About VoiceShot

Voice Shot is a cloud phone solution that helps businesses streamline operations related to call forwarding, screening, transfer, blocking and more. The urgent alert module lets users broadcast text and voice messages to create public awareness during emergencies such as fire, security threats, severe weather conditions, and more.

Voice Shot enables businesses to automatically send all voicemails directly to linked email addresses in WAV file format, ensuring timely delivery of all messages. It allows customers to utilize speech recognition technology and submit responses via pre-configured voice menus. Additionally, professionals can create personalized voice messages for recipients using text-to-speech technology.

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Supported Operating System(s):

Web browser (OS agnostic)

6 Reviews of VoiceShot

Average User Ratings

Overall

4.83 / 5 stars

Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

Ratings Snapshot

5 stars

(5)

5

4 stars

(1)

1

3 stars

(0)

0

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

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Showing 1 - 6 of 6 results

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July 2020

Reggie from ARG Financial Services, LLC

Company Size: 2-10 employees

Industry: Consumer Services

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2020

Hands Down THE BEST Cloud-Based Voice Broadcasting Solution Available

From a scale of 1-10, I honestly rate VoiceShot a 15... Not only is the service exactly what they say it is, but its also affordable enough for a new business to use without batting an eye.

Pros

With the launch of our new business we had been searching for a service to assist with our automation systems to keep our customers notified seamlessly. We tried several other services that had shiny nice looking websites & big promises but all fell short. Within 1-day of signing up with Voiceshot we had our automations up and running with the help of customer service that was second to none! I HIGHLY recommend anyone looking for cloud-based Voice and/or SMS Broadcast Services reach out to VoiceShot!

Cons

If I were to have to choose something, it would be the fact that I did need some assistance to get the system up and running. Notwithstanding, the customer support was extremely patient and walked me through the process step-by-step... Not often can you say that calling customer support was actually enjoyable!

Reasons for Choosing VoiceShot

It works, Its easy, Its affordable, and did I mention it works?!?

Reasons for Switching to VoiceShot

I had trouble making the services work as the companys promised... I patiently went through the customer support process with the other companies for weeks and could not get anything up and working.

March 2020

Daryl from iCode Academy

Company Size: 11-50 employees

Industry: E-Learning

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2020

The best things about being a Voice Shot customer

Voice Shot has been able to assist me with my phone needs as my business grew, whether I needed something small or large they could provide a solution for my communication needs.

Pros

Voice Mail, Call forwarding, and having multiple extensions.

Cons

No not much of any thing, they are always there to assist me if I need something.

Reasons for Choosing VoiceShot

Voice Shot had exactly what I was looking for and customer service was unmatched.

Reasons for Switching to VoiceShot

Comcast was too costly, had technical issues, billing was inconsistent

June 2020

Ben from PM Music Center

Company Size: 11-50 employees

Industry: Retail

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

June 2020

Incredibly Helpful!

I contacted Voiceshot and they immediately answered all my questions regarding their text messaging services. Everything was explained to me clear, cut, and dry. We've experienced little to no issues with outbound calling - a service we continue to use.

Pros

This software's interface is incredibly easy to navigate in use, especially if you're used to using a computer all day. The services offered are crucial to perpetuating any business, small or large. There are other companies that offer similar services, but for cost and additional quality customer service, you can't go wrong with Voiceshot!

Cons

The interface aesthetic appears a little outdated with small links and buttons. A fresher look could draw in newer business owners and younger users hired in their respective positions.

July 2020

Kent from Quest Group, Ltd

Company Size: 1 employee

Industry: Information Technology and Services

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2020

Excellent customer service & good pricing

VoiceShot's team provided excellent follow-up on a complex transfer of a business line from another carrier. VoiceShot consistently contacted me to keep me informed and coordinate the process. I couldn't have asked for anything else. They truly went beyond my expectations and exceeded the level of service which I normally encounter with other service providers. I highly recommend this service.

Pros

Easy to set up the desired features like call-forwarding. Statistics are readily visible for tracking calls, etc.

Cons

No concerns about the functionality of this software.

Reasons for Switching to VoiceShot

VoiceShot offered better pricing and more flexible services for a business line.

June 2020

Joe from B2i Technologies, Inc.

Company Size: 2-10 employees

Industry: Information Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2020

Always excellent customer service - modern solutions

EXCELLENT. We have done business with VoiceShot for well over 10 years. Their solutions allow us to conduct business easier and more affordably.

Pros

Virtual assistant, routing phone calls, easy to use

Cons

A small learning curve, but their human custom service rep (not a bot) can help you when needed.

July 2020

Chris from Lifeline Refunds

Company Size: 2-10 employees

Industry: Real Estate

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2020

Great Solution for Followup

Pros

Simple to set up for followup with Clients. Saves a lot of time.

Cons

User interface is serviceable but is not "current". They are working on an update to be provided mid 2020 to refresh the interface. Works great with Chrome. UI is a bit touchy with Firefox so use Chrome.