About Voyent Alert!

Voyent Alert! is an emergency mass notification solution that allows businesses to utilize the alerting application to rapidly send enriched and personalized alerts for both critical emergencies and day-to-day notifications.

Voyent Alert! enables staff members to send personalized information to end-users with details, such as maps, visuals, and attachments. It lets supervisors set up 2-way and group communication channels, attach map pins and locations, and ensure a comprehensive and organized response to critical issues.

Team members can send engaging, personalized and contextualized alerts with images, documents, and map directions relative to them. The geofencing tool offers supervisors the ability to define notification regions, such as specific stre...


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9 Reviews of Voyent Alert!

Average User Ratings

Overall

4.78 / 5 stars

Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

Ratings Snapshot

5 stars

(7)

7

4 stars

(2)

2

3 stars

(0)

0

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

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Showing 1 - 9 of 9 results

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March 2021

Stephanie from Town of Portugal Cove-St. Philip’s

Company Size: 11-50 employees

Industry: Civic & Social Organization

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2021

Awesome tool and easy to use!

Pros

I absolutely love how simple it is to use the Voyent software. We are able to quickly and efficiently deliver important messages. This service is also so reliable and very rarely have I had any issues. On the rare occasion when we’ve needed help, the Voyent team has been there right away! The staff are friendly and super helpful. I often speak of how exceptional their customer service level is compared to other businesses I deal with. I highly recommend this service to anyone!

Cons

Nothing really! It’s great :) I haven’t had an negative experiences. Any time I’ve had an issue, [SENSITIVE CONTENT HIDDEN] has resolved it within minutes.

Reasons for Switching to Voyent Alert!

Everbridge was more expensive, complicated to use, and it required a difficult and intensive training course. Within a few hours I felt like I was an expert at using Voyent because the program design is so much simpler and more efficient!

Response from ICEsoft Technologies

Replied March 2021

Thank you for your kind review Stephanie! We really appreciate it. You and your team have done an amazing job with the system and used it such creative ways to engage your community. Thanks for being part of the Voyent Alert! community.

May 2021

Aaron from City of Parksville

Company Size: 51-200 employees

Industry: Government Administration

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2021

Its all about the service

[SENSITIVE CONTENT HIDDEN] has been extremely supportive and easy to work with. He provides information, options and encouragement every time we use Voyent Alert. [SENSITIVE CONTENT HIDDEN] is always open to expanding the product to suit our needs making the product better for everyone using it.

Pros

Ease of use and the multiple functions of Voyent Alert make this the most efficient and cost effective program available to local government. Voyent Alert is an internal and external communications tool providing one place to go for communication with staff and residents for both general and emergency information. The best part is the service. calls and emails for advice, direction, help are responded to immediately and options for training are expanded and encouraged regularly.

Cons

After looking for cons, we were unable to find anything we did not like about Voyent Alert.

Reasons for Choosing Voyent Alert!

initially cost drove us to look for a better product. We stopped at Voyent Alert. The cost was better and no other product provides the same level of service and support.

Response from ICEsoft Technologies

Replied May 2021

Thanks for your kind review Aaron. We are so glad you find Voyent Alert! easy to use as well as a great tool to communicate with both staff and citizens.

March 2021

Meranda from Town of Fort Macleod

Company Size: 11-50 employees

Industry: Government Administration

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

March 2021

Great way to get information out!

Recently we used Voyent Alert to send out a survey for public participation. We had over 200 people fill in the survey within a week. With covid restrictions, public participation and communication opportunities have been challenging for our municipality. We feel that the great success of our public participation is due to the efficiency of Voyent Alert in getting communications out.

Pros

Customer service with the company is excellent. They are fast at helping you with anything. The software works great and user friendly. We loved that we could get messages out to people who didn't have access to the internet or a cell phone. Reliable. Updates have made it even better. Our company looks forward to using it more this upcoming year.

Cons

It was initially hard to get users to sign up. They didn't understand what it is for. We are still sending regular messaging provided to help get people to sign up for this. In 2 years we have over 300 users.

Response from ICEsoft Technologies

Replied March 2021

Thank you for your kind review Meranda! We are so glad you were able to engage your community with the service and saw great results with your survey.

March 2021

Neil from City of Meadow Lake

Company Size: 51-200 employees

Industry: Public Safety

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2021

Voyent Alert - excellent choice

We needed a system that would provide mass alerting, targeted alerting, and internal (staff) alerting. Voyent does all of this, along with some "bonus" capability that have proven to be very useful.

