This is a great platform for helpdesk management. We use it for around 5 engineers and it works great as it's not over-complicated.

Lacking rudimentary filter/show by date range feature, terrible for recordkeeping.

Wonderful tracking and organization of emails and support issues, with a nice and clean UI, and simple tools to automate many support tasks.

Applications/Addons are great for customizing. Integrations with other products are fantastic.

It is easy to use and it integrates everything which is really helpful, the simplicity of the program was nice.

Freshdesk has been a great product to use for us, it's easy to use and set up and provides a much needed cost effective service.

Freshdesk was great for what we needed. We have since moved to a new product, but recommend Freshdesk to clients when appropriate.

We did not use any software before and we constantly got lost e-mails or forgotten requests because they were all handled through e-mail.

I like it's simplicity, ease of use. It has a very clean interface and is uncluttered.

So user friendly, amazing features and great customer support from pre-sales, to set up, to every day use questions.

Fresh desk is easy to use and to coordinate with a client in best way while its ticketing system is awsome.

Our department has had many debates initially but knows we all are thriving on this product and are super happy with it. A key feature would be the Freshdesk mobile application.

My favourite feature is the very clean inbox and ease of assigning emails to myself or my colleagues.

Contact management and search is awful. It is really difficult to avoid creating duplicated clients with slightly different name.

It simplified things for us, and make our daily tasks easy to maneuver through. It changed the way we work for the better, looks nice, and works well.

The team I dealt with has been great, responsive and attentive to our needs and requirements, they were very easy to work with.

My favorite features are the easy to generate ticket integration with FreshSales, real-time ticket updates, and the ability to draft canned responses for common issues.

It comes with best in class features of reporting, integration, resource management and other useful features that might prove out to be the ways for improving overall productivity.

The ability to sync, manage & assign tickets with ease. Has been a fan of there mobile app and the notifications that helps me keep a track of tickets on the go.

However,  I have terrible experience when it comes to the customer service, which is very horrible.

With their continued lack of responsiveness we cancelled our account after using the service for about a year.

The support and contact system for Freshworks/Freshdesk is as bad as it gets.

Reasonable price and a very easy interface make it an excellent pick for us.

Overall I am so glad I chose freshdesk. It’s very easy to use and is a great value.

We selected them because we can have some top notch solutions just like we had Freshdesk or Zendesk, but we do not have to leave a fortune there.

We liked the Shared ownership concept which helps communicating internally through one interface and best part is the reports structure.

Very useful for customer service agents. With the help of Freshdesk, I was able to offer great customer service to the clients who gave us good company ratings.

I really appreciate that they have a free trial to use for this software and that the customer support they offer is great and helpful.

The interface makes sense to use, and when I needed guidance, the Customer Support Team was SUPER QUICK to help me get to where I needed/wanted to be.

The only negative thing so far, is that some Spanish translations have been erroneous or inaccurate.

The additional issue is if someone can spam your Freshdesk site, then they think they can spam any of your sites.

Happy, good support and account management and good value for money compared to other services in the market.

We are able to track our customers and teams progress. Plus it started our free and there was a chance to learn and implement it into our daily routine and now we are paying for more features.

It has been very good at the time of backing up information and cycling functions that remain programs in the best way effectively.

It felt like it was meant for the company, I was very impressed with how many interesting features you have. It is very secure to use.

We have been disappointed with the software. We found it clunky, inflexible and overly complicated to use.

Its adaptable and innovative, great for navigation around the platform.

Customer service is useless, and very slow. Again you get promised it’ll go to development team for review and get nothing.

Great Support, quick reliable and helpful. Special Thanks to our Onboarding Manager.

I really like that you can program all your costs into job logic so that it calculates costs on jobs.

We have used Joblogic for a while now but changing over to the new system has been great. Lots of really useful features that we are able to utilise.

The team at Joblogic are always willing to help where required and I would strongly recommend this service software to any company.

The ability to dial the contact number of the applicant is great.

Easy to save the team time by getting jobs to them quickly.

Terrible Company do not go anywhere near them.

I was always confident that issues would be addressed & I would be kept up to date at all times. The training provided was informative, productive & most importantly delivered in a great way.

Solves the H&S problem of lone working. You can change a quote into  a job (you decrease administration cost).

We have worked with this software for over 7 years and have received excellent support.

Outstanding customer service. Friendly, easy to work with company with personal approach.

Overall we are more then happy with the system, the continual development of Job Logic as really improved how our business operates.

Easy to use database with flexibility and good support.

Had a great day, great company, great trainers. Feel much more confident in using the system.

Mobile Logic will assist us with our drive to reduce waste with paperless worksheets as well as quick updates between engineers and the office.

The team at Joblogic have helped us every step of the way so far with rapid support, great work on the back-end and a great ear for our needs.

Take your time when completing the setup as our initial idea was to go live within two weeks of training and speak to the lovely support team throughout the process.

We placed an order with JobLogic a few months back, the service from start to finish has been outstanding.

Joblogic has been brilliant for us as a business.

