1,001-5,000 employees
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
January 2018
SignNow is a life saver! Convenient, easy to use... my clients love it!
Pros
With buyers and sellers all over the country and the globe, being able to sign listing and purchase agreements electronically is a must. SignNow is convenient, easy to use, and my clients love it. Being able to use the app on my mobile device has changed my business for the better. I will never look back!
Cons
If I could change one thing about the software, I would add an auto-populate setting on iPhone to where you wouldnt have to type in the destination email address every time. If the contact isnt in your existing phone book, you have to type in the email address manually. Thats fine, but its easy to transpose a letter or number and then have the incorrect signer.
September 2019
Nicholas from Success Engine
Company Size: 11-50 employees
Industry: Marketing and Advertising
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
4.0
Functionality
3.0
September 2019
Sign Now is great
It has been great! Document adding is easy.
Pros
It is easy to set up great looking contracts. The template option is fantastic to make minor changes, but keep using the same contract. The sign now options are clean and easy to use by our customers.
Cons
I don't like that we can't integrate it with Infusionsoft (known now as Keap). It would be great to trigger off a SignNow document when a certain event occurs from the CRM and pushes the contact info directly into the document that we are wanting to send.
Reasons for Switching to signNow
Price initially
September 2019
Lisa from Fullerton Business Service Inc
Company Size: 2-10 employees
Industry: Accounting
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
3.0
Functionality
4.0
September 2019
Easy for our clients to use
I am very pleased with SignNow. It has improved our firm and clients seem to be happier with it.
Pros
SignNow is a very cost effective way to get electronic signatures. They are super reasonable with their fees. The software is very easy to use as well. With our last software I got way more calls with clients struggling to sign. Since getting Sign Now the number of people struggling to use sign now has dropped significantly.
Cons
I wish I could make notes somewhere that corresponds with each signature being sent out. I would like to note if I called them to remind them to sign and when.
Reasons for Choosing signNow
Cost
Reasons for Switching to signNow
Cost
January 2019
Arauna from Heimataura Polynesian Tattoo
Company Size: 1 employee
Industry: Arts and Crafts
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Functionality
5.0
January 2019
So far the best signing application for my business!
I love it. Since I open my business, a tattoo shop, I wanted to use less paper for all consent forms needed to be signed by my customers and tattoo artists in the shop. I’ve look online and done lots of research about software or applications that it easy to use and share. I’ve tried many software and apps. and after all SignNow was the best.
Pros
The software is easy to use for anyone from beginner to pro. Works well on all my devices. I use mostly from my tablet an IPad and on my IPhone. Sharing, sending, printing anywhere anytime make it very easy for myself and to my customers.
Cons
I wish when Sending and sharing the sign file via email it doesn’t show the software title.
March 2020
Awit from Ambria College of Nursing
Company Size: 11-50 employees
Industry: Education Management
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Functionality
4.0
March 2020
signNow is a great tool!
Overall signNow was a great tool for what we needed! Our students were able to fill out the document within their availability and we were able to receive them in a timely manner! We will continue to use signnow for these types of issues in the future!
Pros
As a user of signNow, it has helped our department immensely! We've had to make changes and have students sign-off on the changes made to their program of study outlines. This required us to create a document that all students would need to sign electronically but unfortunately all our students were on campus during different dates and times. This posed a problem to us but with signNow we had our solution! We emailed the document to the students with an e-signature required field and was able to get all the documents back!
Cons
It was difficult setting up the document as it's fields were limited. We are very unique in the way we conduct our program of study for the students. The students have a variety of options to choose from and with a document that we needed to be clear, signNow had limiting fields. It would be nice if the fields we put in place could have multiple levels that stem off from it.
May 2019
Joseph from JGKM Development
Company Size: 2-10 employees
Industry: Real Estate
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
May 2019
SignNow - Effective and Affordable
We were looking for a way to automate our lease signing process that was efficient, reasonably priced and legally binding. SignNow fulfilled these requirements for us and also lends a bit of credibility and professionalism to this process in the eyes of our clients.
Pros
SignNow is fairly easy to use. What I like most is that this software allows me to automate a process that used to take time and much effort. To get our commercial office leases signed, we either had to meet in person (a half a day's trip) with tenant or PDF documents, email them back and forth, print them out and re-scan for signatures. With SignNow, we can create documents to sign and store on their website. There is a trail of who has signed and who hasn't signed. No printing out or re-scan necessary. Just save PDF document to folder of choice when fully signed.
