Field Force Tracker Software


 

Field Force Tracker is a cloud-based field service management (FSM) solution that helps businesses to manage their day-to-day business operations and interactions with the mobile workforce. Key features include automatic scheduling, a dashboard with automatic ­location tracking, the ability to create service histories and inventory management capabilities.

In Field Force Tracker’s job dashboard, users can choose to schedule jobs manually or automatically. Its automatic scheduling tool can take into account job type, technician skill level and technicians’ current location, among other things, when automatically scheduling jobs.

Field Force Tracker also includes integrated voice over IP (VoIP) technology that allows users to call technicians from within the solution. Users also get access to employee and customer databases.It also allows users to generate built-in and customizable reports, which help them to spot trends and make business decisions. Mobile applications for iOS and Android devices are also available.

Services are offered on a monthly subscription basis that includes support via phone, email and other online resources.

 

Field Force Tracker - Scheduling dashboard
 
  • Field Force Tracker - Scheduling dashboard
    Scheduling dashboard
  • Field Force Tracker - Clients
    Clients
  • Field Force Tracker - Employee reports list
    Employee reports list
  • Field Force Tracker - Invoicing
    Invoicing
  • Field Force Tracker - Parts details
    Parts details
  • Field Force Tracker - Login
    Login
Supported Operating System(s):
Web browser (OS agnostic)

18 Reviews of Field Force Tracker

Showing 1-18 of 18

 

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December 2018

December 2018

Petroleum Service industry

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Overall this is a great system. It needs a little tweaking to make it more user friendly but generally it is easy to use and maintain.

Pros

The ease of use once all information has been entered

Cons

Figuring out how to upload data. Multiple steps to close out jobs

Review Source: Capterra
 


December 2018

December 2018

Equipment sales

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
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Quality
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We were looking to move from paper service calls to electronic format for ease of use and tractability. So far this meets our needs but would love it to be a bit more flexible.

Pros

Cost and simple app. The techs download the app on the phone and this makes it very easy to use for them.

Cons

Looks very dated. Could use a fresher looking interface or GUI. Wish I could use the Admin features on the app with my phone. This would really make the app rock.

Review Source: Capterra
 

Arvind from Victory Falcon ET
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2018

December 2018

It is great tool t manage the team deployed in the field with all necessary information on hand

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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I have a team for servicing my clients. It gives me good control on resource deployment and for the guys in the filed it has all required information on hand.

Pros

The user interface. It has all necessary information.

Cons

Too many features but maybe other users need them.

Review Source: Capterra
 

William from Central Texas Elevator
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2018

November 2018

Intuitive field service application

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Functionality
Product Quality
Quality
Value for Money
Value
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Pros

The admin platform and field platform are easy to access. The creation of service requests by the customers and ability to create work tickets from that is easy to do.

Cons

The only drawback (and I may just not know where to look) is a time stamp of exactly when the customer typed in their request.

Review Source: Capterra
 


November 2018

November 2018

"Excellent" Help to manage over all Business Like Scheduling or Inventory

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
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My overall experience is very good like support team management or software very nice simple effective to improve business efficency .

Pros

More A to z technician scheduling time sheets, worker availability tracking and quick efficient service reporting, Custom drag and drop Technician Scheduling, Sales Order Processing & Sales Invoicing any more

Cons

Technician job scheduling, sales order processing and sales invoicing or assing task with mobile app

Review Source: Capterra
 

Dena from Tejas Vending
Number of employees: 51-200 employees Employees number: 51-200 employees

October 2018

October 2018

Good initial app

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We needed a tracking app for our field service team and this app came in the front runner for the price for the amount of modules that we could get with it. We wanted to try out the basic modules first to see if this was worth the work to get it set up and all of our information imported into it to make it work. The set up was incredibly easy. It is sort of slow but it does everything we need it to do. Import of CSV files is seamless and scheduling jobs is quick and easy. Customer service is extremely quick to respond by just submitting an email with the question or even a suggestion. My sales rep even answers quickly.

Pros

Basic modules are easily upgraded to individual modules so that I don't waste money on things I don't use and won't use. Customer services response is very quick. Sales response is an expected rate.

Cons

updating pages is a little slow but not so much that I wouldn't recommend. Slight language barrier on the phone but was able to get the information I needed.

