I make the most of my company using current tools. A quality product, long live marketing!

Its editable templates, really a practical solution and the Spam filter, guarantees quality and security.

It is not easy to use, it requires practice and good handling, luckily technical support solves and pays attention in any doubt.

Firedrum has a great interface. You can bulk import with duplicate detection. You can either use the drag and drop interface (which is easy for an absolute beginner), use a WYSIWYG editor, or upload traditional HTML upload for email gurus. They have Email on Acid to help work out email client compatibility issues. (Not every emails show the same depending upon the code.) They do a preliminary spam check with Spam Assassin with notes on how to lower your spam score. One can send test emails. Once you have your email ready, you can schedule an email, automatically resend and integrate into social media like Faceook. You do have the option to setup RSS to send email and use Google Analytics to track engagement. Regarding customer support, they have a chat service and phone service. I have found chat service faster and easier since I am already in the Firedrum portal when I have a question. I have used the phone service about 3 times during the our company's use. No problems. They do listen to their customers. They had Email on Acid and then stopped. I requested the feature back. During their revamp of the product, they brought it back. Overall, I am happy with the product. We use it for a white-label for our various magazines and newspapers. I am on the technical side and find it easy to use. We do have sales reps, who are not and don't have a problem with the drag and drop. They used to charge per account and now charge per email address block. It looks like everyone is now using that convention. It is a small company in comparison to Constant Contact and MailChimp, so you get to actual know people on a first name basis. They have been around a while and don't foresee them going anywhere. Both Firedrum and our company are in Phoenix, so it is good to know that we are helping local businesses (If you care about that sort of thing.)

I like Email Acid and the Spam Assassin filter.

If the RSS feed was easier to use. Right now it requires someone to code something. While Firedrum does offer a service to do it for you for a fee, it should be easier to use. Even if you do something just for WordPress, it would be progress.

All their own emails arrive in your spams + they canceled my subscription one week in, I couldn't even send a single email... they assured me I'll get a refund... Of course I've never gotten it and support is now ghosting me. They're incompetent, thieves and scammers, so save your money and go with people who actually know what they're doing !

Nothing good, looks into the cons, my experience has been abysmal. I can't tell you how good it is when they block your account 1 week in. I didn't even send a single email. The only thing I could see was that all the emails I received from them went straight into spams... If they can't even take care of their own reputation and deliverability, what do you think will happen to yours if you use their services ?

1/ Once you've subscribed, all their emails arrive in your spams (in gmail), that's always a good sign...2/ As with most autoresponder, they insert their logo in the footer unless you pay for the option to remove it. But with Firedrum, if you don't pay for the option, it's the ENTIRE footer that you have to accept. You can't change anything. Your customers are not english ? Too bad they'll have an english footer, ridiculous ! + the option to remove it has a "setup fee" in addition to the monthly cost, WTF ? 3/ In the end they canceled my subscription one week in, I couldn't even send a single email... they assured me I'll get a refund... Of course I've never gotten it and support is now ghosting me. They're incompetent, thieves and scammers, so save your money and go with people who actually know what they're doing !

Increase in all our email campaigns resulting in +350% increase in sales coming in through this channel. We use this product internally and as well for our clients. Our business has grown because we use this email marketing solution.

I love the new email editor that allows me to create my own custom email templates to use with my campaigns. I'm not restricted and can be as creative as I want to be. I can make my templates match my brand easily. I also love the easy to understand reporting and the open boost feature which re-sends my campaign automatically back out to my list members that didn't open the initial send. This feature has greatly improved our open rates and click thru's. With this solution, I feel like I'm in control. Best of all the cost when compared to other email tools in hands down way more affordable. I would recommend to anyone to try out this solution and see for yourself how much of an impact that Firedrum can have on your email marketing goals.

Overall, the experience was excellent. Makes streamlining your email marketing incredibly easy and increases both open rates and engagement. Highly recommend!

The email studio was great for creating templates and the autosender was also super helpful!

Nothing comes to mind that I would consider a con to the software.

Great customer service and support. Very responsive and always able to talk to real people.

The drag and drop email builder, Template Options, High Sending Limits, Deliverability, Customer Service/Support, and Affordability.

Would be ideal to have additional automation functionality.

Communication. we use it as a newsletter and reminder prompt. It works great to advise members quickly and without the added cost of paper and postage.

Great flexibility and tailoring of design in emails that you can send. I was able to get a very professional look on my own with little design experience.

Managing members. I would like to delete members who are older and no longer relevant to email.

Marketing is a very important part of a business and tools like FireDrum take the stress out of creating interesting marketing.

It's so simple to create emails and there are some great ways to track and report membership which really can show how the software is increasing your business.

No cons at this time. Everything works pretty smoothly and you can create really professional and modern looking emails in no time at all.

The professionals at Firedrum make email marketing easy. Their functionality and templates make a campaign quick and easy. It makes us look professional and the learning curve is minimal. Support is responsive and accurate. We are very pleased to be able to use them to grow and expand our non profit.