Too many pros to list here. The most useful thing has to be the way the calendar/diary and allocation of jobs to engineers works but also the invoicing module which integrates with Xero effortlessly.

The developers are pro active and always looking for ways to improve and integrate the system into businesses. The cost is not prohibitive and the back up from the support team is first class.

The software is easy to use, and the interface uses plain English text. The menu structure is excellent and intuitive.

Terrible and because I decided to switch they are withholding my customer database.

The service, the tech and support teams are awesome, they are always on hand, 24 hours a day to support. Every single one of them goes above and beyond.

The fact that there are new features added frequently without additional cost is great.

Form building initially was confusing but very simple after a few questions were answered.

I find this silly as the work around takes longer then just inputting into a spreadsheet or any other kind of software you have before you use Joblogic. Very disappointing and no part refund or help.

US Dollar

Freshdesk is a cloud-based customer service software that helps businesses provide effortless service across every customer touchpoint. Freshdesk empowers businesses to monitor customer conversations across email, phone, chat, social media and instant messaging, improve agent productivity with smart automations, deliver self-service experiences with AI-chatbots and branded help centers, and monitor key performance metrics with powerful analytics.



LongDescription

Support Ticket Management

Engagement Tracking

Cataloging/Categorization

Employee Management

Case Management

Surveys & Feedback

Status Tracking

Multi-Channel Management

Customizable Reports

Access Controls/Permissions

Activity Tracking

Session Recording

Customer Segmentation

IT Asset Management

Dispatch Management

Real-Time Monitoring

Workflow Configuration

SSL Security

Electronic Signature

Sentiment Analysis

IVR/Voice Recognition

Single Sign On

Project Planning/Scheduling

Project Management

Rules-Based Workflow

Knowledge Management

Categorization/Grouping

Communication Management

Customer Database

Call Recording

Customizable Fields

Collaboration Tools

Automated Routing

Assignment Management

Full Text Search

Call Center Management

Scheduling

Data Import/Export

Email Tracking

Customer Complaint Tracking

Call Routing

Email Templates

Self Service Portal

Customer Experience Management

Content Management

Project Time Tracking

Mobile Access

Social Media Monitoring

Multi-Channel Data Collection

Survey/Poll Management

Performance Metrics

Routing

Discussions/Forums

Issue Management

Text Editing

Multi-Channel Communication

Queue Management

Support Ticket Tracking

Role-Based Permissions

Social Media Integration

Real-Time Notifications

Forms Management

Service History

Workflow Management

Real-Time Updates

Email Management

Ticket Management

Event Triggered Actions

Recurring Issues

File Sharing

Activity Dashboard

Alerts/Notifications

Reporting & Statistics

Predictive Analytics

Knowledge Base Management

Network Monitoring

Reminders

Decision Support

Reporting/Project Tracking

Real-Time Chat

Service Level Agreement (SLA) Management

Community Management

Chat/Messaging

Work Order Management

Customizable Templates

Real-time Consumer-facing Chat

Issue Tracking

Inbox Management

Macros/Templated Responses

Dashboard

Multi-Language

Alerts/Escalation

Customizable Branding

Conferencing

Reporting/Analytics

Contact Database

Widgets

Monitoring

Web browser (OS agnostic)

Freshdesk is priced per support agent per month, and has 4  different plans. 

Free- $0 (unlimited free agents) 
Growth- $18/agent/month billed monthly or $15/agent/month billed yearly
Pro- $47/agent/month billed monthly or $39/agent/month billed yearly
Enterprice- $83/agent/month billed monthly or $69/agent/month billed yearly

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

Freshdesk

Live Online

Webinars

Documentation

Videos

Pound Sterling

Attend a demo by 31st May to enter our prize draw & win your summer holiday on us!

Joblogic is a field service management solution designed to connect the back office, mobile workforce and customers. Users can manage jobs, quotes and invoices through one platform.

Office staff can schedule jobs using the job scheduler’s visual interface. This helps prevent double booking and aids with time and resource management. Joblogic Mobile provides a real-time interface between the back office and the field workforce. Users can complete forms, enter data for timesheets, capture photos and complete risk assessments. Office staff can see live travel updates from engineers using the GPS tracking system. Dedicated Android and iOS apps are available.


The customer portal allows clients to access past and current jobs, view reports, log jobs and request quotes. The customer portal also provides real-time dashboards that show the profitability of sites, number of jobs completed in a month and lets clients monitor first time fixes.




Production Cost Tracking

Leave Tracking

Forecasting

Purchase Order Management

Barcoding/RFID

Electronic Payments

Barcode/Ticket Scanning

Employee Onboarding

Payment Processing

Time Tracking

Performance Management

Document Storage

Document Imaging

30-day free trial, no credit card required.

Billed Annually: 
Basic - £30 per user per month 
Premium - £35 per user per month 
Enterprise - Contact us to discuss

Billed Monthly:
Basic - £35
Premium - £40
Enterprise - Only available with annual billing

Freshdesk vs Joblogic

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