I make the most of my company using current tools. A quality product, long live marketing!

Its editable templates, really a practical solution and the Spam filter, guarantees quality and security.

It is not easy to use, it requires practice and good handling, luckily technical support solves and pays attention in any doubt.

Firedrum has a great interface. You can bulk import with duplicate detection. You can either use the drag and drop interface (which is easy for an absolute beginner), use a WYSIWYG editor, or upload traditional HTML upload for email gurus. They have Email on Acid to help work out email client compatibility issues. (Not every emails show the same depending upon the code.) They do a preliminary spam check with Spam Assassin with notes on how to lower your spam score. One can send test emails. Once you have your email ready, you can schedule an email, automatically resend and integrate into social media like Faceook. You do have the option to setup RSS to send email and use Google Analytics to track engagement. Regarding customer support, they have a chat service and phone service. I have found chat service faster and easier since I am already in the Firedrum portal when I have a question. I have used the phone service about 3 times during the our company's use. No problems. They do listen to their customers. They had Email on Acid and then stopped. I requested the feature back. During their revamp of the product, they brought it back. Overall, I am happy with the product. We use it for a white-label for our various magazines and newspapers. I am on the technical side and find it easy to use. We do have sales reps, who are not and don't have a problem with the drag and drop. They used to charge per account and now charge per email address block. It looks like everyone is now using that convention. It is a small company in comparison to Constant Contact and MailChimp, so you get to actual know people on a first name basis. They have been around a while and don't foresee them going anywhere. Both Firedrum and our company are in Phoenix, so it is good to know that we are helping local businesses (If you care about that sort of thing.)

I like Email Acid and the Spam Assassin filter.

If the RSS feed was easier to use. Right now it requires someone to code something. While Firedrum does offer a service to do it for you for a fee, it should be easier to use. Even if you do something just for WordPress, it would be progress.

All their own emails arrive in your spams + they canceled my subscription one week in, I couldn't even send a single email... they assured me I'll get a refund... Of course I've never gotten it and support is now ghosting me. They're incompetent, thieves and scammers, so save your money and go with people who actually know what they're doing !

Nothing good, looks into the cons, my experience has been abysmal. I can't tell you how good it is when they block your account 1 week in. I didn't even send a single email. The only thing I could see was that all the emails I received from them went straight into spams... If they can't even take care of their own reputation and deliverability, what do you think will happen to yours if you use their services ?

1/ Once you've subscribed, all their emails arrive in your spams (in gmail), that's always a good sign...2/ As with most autoresponder, they insert their logo in the footer unless you pay for the option to remove it. But with Firedrum, if you don't pay for the option, it's the ENTIRE footer that you have to accept. You can't change anything. Your customers are not english ? Too bad they'll have an english footer, ridiculous ! + the option to remove it has a "setup fee" in addition to the monthly cost, WTF ? 3/ In the end they canceled my subscription one week in, I couldn't even send a single email... they assured me I'll get a refund... Of course I've never gotten it and support is now ghosting me. They're incompetent, thieves and scammers, so save your money and go with people who actually know what they're doing !

Increase in all our email campaigns resulting in +350% increase in sales coming in through this channel. We use this product internally and as well for our clients. Our business has grown because we use this email marketing solution.

I love the new email editor that allows me to create my own custom email templates to use with my campaigns. I'm not restricted and can be as creative as I want to be. I can make my templates match my brand easily. I also love the easy to understand reporting and the open boost feature which re-sends my campaign automatically back out to my list members that didn't open the initial send. This feature has greatly improved our open rates and click thru's. With this solution, I feel like I'm in control. Best of all the cost when compared to other email tools in hands down way more affordable. I would recommend to anyone to try out this solution and see for yourself how much of an impact that Firedrum can have on your email marketing goals.

Overall, the experience was excellent. Makes streamlining your email marketing incredibly easy and increases both open rates and engagement. Highly recommend!

The email studio was great for creating templates and the autosender was also super helpful!

Nothing comes to mind that I would consider a con to the software.