Pros

Support is beyond compare. The alerting setup is easy, and very versatile. It have many capabilities beyond other typical "alerting systems". It lends itself to day-to-day advisories such as water breaks and road work, as well as emergencies. New features continue to be added. It is by far the most functional system available, and far better than some others we looked at, which also cost a lot more than Voyent. Most important: we have complete control of the messages delivered.

Cons

Really, no complaints. The few bugs that we encountered were corrected impressively fast. The company is very responsive to suggestions for improvement.

Reasons for Choosing Voyent Alert!

Support, price and functionality

Response from ICEsoft Technologies

Replied March 2021

Thank you for your kind review Neil! We really appreciate it. You and your team have done an amazing job utilizing the system in creative ways to engage your community. Thanks for being part of the Voyent Alert! community.

March 2021

Stephane from Regional District Central Kootenay

Company Size: 201-500 employees

Industry: Government Administration

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2021

Voyent Alert Review

The staff at Voyent Alert have been very helpful and supportive. I am very pleased overall.

Pros

The Voyent Alert software allows us to send detailed notifications that include a map of the affected area. The system also allows us to send notifications according to residents set locations, instead of sending a message to the entire population or Area.

Cons

The Software is very powerful, it allows the administrator to build custom Alerts. The downfall is that it can get confusing as there are many different ways for creating a notification.

Reasons for Choosing Voyent Alert!

It really came down to the fact that Voyent is a more powerful system then the competitors. With the mobile app and the integrated maps, the notifications are more precise and more valuable.

Reasons for Switching to Voyent Alert!

We made the switch because we were really interested in being able to send notifications to residents who live within the boundary of the emergency.

Response from ICEsoft Technologies

Replied March 2021

Thanks for your review Stephane! We really appreciate it and are glad you are finding the systems features both powerful and useful.

March 2021

Rosalind from Dundurn Rural Water Utility

Company Size: 2-10 employees

Industry: Utilities

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2021

"Talk Mail" Program

The support that we have received is probably the BEST in the world. My gosh, they are so great - any time of the day or week-end (when we needed them on an unexpected water line break) The cost is really great as well.

Pros

We switched from a company that only allowed us to phone all of our customers. Now we can call, text and email - either 1 of these or ALL of these! We were so happy to allow these options to our customers !

Cons

There really is nothing that we liked LEAST about this software.

Reasons for Choosing Voyent Alert!

Because they were Canadian, the support was phenomenal, the price was excellent and because we weren't being charged by call, we could budget must easier with Voyent. Overall, just excellent !

Reasons for Switching to Voyent Alert!

We wanted to have the ability to text or email our customers and the US cost program was based on usage. Voyent is an annual fee - use it as many times as you like.

Response from ICEsoft Technologies

Replied March 2021

Thanks for your great review Rosalind - we really appreciate it! Glad you are enjoying the multi-channel delivery feature in order to reach people quickly and multiple different ways.

May 2021

April from Town of Manning

Company Size: 11-50 employees

Industry: Government Administration

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

May 2021

Best way to connect with our residents

Love the app and that it can send messages through email and also to residents landlines. It keeps out residents up to date with activities and alerts in our community.

Pros

I like the ease of use. Also that it can reach our elderly residents and other user that don't use social media.

Cons

I find that the product is easy to use and don't have any complaints about it.

Reasons for Choosing Voyent Alert!

The price was economical but also it could reach the residents that weren't on social media. Our residents love it.

Response from ICEsoft Technologies

Replied May 2021

Thanks for the great review April. We are glad you are finding it helpful to reach out to residents not on social media.

March 2021

Mark from RDKB

Company Size: 51-200 employees

Industry: Government Administration

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2021

Great Product for Smaller Local Goverments

The staff at Voyent Alert! are very professional and quick to respond with help. Setup and implementation was easy. Voyent also is continually improving the system and have come out with many software improvements since we joined.

Pros

The quick deployment of alerts to rural areas without cell coverage.

Cons

Without regular use it the software can be challenging to use.

Reasons for Choosing Voyent Alert!

FOIPP complainant, and Canadian company with aggressive pricing.

Response from ICEsoft Technologies

Replied March 2021

Thanks for your kind review Mark - we really appreciate it! We are glad you found it easy to set up and use as well as deploy alerts to rural areas without cell coverage.

April 2021

Lyle from Victoria County, Nova scotia

Company Size: 11-50 employees

Industry: Government Administration

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2021

Voyent Alert Review

So far we have had a very positive experience with Voyent Alert.

Pros

Ease of use and rapid deployment of the messaging.

Cons

So far I have not found anything I do not like, I do with there were more optional templates.

Reasons for Choosing Voyent Alert!

Focuses on Rural Municipalities

Response from ICEsoft Technologies

Replied April 2021

Thanks for your kind review Lyle! We are glad you are enjoying the product.