Review Source: Capterra
 

job from jaymax technologies

July 2018

July 2018

all in one fsoftware

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
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Pros

Invoice and contract tracking has put the company record accurate, Inventory tracking and employees management is a pro

Cons

with such like a software in the company, i don't complain of anything if not appreciating the developers for the best work

Review Source: Capterra
 

Alison from moving forward relocation

May 2018

May 2018

helpful tool

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The ability to track and response rate associated with this app are great,
Easy to interact with the team,
Job scheduling is quite easier

Cons

None to be found. Sometimes Recurring charges are too high other than these high charges, its all good.

Review Source: Capterra
 

Chris from William Chrisman High School

April 2018

April 2018

Great way to track!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Support

Easy tracking and good cost!

Pros

The ability to track and the response rates that are associated with the software is great. You can assign projects and then track how the project is coming along.

Cons

Nothing really. I feel like the price point is good and many companies could benefit from the software. Keep up the good work.

Review Source: Capterra
 

Mark from Epaperers
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2017

September 2017

Very Good Experience with Us

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

use this software you all field customer support companies or all repair type business you track your service or job scheduling in the field

Pros

Tracking Employee Location or job management service with client status or feedback review or automated report generated after post review client dispatch work order

Cons

Yes i like it field force tracker that is good for Quick quotes and Invoicing, Filed staff management solution or Filed staff management solution

Review Source: Capterra
 

Bharat from Trinity Touch Pvt Ltd

June 2017

June 2017

Good using it for Renewable Energy Service team management.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
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Pros

Its easy to track the team member. Can be easily interact with team.
Assign projects to members & can ask for their daily job work

Cons

No Cons yet. The pricing should be a little bit lower & should be server based one time license. Recurring charges are too high sometimes.

Review Source: Capterra

  Response: Rapidsoft Systems, Rapidsoft Systems Inc

Date: July 2017

July 2017

 

thank you very much Trinity Touch Pvt Ltd

 

Mike from NewYorkBIO
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2016

November 2016

NewYork Bio

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Quality
Value for Money
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Hi this side NewYorkBIO bioscience supports companies. Our field team used field force tracker mobile tracking software with mobile build apps. that is great or trusted software and used very essay all employee are qualified education or not qualified education. yes amazing.

Pros

job scheduling or mobile tracking

Cons

tracking employee

Review Source: Capterra

  Response: Rapidsoft Systems, Rapidsoft Systems Inc

Date: November 2016

November 2016

 

Thanks Mike hanigan to support my owner

 

AK from A&A Informatics Info Pvt Ltd
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2016

August 2016

FFT Performance Card

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The Field Force Tracker SAAS model is very helpful software for services industry and makes optimum utilisation of field staff with low latency.

Pros

The ease of booking complaints and handling of the same to the field staff is very efficiently carried out without delays. System response is fast enough to handle even large number of queries.

Cons

Little options to modify functionalities as per your requirement if your user base is small but the company takes care of adding features in the next release.

Advice to Others

Overall good software at affordable costs which are paid back by getting hassle-free operation and added efficiency.

Review Source: Capterra

  Response: Rapidsoft Systems, Rapidsoft Systems Inc

Date: November 2016

November 2016

 

Thank you Ak

 

A.Mohan from Victory Falcon Electronics Trading, Dubai, UAE
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2016

August 2016

Field Force Tracker

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Rapidsoft's Field Force Tracker has really helped our company serve our clients efficiently and responding to client calls quickly while optimizing our resource management resulting in huge cost savings.

Pros

Its great practical features and user UI with every conceivable information capturing fields. We now have all the required information and its availability at the right place.

Cons

As of now it fulfills our all essential requirements.Can't think of any shortcomings as far as our business is concerned.

Advice to Others

It would be make our operations much better if an interactive client interface could be provided.

Review Source: Capterra
 

Rajeev from Packers movers

May 2016

May 2016

Quick packers movers

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

My packers movers all team used the service app to track very ease all qualified mambers over all used nice field tracker

Review Source: Capterra
 

Ana Maria from Printertechs

May 2016

May 2016

Easy and flexible tracking software

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Very nice! Great software tool for solution field management work order

Review Source: Capterra

  Response: Rapidsoft Systems, Rapidsoft Systems Inc

Date: May 2016

May 2016

 

thanns Ana Maria

 

Jonson from Beltwayos

May 2016

May 2016

Excellent tracking software tool

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

This software tool are excellent overall

Review Source: Capterra

  Response: Rapidsoft Systems, Rapidsoft Systems Inc

Date: May 2016

May 2016

 

thank you Tim

 

vivek from ECR electronic

April 2016

April 2016

over all good track work order software i have use six month

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Yes very great tracking software for field management employee or work order

Review Source: Capterra