Cons
Nothing really. It does take a little time to figure out how to insert, setup and align fields within a document but once it's learned, it's simple.
September 2019
Susan from Susan J. Kim LLC
Company Size: 2-10 employees
Industry: Legal Services
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Functionality
5.0
September 2019
Love Signnow
Great.
Pros
It is easy to use, and I like having my logo show.
Cons
Difficult for receiving parties to use to sign. Not all of my clients have sign now on their phone, etc.
Reasons for Choosing signNow
No charge initially, and found the value in spending money for your services.
September 2019
Ian from Cardium Outsourcing T/A Your Office Anywhere
Company Size: 11-50 employees
Industry: Computer Software
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
September 2019
Good and reliable
We use SignNow to get customers to sign quotations and complete online forms to get their details. It's much much better than what we had before, i.e. pdfs that the customer had to print, sign, scan and email. It may not be the perfect tool for online forms but it does work fine.
Pros
Quick and easy to use flexible enough to use for all forms that we need for data capture
Cons
A few updates recently have had performance issues but these now seem to have been sorted out I feel reluctant to make changes to large forms as I know it's going to require a lot of work it would be nice to have a snap to grid feature for re-sizing boxes
August 2020
Sara from GGH
Company Size: 11-50 employees
Industry: Health, Wellness and Fitness
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
August 2020
Sign Now!
Simple to use, and very handy. My company uses this on a day to day basis.
Pros
We use sign now on a day to day basis. Simple to use and very convenient.
Cons
I would like to see if the emailed document was ever opened upon receiving.

Response from SignNow
Replied September 2020
Dear Sara, many thanks for your positive feedback! And yes, you CAN actually track whether the document was ever opened or not. We have Audit Trail for that. Click on More, then go for History: https://prnt.sc/ugwwwa Then you will see all actions taken to your document, like here: https://prnt.sc/ugwyqs And you will also see the timing of all actions, the email credentials of the signer and their IP address. Hope this helps!
September 2019
Terrance from Logos Financial Group
Company Size: 2-10 employees
Industry: Financial Services
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Functionality
4.0
September 2019
Sign now
Pros
It is simple and the signatures look authentic
Cons
Customer has to download an app to sign via mobile device.
Reasons for Choosing signNow
cost
December 2017
Anonymous
Company Size: 11-50 employees
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
3.0
Functionality
5.0
December 2017
A good e-sign solution that is really affordable.
A good e-sign product that isn't expensive.
Pros
Features that allow smart signing by URL and robust validation options. They also offer a cool feature called a signing link which makes it easy to use a tiny URL instead of a long one.
Cons
Support is pretty slow. Also, for a year or so they were constantly changing between two brands, SignNow and CudaSign. I think they were switching from one to the other, then decided to revert back. Sometimes this caused confusion as links changed and logins didn't work, since we were attempting to login to one URL when it changed to another.
May 2019
Kathy from Cleaver-Brooks, Inc.
Company Size: 1,001-5,000 employees
Industry: Oil & Energy
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Functionality
5.0
May 2019
Love this App!!
I use the app to add my signature as an approver to business documents. Once I do this it is so easy for me to email the signed form. Love this app!
Pros
So easy to use. I can use it when I am traveling on company business!
Cons
Only one thing - I would like to add my electronic signature as a picture - so that my signature looks better.

Response from SignNow
Replied May 2019
Dear Kathy, many thanks for your positive feedback! And actually, you CAN have your e-signature be a picture! Here is the screenshot: https://prnt.sc/njxasn Once you are about to e-sign, choose the tab Upload. There you can upload the already available image of your e-signature, you can also make a photo of your signature on another document, or you can scan the image of your signature. Hope this helps!
January 2021
John from Luxury Properties Jackson Hole
Company Size: 11-50 employees
Industry: Hospitality
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Functionality
5.0
January 2021
An Integral Part of Our Operations
SignNow is a great, comprehensible software product that is a cornerstone of our digital operations.
Pros
Our company makes substantial use of SignNow with a wide base of our clients. While I have entered a position that no longer uses SignNow, I continue to follow its development and use in our company. SignNow provides a good experience for both our staff and our clients. Setting up document templates is quick and easy, and making signature fields visible for document receivers is equally easy.
