I was hesitant to use any form that I needed to pay for, but this actually has become a go-to form builder for many of my projects. From obtaining leads, to registration and accepting payments, 123FormBuilder does it all at a decent price. It also helps that the forms look nice on any website page it's embedded in.

I do think some of the limitations vs cost could be adjusted, but if you are collecting money from your endeavors and using the freemium version, you should be okay.

Overall it is a reliable and easy-to-use service.Change is progressive without major changes often, making adoption and adaptation easy.I can see that many new features are added, but it's not in your face.

The API support for popular web tools works well.Testing before release to live is straightforward, with instant form duplication and publication.Embedded code works well in basic iframes and loads quickly.Token-based security for API integration is robust; I don't remember having an issue on that side of the tool.I like the price; you can do a lot on the basic bundle.Help pages are beneficial and well-written.A low incident rate over the years, maybe twice a year, is acceptable for us.Non-technical staff find it easy to build forms, with the much better options list and visual tweaking than the basic Microsoft Forms tool.

Support is only via chat/email, which is a big waste of time when you need to discuss complex issues.I know that the support is Romanian-based, but don't they speak English in Romania?Slow to fix problems with a slow escalation process; you can never speak beyond the first support tier, which is frustrating. The inability to back up API configuration is a strong business risk, considering how complex some API mapping can be.

The customer service was terrible in the end. The fact that they couldn't fix this problem was mind-blowing​ given how big of a negative impact it has on a business. If you collect payments for your events DO NOT use this system.

It was cheap and seemed to work at first. User friendly but in the end it was the worst choice we made in the last decade.

We use Square as our payment processor. After our first event and having over a dozen of participants show up that we were not expecting, we learned that the system does not properly notify when a participant has actually paid. The system showed that the payment was not completed when it had actually been completed. We were told that the reason for this was because it did not directly integrate with Square and that if the registration window was closed before the payment was complete, that the registration system would not show that any payment was made even if it was. We worked for hours with the team to see if this problem could be fixed but no solution was possible. If you collect payments DO NOT use this system! A system whose code cannot properly determine if a payment has actually been made is catastrophic to an event. Because our events are planned based on the number of participants we ended up having to pay hundreds of dollars per event for last-minute housing, food, space, instructors, admission fees and more. By the time we had learned this, we had already opened up many more events and were stuck for over 6 months dealing with random people coming to our events and spending hundreds of hours verifying every registration with Square to see if payment had been made. About 30% of all registrations had incorrectly identified whether or not someone had actually paid and we were left to pick up the pieces​. RUN from this if you collect payments. Use something else.

I like the many variety of designs that are offered with this software. It's easy to create forms, surveys, and the like. This software additionally has a lot of great templates.

I don't like that the fact that with all the great designs you have to pay the upgraded price; some of these should be made available. Although it's easy to create surveys, forms, etc., I've found another software that's easier.

I love 123 FormBuilder. It is easy to operate also has a professional presentation. It was essential for me to have a system for registration on the class I offer and to collect feedback from my clientes. I am small business owner and was doing many thing on my own and 123 FormBuilder made my life easier. At the very beginning even the free version was serving me very well covering all my need at that stage of my growth. The simplicity and the professional presentation of 123 FormBuilder made my very beginning possible, actually not just the beginning but the growth possible as well.

I love how simple, easy and effective the 123 FormBuilder is. I could create a very professional surveys, online registration and feedback forms for my clients which has helping me to improve my services. Once I create the form I could send the link straight to my client or connect the link to my website page. The software is very intuitive and even if you have no experience with technology you can create professional forms for your clients with no problems. It also has verification before the cliente send the form to ensure that your form are filled by people not robot. Which make it very professional and safe.

I am very satisfied with 123 FormBuilder. I have no problem with this software until now, it has covering all needs of my small business - regards to my forms - pretty well.

Couldn't be happier. I receive a lot of positive feedback.

Over the years I have used the software I might have had one question for support when I first started using it. I accidentally deleted one of my forms and it was recovered immediately. I have many forms with a lot of my eye-catching graphics. The software allows me to generate forms that get results.

Nothing. It does everything I want it to do. It is exactly what I was looking for.

As a user, I would totally recommend 123FormBuilder. I use it monthly and it only takes me minutes to set up the form I need.

The best feature if offers is its wide range of alternatives when creating a form. You can choose from a variety of designs which fits most of the scenarios you might need.

As it is an amazing tool with great results and really easy to setup and use, it is also one of the most expensive ones in the market when talking about the enterprise plans. As a user I really enjoy it, but you might want to check out other alternatives if you are in low budget.

We use 123FormBuilder as part of the patient messaging system in our office. It is secure, easy to use, and their customer service is excellent. The only times we have had questions or run into issues, we received help right away, and one of the times, they were even able to add a feature to how we see read and unread messages, which was a very big, pleasant surprise! Their customer support staff are always excellent to work with.

Excellent customer support! I received help right away.

No complaints at this time. The only time I had an issue with logging in, I received help right away.

123formbuilder has ample options for question type and customization opening the door to meet so many needs such as applications, surveys, reports, etc.

The pricing for 123formbuilder is not too high, however, the options within the lower cost levels are limited. For example, the lowest tier has a question limit that is pretty low.

