I am very pleased, with the overall experience, services work as intended

The Web UI design, easy of use, the functionalities that are needed and available for each of use cases

support would be most responsive for us in the US, not waiting for UK folks to solve incidents

This tool has improved in the past year. The new layout the team did in the past 6 months has greatly improved the experience and I think will help partners like Onix sell it more.

As a remote company that is Cloud based (we don't have a traditional LDAP, etc) , we have the opportunity to allow our end-users to update their own information in CloudM Manage based on the information that they want to provide. I love this idea because it is empowering our users to take control of the information, especially if they are moving to new places or getting new phone numbers, we take out IT as the middleman. This is actually part of our onboarding process to have the new employee go fill out this information! From an administrator/implementation, I enjoy the domain insights and the ability to have smart groups. Smart groups are HUGE considering Google has not had dynamic groups and even now coming out in beta that is fairly limited. Smart groups are more intuitive for administrators who aren't skilled in APIs so it still one-ups the future of dynamic groups in Google. Lastly "MIGRATE" Email in the offboarding! This is HUGE! Other tools don't offer this as a deprovisioning workflow.

I think it's still not as intuitive to create different smart contacts and groups by utilizing the search functionality. That always trips me up a bit. Also I wish in the "Roles" section you could see who all is assigned to the different roles. This can be a bit confusing.

Migrating from Micro Focus Groupwise to gMail. It did not go smoothly.

It provided lots of options for source and destination platforms, and lots of ways to handle and translate data.

It simply did not work for a large portion of my users, and support is near non-existent. Unable to actually speak to anyone about support, multiple days between emails from support, generally asking for you to send duplicates of logs that you already sent. Possibly the worst support experience with any paid company that I've ever experienced.

The overall experience has been very helpfull, especially on the onboarding-offboarding process, avoiding human error.

CloudM Manage supports an onboarding and offboarding management which works very well. For many, including us, onboarding-offboarding of employees is a repetitive, tiring and rather time consuming tasks. but everyone knows its importances. For so long, we have been doing it all manually, but now with cloudM, our onboardin-offboarding tasks are finished very soon, with very little margin of error because all can be started, managed, from a single platform. The user management features are also very helpful, now we can utilize our budget better that we have a way to monitor license usage, determine which license is not fully optimized and/or utilized and can be reduced. Vice versa, we can determin what license is required more than others.

We are hoping that CloudM Manage could also monitor endpoint and add features in EndPoint monitoring and management. The Email signature is i think nice to have, but not necessarily crucial.

Effective for completing migrations from a variety of sources to varied destinations. The documentation is well written and the interface is effective and simple. Great product overall.

The web browser user interface makes the process seamless and easy to deploy in a matter of minutes.

The challenge I often face with this tool is the purchasing of the licensing. The online portal allows for a minimum of 25 users but I have in the past done migrations for less than 25 users which extends the purchase process as I need to go directly through the sales team, but still a great solution otherwise.