Cons
We have only ever experienced minor issues SignNow, all of which I have trouble recalling the exact details. Occasionally, we have had trouble with getting contract transmissions through spam filters, even when the receiver whitelists SignNow. While I actively used SignNow, I only had to transmit a contract by alternative means once due to this issue.
September 2019
Connort from Virginia Stage Company
Company Size: 11-50 employees
Industry: Entertainment
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
4.0
Functionality
4.0
September 2019
Wonderful and Affordable Service
Overall, a service we greatly enjoy and continue to use time and time again, the negatives are by far small and far in between. Would be WONDERFUL to edit the document even once uploaded.
Pros
Ease of use, affordability, versatility, and the ability to use this software easily across departments for a series of tasks and needs.
Cons
Sometimes the use of the software isn't intuitive, adding and readding text/signing boxes in constantly reused tax and contract forms can get redundant and annoying.
May 2019
Karen from Travel Xperts
Company Size: 501-1,000 employees
Industry: Leisure, Travel & Tourism
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
May 2019
Independent Business Necessity
This has solved my worry of customer service issues. Clients must check off the boxes I outline, initial, date and sign so little room is left for question.
Pros
I enjoy the ease of doing business and having a format to highlight all important details so there is no room left for misunderstanding. It gives both my clients and I peace of mind that all details have been outlined and agreed upon.
Cons
Truly no cons for me. Great value for the service and ease it provides to me.
January 2018
Michael from Nice Guy Technology LLC
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
January 2018
Easy to use service that we use daily to have clients sign service agreements.
Pros
My favorite feature of the software is the ability to upload a PDF to the website and invite others to sign electronically. It makes life really easy for us to have clients sign the service agreement before we get out to their house.
Cons
The thing I like the least is the fact that I am paying for the service multiple times because I subscribed through the App Store on my iPad and I also am paying for the service through their website. I need to deal with this but always forget.
May 2019
Paul from PLV Contracting LLC
Company Size: 2-10 employees
Industry: Real Estate
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Functionality
4.0
May 2019
Great product
This program is glitch-free and has sped up our contract execution process considerably. Being able to customize emails and signers is a big plus.
Pros
We use this for our service-based business. It makes contract completion a breeze. I love that it emails the completed documents to all parties automatically.
Cons
We haven't found anything that we don't like yet. This software is very helpful for our business.
Reasons for Choosing signNow
Docusign was too expensive and robust for what we wanted. PDFfiller was very glitchy.
December 2017
Cristina from A Devoted Heart, LLC
Company Size: 2-10 employees
Industry: Legal Services
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
4.0
Customer support
4.0
Functionality
3.0
December 2017
Easy to use service allowing me to conduct business where ever I am.
The ability to sign forms even when I am not in the office which is quite often due to all the work I do in the field.
Pros
I have been using the system for over a year now. It allows me to conduct business no matter if I am in the office or not. I have to sign medical consent forms for my clients and this allows me to do so no matter where I am. I use both the mobile app and the online desktop version.
Cons
I really like the functionality of the software. I only wish that I can choose the color of the ink when using the desktop version. I also would like to be able to control the thickness of my signature. I find it a bit too bold.
December 2017
Anonymous
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
3.0
Value for money
4.0
Customer support
4.0
Functionality
3.0
December 2017
Heavy user of SignNow.
Ability to quickly garner signatures from around the world.
Pros
Easy to manage documents and status of signatures. Ability to store email address for frequent signers.
Cons
Unable to toggle between signing details near the signature on final document, or at the end of the document on a separate sheet. Some large files are very cumbersome to deal with. Would also be nice to have a central repository of documents from which documents with details can be downloaded by any approved user.
May 2019
Alejandro from People's Choice realty
Company Size: 201-500 employees
Industry: Real Estate
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
May 2019
Amazing app !!
Excelent experience. Very happy . I been a user for 3 years now.
Pros
Easiness to use. Fast. I use it daily with my real estate transactions.
Cons
I can't edit a pdf. Or put colors or erase a text.

Response from SignNow
Replied May 2019
Many thanks for your positive feedback, Alejandro! If you frequently need document editing, erasing, highlighting and all that before sending for e-signing, we can recommend you our friends and partners at www.PDFfiller.com They have all these functionalities and a 30-day free trial ;) Hope this helps!
