Freshdesk

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Ratings & Reviews

Overall Rating

4.59 / 5 (16)

4.51 / 5 (2,172)

Ease-of-Use

4.5 / 5

4.5 / 5

Value for Money

5.0 / 5

4.5 / 5

Customer Support

4.5 / 5

4.5 / 5

Functionality

4.5 / 5

4.5 / 5

Last Reviewed

August 23, 2018

June 1, 2020

Pros/Cons

  • Pros

  • Dispatch console has tremendously improved our field technician management and work order assignments.

  • What we have benefited the most from with this software is the customization we have been able to do to tailor it to our very specific business and work flow needs

  • Cons

  • The reports are one of the most useful aspects but creating custom reports takes a bit of getting used to

  • There are very few things I dislike. They are Minuscule compared to the things we like about this software

  • Pros

  • This is an amazing app! I Love this app. so much. I can easily work anytime anywhere just using my mobile phone.

  • very easy to use. Support was very responsive to questions.

  • Cons

  • The only thing I would change is the interface seems a little dated. With that its still easy to use and accessible

  • I think the price is right but it is a little too high if you add some features.

Product Demo & Pricing

Demo

Pricing Range

What does it cost?

Software pricing is complicated and highly customizable. Let us help you figure out which products are really in your budget.

Advisor Recommendations & User Awards

FrontRunners

N/A

N/A

Number of times our advisors have recommended this product

(in the last 30 days)

9 Recommendations

N/A

Technical Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux

Screenshots