Our experience with asterlogic and Agentrak is extremely positive. They have a customer friendly ethos that puts the customer first and are responsive to our needs, which is very refreshing compared to other suppliers we use. The overall functionality is 2nd to none and has allowed our business to see significant productivity improvements.

AgenTrak is so easy to use, as soon as it is deployed it begins collecting data and giving us a real insight into our employees. This has been even more so important since lockdown was introduced. The ability to live view the remote employees and quality check their activity is invaluable to our managers. The real-time and historical dashboards on employee geo-location, employee broadband speed, App/URL use and productive and unproductive time are amazing and give us 360 degree view of our employees and their performance We have also been able to identify employee wellbeing issues via AgenTrak and tackle them before they became serious problems which is key with remote working

To be honest there isn't much not to like, it really does what it says on the tin and is so easy to use Plus asterlogic are so responsive in bringing in new features, anything we needed has been delivered for us in a timely manner and to a high spec.

Our performance went from delivering less than 10% of the expectations to 1200% of what was expected of us. Agentrak saved our business!

The product is very simple and easy to use, it's provided us an ability to support, monitor, coach and optimize our workforce in a way that seen our productivity and output increase by over 1200% Utilizing Agentrak changed our business from being an absolute failure and the lowest performing company against 32 other direct competitors, it transformed us to be the market leader in our field and consistently ahead of the competition with tangible evidence showing we're much higher than the rest. Agentrak allows us to share best practice from our highest performing agents and give this to those who struggle. It gives us the opportunity to really see what our employees are doing, even when they're working from home. It lets us see they're working in the right environment and that we're still meeting our security obligations whilst agents work from home. Without agentrak working remotely or even reviewing agent activity whilst in the office environment would be a lot more difficult and I know that we would have lost some very lucrative client contracts due to our performance levels pre-Agentrak!

We're now in a position where we can feed in changes to the Asterlogic team who will build any changes/tweaks we may need so there isn't anything I dislike.

Very positive. The team are engaged and motivated. They attended our endless meetings about the progress of implementing this and provided immediate solutions or took it away and had a solution within days. Nothing was ever an issue

The API. I am a BI developer and working with this API was very easy. Feedback was taken and dealt with very quickly.

None at the moment. they fixed everything i didnt like or needed them to fix.

Since installing the software, we have seen an increase in productivity and a reduction in prohibited, personal use during working hours. We now have the opportunity to live coach our WFH agents and are able to hear both sides of the conversation and view their screen. This is supporting training by showing live calls from experienced users to the training teams. AgenTrak have gone above and beyond to support us by joining our daily project calls, asking for feedback for their development team and responding to queries via emails within minutes. nothing has been to much trouble for them, this is refreshing given previous experiences of other software providers (once its sold to you, they're no longer supportive!)

Really simple to set up, install the programme to the users machine and they appear on AgenTrak to process. Creating new teams, Managers, adding users is very quick and easy. Being able to set and change the perimeters for alerts is fantastic for flexibility and to be able to bespoke the software to your own business models. The 360 live view of desktop allows microphone, webcam, dual screen view (these are all customisable and can be turned off if you'd prefer). The dashboard is very simple to view/use.

For our business, we would prefer some reference boxes per user to be able to add unique identifiers per user so we can cross reference the data exported via the API with inhouse reporting. this has been suggested to the team and it is currently being discussed within their development team.

Our experience with AgenTrak has been very positive one and we have and will continue to recommend this product. AgenTrak provides another level of information to managers to allow them to effectively manage their staff in a remote working environment. The service provided has been excellent and the team have went out their way to make any adaptations we have asked for.

System is very user friendly, easy to set up and remove staff. Data allows us to identify staff with low productivity and ensures we direct our support timeously and the ability to set productivity alerts supports the managers in day to day management of staff in a remote working environment.

In the initial stages we found the reporting functionality did not meet our needs but once we discussed our needs, the changes were implemented in a very timeously manner.

Amazing.

It's extremely user friendly, allowing for a full 360 view on how your staff, a invaluable tool for any business. It will/can increase the productivity of any organisation by a significant proportion.

The reporting is in a real time view, however the ability to export data into a raw format isn't readily availible to the average user and would require API connections to extract this data.

The overall experience was excellent and the team at AgenTrak were a pleasure to work with and nothing has been too much trouble.

The purchasing and implementation programmes were completed efficiently and on time with no hiccups which as the decision maker made internal discussions very easy. The system has delivered everything I was promised it would.

I think the system has all the requirements a business needs to monitor its staff and ensure productivity KPI's are achieved.

Faultless from implementation to support

The ability to track advisors productivity while working from home

The fact that as a business we only went with a lower number of licenses, whereas i believe a full business role out would give us greater benefits

very positive

Ease of implementation and straight forward.

Additional reporting would be nice but then again - they do allow you to access all the data via an api...

has been great. staff were friendly and always ready to help.

Ability to keep track of users and minimise downtime.

Just the need to add an extra file for machines not on the sigma domain. not able to pickup azure network.