December 2017
Mary Katherine from Aviation Cinemas
Company Size: 11-50 employees
Industry: Entertainment
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
3.0
Functionality
3.0
December 2017
Stagnant but dependable
Ability to get forms filled out without killing trees.
Pros
I love having a legal signature without worrying over when people can get to a printer, scanner, fax machine, post office, or whathaveyou. I like how it tries to hold clients hands to walk them through signing.
Cons
Implying that users must create log-in's is not cool. Nor is how slowly features are added. Really basic things, like non-archive folders and addenda, should have been added years ago.
September 2019
Stephanie from Twin Cities Pet Rescue
Company Size: 11-50 employees
Industry: Environmental Services
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Functionality
5.0
September 2019
Easy, Appealing, Quick!
Awesome software, couldn't keep rescuing and re-homing animals without it.
Pros
Easy to use, appealing to the eye, and quick to use!
Cons
I don't have anything to say, never had a problem with it, works for me!
Reasons for Switching to signNow
I don't know why the switch was made. Maybe cost?
November 2018
Racheal from Ogle School
Company Size: 201-500 employees
Industry: Education Management
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
November 2018
Sign Now
overall my experience with SignNow has been very pleasant.
Pros
Sign Now has really made paperwork a bit more pleasant . you can generate forms and documents electronically and request signatures in a more organizes & convenient way. it has cut out a lot of busy work like creating a form, printing it, signing, and scanning the Doc. back into our electronic data base. by using Sign Now we feel more efficient and we use less paper. It allows for more environmental safety and that's always a plus.
Cons
the software could give you the ability to bold fonts or hi-light
November 2019
Santosh from The Law Offices Of Hilda Sibrian
Company Size: 11-50 employees
Industry: Legal Services
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
November 2019
Sign Now - Review
- Overall it is a great app to get signatures online without any delays.
Pros
- SignNow application is very easy to setup and access. - This application can be used to send documents for online signatures through even text messages - This application has really great features which help customers to get more efficiency
Cons
- The support can be more helpful and quick answering - The pricing can be made more affordable. - More features can be added into the application.
Reasons for Choosing signNow
- Availability of features in the market with pricing as deal-breaker.
December 2019
Anonymous
Company Size: 11-50 employees
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
December 2019
Save paper and time!
we finally got our in house legal team to allow us to use SignNow as an official form of signature instead of printing out paper, signing, and rescanning due to the legal protections it provided. highly recommend for anyone person or business that needs to sign papers and is currently printing and signing them now.
Pros
I loved that i didn't have to print out and sign legal documents, contracts, and invoices. additionally, the signing feature in adobe acrobat isn't as intuitive as SignNow.
Cons
my signature came out really messy when using the feature to sign with my phone screen. it would have been helpful to sign on paper, take a picture, and use that instead
Reasons for Switching to signNow
legal team
May 2019
Gavin from Farming Transport
Company Size: 2-10 employees
Industry: Transportation/Trucking/Railroad
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
2.0
Customer support
3.0
Functionality
2.0
May 2019
Good but needs more options
Allows me to open a blank template. Feel out for each invoice and bill. Then I can have the delivery location sign. That way I can send invoice and bill of lading in for payment before I leave the delivery location.
Pros
I can use it on my android and apple products without have to email documents to each device.
Cons
Once you sign or print on a document, then save it. It's done. You can not go back and edit it. You can not add pages to already saved documents. The new version for the apple, does not allow repeat of words. Say I have a 10 page document I need to put my # on each page. Old version, keep all word typed at bottom of the screen. Where all you have to do is click one instead of typing hole thing over again.

Response from SignNow
Replied May 2019
Many thanks for your detailed and useful feedback, Gavin!
December 2017
Elizabeth from Lee R Rogers Agency Inc
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
4.0
Customer support
4.0
Functionality
5.0
December 2017
I am finding this program very easy to use, and very useful. I was skeptical but won over.
Receive my paperwork back much faster, and am able to track the status. I put 4 stars under "Customer Support" and "Value for Money" because I haven't needed to contact Customer Service yet, and don't know prices of other vendors to compare.
Pros
I like the ease of use, and the fact that I receive update emails. I also get the signed documents back very quickly, versus by regular email or actually mailing documents.
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