About Verizon Connect Work

Verizon Connect Work is a cloud-based field service solution that allows users to organize schedules, manage and track job progress and manage dispatching process.

Office and field workers can receive job information and updates on mobile devices. Schedules, invoices, quotes, customer information and more can be stored in the solution’s database. It allows users to drag and drop unassigned jobs to their calendars.

All customer details can be viewed in one location. Users can add multiple contact details, site locations, documents, images and log phone calls for each client.

Verizon Connect Work integrates with a number of accounting packages. Users can check availability and schedule open slots in a calendar format as well as create recu...


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Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 8

660 Reviews of Verizon Connect Work

Average User Ratings

Overall

3.27 / 5 stars

Ease-of-use

3.5

Value for money

3.0

Customer support

3.0

Functionality

3.5

Ratings Snapshot

5 stars

(190)

190

4 stars

(162)

162

3 stars

(92)

92

2 stars

(61)

61

1 stars

(155)

155

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 660 results

May 2018

Cindy from ELEVATED SERVICES, LLC

Verified Reviewer

Company Size: 11-50 employees

Industry: Telecommunications

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2018

It's one of the best purchases our company ever made.

We love this software, and we have cut down on employees unapproved use of company vehicles and improved employee driving safety by using it.

Pros

We've been using Fleetmatics, now Verizon Reveal, for years. We initially signed up with them because we wanted to keep track of what employees were doing in our company vehicles, but this software is capable of so much more. From tracking our oil changes to sending us alerts when employees are speeding, we use this every day. The customer service is amazing also, and there's a pretty nice referral program.

Cons

It recently went through a revamp, and we did a training for the new system about a year before it was actually released. It was a little bit of a messy transition, but once we downloaded the new apps to our phones and got over the hump of getting everyone back on the same page, it's been amazing. The upgraded graphical user interface and new features are great.

June 2019

Buz from Buz Plaxico Dozer Service Inc

Company Size: 11-50 employees

Industry: Construction

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

June 2019

Verizon Connect is a good product

In the construction business we are able to see where our trucks are located at all times. We are able to monitor any type of speeding and also unauthorized use of vehicles. Also we are able to see where our vehicles are and not waste a phone call.

Pros

Verizon installed the trackers and helped us set them up. Verizon was very professional throughout this whole process and stuck to their commitments and appointments. When we have issues cutomer service is always a phone call away.

Cons

Even though the trackers were installed for free ... I feel that the monthly service is too expensive. It seems maybe you could get incentives or price breaks.

September 2020

Heather from jck

Company Size: 51-200 employees

Industry: Construction

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2020

amazing!

It has been very good, overall it was easy to use and have not had a problem with the service so far.

Pros

Extremely easy to use, Granular functionality for alerts personalizable dashboards, Great monitoring features.

Cons

Long contract periods, this service is actually quite expensive. I wish there was some type of price break, Must install system yourself.

Reasons for Choosing Verizon Connect Work

It just had a update and we wanted to try it out for ourselves.

January 2019

Robin from Maid Brigade

Company Size: 11-50 employees

Industry: Consumer Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

1.0

Customer support

1.0

Functionality

3.0

January 2019

Verizon Connect Autorenewal sham

Awful.

Pros

I'm too disturbed by the customer service to comment positively about the software

Cons

We had been with Fleetmatics/Verizon Connect for 12 years. We rec'd little support though a couple of years back, a sales rep called to have us sign a new contract with an annual autorenewal. This November we were researching Fleet tracking options and called F/VC to find out when our contract was up. We were told at the end of January so mid-December, we reached out to them to tell them that we weren't going to renew (we found another provider with more services and lower prices) and asked what we needed to do. The man who introduced himself as our "Customer Success Partner" told me that our contract requires 60 days notification so we were stuck through Jan 2020. I explained that we hadn't been informed that when we called. He sent me a copy of the contract and told me "too bad" that my company should understand who it is doing business with. He said in no uncertain terms we were locked in through Jan 2020. I asked to speak to his manager but was told she was out of the office but well aware so if I called her the next day, I wouldn't have any better success. I did a search on New York State law and learned that a contract w/ autorenewal needing notice of more than 30 days requires the vendor to notify the signee of their renewal timing by certified mail (or in person) betwn 15-30 days of the deadline or it's not enforceable. Within 24 hours I received confirmation that the contract will terminated this January and not the following!

September 2020

Lon from E. L. Walters A/C & Heating In

Company Size: 11-50 employees

Industry: Construction

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

5.0

September 2020

Great for keeping tab

Has been great service for our HVAC/R service busness , it has provented false claims of acciendets , solved time disputes with customers.

Pros

Great for keeping track of service technicians location, and hours on job site. Easy to use and set-up.

Cons

Not really any cons to this software that I have found unless it was the cost, we would allays like the cost to be less but you get what you pay for.