Point and click ease of forms

Doesn't tell you that you have duplicate emails until after refresh.

Making marketing a more efficient process and the ability to “share” the tasks with other when important messages or marketing campaigns need to be sent at specific times.

Ease of use ... very logical way to set up emails, test them, and send. Dashboard is clear, easy to navigate

Not sure of using specialized lists... for example if you want to send to “newest” emails. or send a note to those who have not been active for awhile

Out business sends hundreds of email campaigns each month, and with Firedrum it's a breeze. The uncomplicated system, and the support start always ready to go and aid with any issues, there's nothing we can't overcome. I'd definitely recommend Firedrum. It's a great marketing tool, and it always feels good to know you're supporting a local company. Thanks Firedrum!

Fast and easy. Staff are always there to help with any issues. Just a quality product!

With the number of eBlasts that we have, it can take a while for all the campaigns to load. Also, the new updates have had some kinks that are being ironed out.

FireDrum is a great marketing solution. We are able to communicate with our Homeowners with ease and when we need assistance, FireDrum's response time is very fast and helpful.

It is easy to use. Very simple control / plug and play software

Some of the editing ability when you want to get very specific with design or want to save space can be limited. There are a couple more block styles that should be created and made as an option

We have used the Firedrum team for 10 plus years and they have always exceeded our expectations. Customer service and a product that works is a winning combination.

It is simple enough that I can use it. That's a much bigger statement than you may think.

No Cons from our side

I have been extremely satisfied and pleased with the ease of use and comprehensive functionality of the program. Since my company is multi-dimensional, there are several employees who use FireDrum for various aspects of our email marketing, and to date we have had no complaints and our open rate and click rate has increased by at least 20% across all campaigns.

Functionality and ease of use.

It's not cheap, but absolutely believe it is worth the investment.

FireDrum says they are "easy to use, affordable and powerful" and I would agree. It's a tool easier to use then other services in the market and the results solid. Building your brand and getting you message out is key and FireDrum makes it fun to watch the results develop. You are in control.

Easy to use templates to plug content into and a schedule for pin-pointing the message.

I worked with Firedrum for nearly 10 years sending out monthly campaigns and never had a single issue. After the easy setup of my profile I was quickly on my way sending out campaigns to a 3,000+ client list. The best part of Firedrum, by far, is the customer service. I was always on a first name basis with each of my account reps who were always eager and willing to help out. They were very candid and honest whenever I needed help finding something, or helping me complete the designs of my campaigns. I couldn't recommend this service enough to anyone who is looking to have a top notch team working along side them on their email marketing campaigns. Thanks for everything Firedrum!!

Ease of use and well laid out UI scheme

Not 100% accurate in the reports, or what some of the numbers meant after campaigns were sent.

Been a long time customer. Very rare I have had a problem. Any issue at all... customer service is top notch.

Easy to use

None

great

It was Easy to use. The software was simple.

it was a little pricey for me. I would like to see some trial products.

I started using Firedrum about a year ago and it's been great so far. If I have any questions, they are quick to get back and assist. I wish there were more options, like more font choices and interactive media to use on the email templates but it's a great tool besides that. Adding members is swift and easy to find because of the categories.

Ease of use

Needs more options in the email template

Having used a more well known (and more complicated and more expensive) service for years, I was delighted with the simplicity of the FireDrum interface and surprised at the power of the controls. Of course, I wouldn't have dumped the higher-priced Email Marketers if FireDrum wasn't at least as usable (it was waaay more user friendly), but I haven't had to give up anything except higher prices and have gained in every way. FireDrum is great!

Easy to use. Easy easy easy.

I wish one could schedule more re-sends to unopened, each time refining in the send. One is great but four would be greater.

This product has all the features you need and steadily improves over time. And, it isn't bogged down by a lot of "extra" stuff. That makes it easy to learn and use on a regular basis. We've been using it for years, after leaving CC due to high cost and complexity - and are very happy with the result.

I switched to Firedrum about six months ago because I felt that the contact management system I was using was cumbersome and expensive. I have not been disappointed! It's much easier to use, I love the templates, it's more affordable and the customer service is very responsive. I made the right choice and have recommended the company to several friends with small businesses.

Ease of use

Sometimes formatting on a template can be a bit challenging, but overall good.

I have had a very positive experience with Firedrum's email marketing experience. The support staff has been very helpful and promptly answers all of my questions. They are continually improving their tools, which I also appreciate.

Bang for your buck. Customer service is great. Fairly easy to use.

The new software (email creator is great), but could use some improvement in explaining how certain buttons work, etc.

FireDrum is great, it lets you use many of your own pictures so that you're not using the same clip art as competitors in your field.

I can use my own pictures

Templates are not editable

I have used other websites, this one is priced correctly and easy to use Highly recommend Firedrum. I have referred small businesses your way. Service is fast response and very helpful. Newsletters, marketing, and other uses on this website make it suitable for ALL kinds of businesses.

easy to use and clear

inputs of contacts are hard to find at times and it does not show if you have inputted a contact twice