Ability to make a huge variety of forms and add personal logos for your business. Excellent customer support to help with any issues you may run into. extremely user friendly for all levels of staff.

The amount of form fields with the starter pack could of been a bit higher as some of the forms I needed to create had a huge amount of fields but for many the amount is more than needed.

I used the software to hire staff for our nonprofit. All the applicants who used the forms said they were easy to access and complete.

The software was very easy to use. To build forms all you needed to do was drag and drop elements (multiple choice, choice matrix, short answer fill in) into the document. What was really helpful, which no other software on the market does, is the fact that you could fit up to two column's worth of questions, side by side, in the same document. This allowed you to keep forms short as all of the space was used efficiently. Most other form builders force you to create one big, long column of questions that stretches across multiple pages.

What I liked least was the fact that the software was missing the ability to export forms to PDF or Word. The only way that I was able to share the form with users is with a URL. This is an issue for me because in my line of work I work with clients who do not have reliable internet and yet still need to fill out the forms I send them. With an exportable Word or PDF version of my form, they could do this.

Lots of great features, support for multi-file upload, integration with WIX websites. Ability to manage the forms within the WIX framework. Color schemes which work well with WIX templates

Where do I start. 1. The WIX plan gives you 100MB of upload data, but no easy way to manage the purging of the data. You have to do it all manually, every day if you get many submissions. There are no mechanisms for auto purging data... and your account gets restricted, form submissions are held hostage 2. We regularly receive payment failed notifications, when ALL our payments have gone through just fine 3. They just want you to upgrade to their much more expensive plan, and they do everything they can to mislead you to purchase 4. their support is mostly unavailable in real-time and unhelpful/unfriendly 5. wonky interface: discrepancies between what settings they say are active and what appears in our account/form settings 5. Overall a terrible experience and we're actively looking for an alternative at this point

This is an easy-to-use form builder with payment integration, which is exactly what we needed. However, the fact that we have been trying to get a bug fixed for months and continue to be told they are "working on it" is incredibly frustrating. This has rendered us unable to charge late fees, which is costing us money by the day.

123 FormBuilder is easy to use and allows near-infinite construction and customization.

There is a problem with the way the date fields communicate that has left us unable to charge late fees for months-- and we have not received meaningful support on the issue despite numerous emails back and forth with the company.

Good

The ability to change the form fields as required . Instant viewable changes. Different forms for promotions . Ease of use for client . Easy to read for customers. Instant reporting of receipt of form completed by customer.

Sometimes the contact form disappeared off the website and had to review.

Basically described in the Pros section, ease of use and reuse of a master form. The ability to drop the link into an html, create reports, real-time notification of registrations, customize the "from" in the notification responses, and appear to be your client on their behalf.

I was in a hurry to find a solution for a client of mine - A form for their guests to register for an event where I could produce registration reports for the client and monitor registrations. I also needed access to the form to be a link that could be dropped into an HTML invitation. I found 123FormBuilder for the first project, and have not searched for another option 15 projects later. I admit that I need to take time to perfect my template by learning about all options 123FormBuilder has, because I know there is room for improvement with the look and feel the client sees when they click "register here." I would suggest taking the time to build that first one, then it's so easy to duplicate and modify for future use.

The support icon that is always in the corner while I'm trying to design a form.

I love the fact we can populate fields and options based on the responses of the customer. We are able to accurately provide pricing and add-on options automatically.

Personally I would like to see a few more integrations including Quickbooks.

Build forms for wide range of use cases without coding with best designs and special for events.

Somehow pricing for entries is a bit expensive

The forms are easy to us and work very well. They are well laid out also and easy to us

I would need the form to be translated in multiple languages

I like the fact that the basic version of the service is free, allowing for it to be tried out and assessed at no charge.

I didn't like the fact that when the form submissions come in, they are in plain text in email, and so are not really very secure.

I love 123 FormBuilder! So many functions and so simple to use! You can use templates that are available or you can start from scratch. It's so easy to add fields to your forms. When you're ready to publish, just grab the embed code to embed the form into your website. Easy peasy! If you need more advanced features such as payment integration or would rather not have their link on your form, you can subscribe to their premium features. In some cases the free version is fine.

I really haven't had any issues with 123 Form builder. I like pretty much everything about their service.

We are able to have all of our forms organized in one software which is great!

Love that this software integrates with many website managers and social media outlets. With easy integration, you are able to disperse your forms to a wider audience.

Even with a paid subscription, there is a limit on the number of questions you can ask. You can pay more for additional questions but for us, we maxed out the budget. We found ourselves asking fewer questions on a scholarship application because of this limitation.

Easy custom made forms to get leads for the business in their website

Very useful, easy to use and implement on a website. I use it with my WIX site and it works well! When I need help, customer service was very helpful.

Nothing that I remember really. Maybe the interface can be more clear

I like the fact that you can group forms and integrate with other apps to set automations (like Zappier).

I'm not sure if its an issue on my end but for some reason, you cannot search by name. I've only been using it for a few months but I mean its ok.

What I like most about 123form builder is the ease of use. It is very handy when making forms for my business.

The worst thing about 123 form builder is the price. I only had the free trial and loved it but not sure if I would pay for it.

It is a very good form builder software. A very good value for money

No problem encountered in the use of this software I highly recommend