We had multiple fax lines within our organization because some of our customers would still fax over order documents and purchase orders. We wanted to find a more convenient way to send and receive these faxes. eGoldFax has given us the ability to send and receive faxes via email and give each salesperson their own fax number. When faxes come into a person's fax number, they are routed directly to that person's email. We recently had a situation where a salesperson accidentally deleted a fax from their email box. When the customer contacted us to find out why their order had not been processed, we were able to go into the encrypted fax archive and recover a copy of their purchase order. With a lot of our employees working from home due to the pandemic, eGoldFax has ensured that our salespeople continue to have access to faxing even though they are no longer physically in our office. Using eGoldFax has improved the efficiency of our faxing process immensely.

Product is easy to use so user training was minimal. We were able to eliminate our physical fax lines and save around $50+ per month, per line that we were paying for them. All faxes are archived so it enables us to go back and look up the history if someone claims that they sent us something and we didn't receive it. eGoldFax also has the ability to automatically route faxes to an email box, network folder/share or automatically print

There is currently no option to print directly to fax but I heard they are releasing a printer driver soon to solve this

My experience with E-Gold fax has been great. The support team is always extremally responsive whenever I have a problem related to E-gold fax. They also helped us get re-set up when we changed data centers and were immediately available.

Easy to use, the portal gives great metrics for tracking not only where the faxes come and go but also productivity among users. I love that my team can use it while in the office or working from home.

I wish they could integrate with our EMR. Right now we have a custom application connecting our EMR to E-Gold fax.

Over all, I would recommend it to other users but warn them about the time it takes to input your contacts into the machine.

The system is easy enough to use once all information is input into your fax machine

The process to save a contact is time consuming. The fact of it being internet based, if your internet goes out or glitches, the fax might not be sent or received.

The sales and setup teams were great! After the sale questions have also been answered quickly. The product sells itself, so it isn't hard for the eGoldFax team to sell it. Call and get a trial and you will be sold!

Safe, secure, low cost and ease of use. It nails all four important areas.

Nothing. If they gave it away free that would be great, but then they wouldn't be able to provide this great product.

GoldFax customer support is excellent. They made the migration easy. The hardest part of a migration from traditional telco POTS lines is waiting around for the telco to complete the porting. GoldFax takes care of working with the telcos, though, which is really nice.

GoldFax is easy to setup and rollout to end users. There really is no software to install. Users send and receive faxes from within Outlook. Other than informing users how to format an email to fax address there is virtually no training needed to use GoldFax. And, the product works day in and day out.

It would be nice if there were different levels of administrator access to the GoldFax portal. For instance read-only access is desired for help desk personnel who may need to track a fax. System administrators need full access to make system changes. Improving the interface between GoldFax and copiers would also be nice. With the current web interface its hard to tell if the connection is live, if it was set up correctly, etc.