This is a great platform for helpdesk management. We use it for around 5 engineers and it works great as it's not over-complicated.

Lacking rudimentary filter/show by date range feature, terrible for recordkeeping.

Wonderful tracking and organization of emails and support issues, with a nice and clean UI, and simple tools to automate many support tasks.

Applications/Addons are great for customizing. Integrations with other products are fantastic.

It is easy to use and it integrates everything which is really helpful, the simplicity of the program was nice.

Freshdesk has been a great product to use for us, it's easy to use and set up and provides a much needed cost effective service.

Freshdesk was great for what we needed. We have since moved to a new product, but recommend Freshdesk to clients when appropriate.

We did not use any software before and we constantly got lost e-mails or forgotten requests because they were all handled through e-mail.

I like it's simplicity, ease of use. It has a very clean interface and is uncluttered.

So user friendly, amazing features and great customer support from pre-sales, to set up, to every day use questions.

Fresh desk is easy to use and to coordinate with a client in best way while its ticketing system is awsome.

Our department has had many debates initially but knows we all are thriving on this product and are super happy with it. A key feature would be the Freshdesk mobile application.

My favourite feature is the very clean inbox and ease of assigning emails to myself or my colleagues.

Contact management and search is awful. It is really difficult to avoid creating duplicated clients with slightly different name.

It simplified things for us, and make our daily tasks easy to maneuver through. It changed the way we work for the better, looks nice, and works well.

The team I dealt with has been great, responsive and attentive to our needs and requirements, they were very easy to work with.

My favorite features are the easy to generate ticket integration with FreshSales, real-time ticket updates, and the ability to draft canned responses for common issues.

It comes with best in class features of reporting, integration, resource management and other useful features that might prove out to be the ways for improving overall productivity.

The ability to sync, manage & assign tickets with ease. Has been a fan of there mobile app and the notifications that helps me keep a track of tickets on the go.

However,  I have terrible experience when it comes to the customer service, which is very horrible.

With their continued lack of responsiveness we cancelled our account after using the service for about a year.

The support and contact system for Freshworks/Freshdesk is as bad as it gets.

Reasonable price and a very easy interface make it an excellent pick for us.

Overall I am so glad I chose freshdesk. It’s very easy to use and is a great value.

We selected them because we can have some top notch solutions just like we had Freshdesk or Zendesk, but we do not have to leave a fortune there.

We liked the Shared ownership concept which helps communicating internally through one interface and best part is the reports structure.

Very useful for customer service agents. With the help of Freshdesk, I was able to offer great customer service to the clients who gave us good company ratings.

I really appreciate that they have a free trial to use for this software and that the customer support they offer is great and helpful.

The interface makes sense to use, and when I needed guidance, the Customer Support Team was SUPER QUICK to help me get to where I needed/wanted to be.

The only negative thing so far, is that some Spanish translations have been erroneous or inaccurate.

The additional issue is if someone can spam your Freshdesk site, then they think they can spam any of your sites.

Happy, good support and account management and good value for money compared to other services in the market.

We are able to track our customers and teams progress. Plus it started our free and there was a chance to learn and implement it into our daily routine and now we are paying for more features.

It has been very good at the time of backing up information and cycling functions that remain programs in the best way effectively.

It felt like it was meant for the company, I was very impressed with how many interesting features you have. It is very secure to use.

This is a great company. Good customer service, good product, and it has only gotten better over the years.

Integration was painful, but it was a upgrade from our last system.

I HATE that I have to use their credit card software, it's expensive and communist that they force you to use bottom line payments.

The only complaint I have is getting more timely feedback on suggested developments and fixes.

Once redone, the same problems reoccurred. With no resolution in sight and my data file now 3 - 4 months out of date, I had to let them go.

Our customers love getting their invoices via email and we love the variety of ways to communicate with the customer.

Super happy with the customer service. Help is literally a click away and they are always very helpful and responsive.

I love the Pocomos software, it is very easy to use, and the staff there are so amazing and helpful.

Ultimately it is quick, easy and even FUN to use this program in order to cater to all of our customers' needs.

Very good experience as all my platforms I was not able to keep the platform due to other issues but the platform was great for any one that can afford the account.

Our customers love that. I even like that it has a texting program to give our customers a heads up for their next services.

I like that servicing and sales is incorporated in the same software and that the support team helps quickly.

Pocomos is a great software and very dynamic, few recommendations we have made has been implemented in the program already.

They are updating the program all of the time and continuing to help business grow.

Over all great product much more user friendly than my previous software.

Overall, it has been great. I know that it is still a work in progress but for the most part, it’s nice.

Great for a start-up because they give you your first 50 customers for free. It alows you to orginise your entire buisness from sales, collections, route, and on and on and on.

The Geo-coding seems to be off for a handful of customers which sends our techs on the wrong route. The address is correct when typed into google but not when pulled up through pocomos.

Easy, thorough and modern software at reasonable pricing.

Can have as many users as needed, pricing is based on active customer base. Runs the same across all platforms.

Pocomos is already great and they are committed to continued growth and progress so they will only get better.

Currently there is nothing that I would consider a problem with Pocomos.

I really like the software and have invested many hours and dollars into the implementation of it. Hopefully they can fix some of the issues that would seem to be very easy fixes.

So it work with Google maps kind of, and then when you put a geo code in to make life easier. Nope it does not work and sends our techs to the wrong house.

US Dollar

Freshdesk is a cloud-based customer service software that helps businesses provide effortless service across every customer touchpoint. Freshdesk empowers businesses to monitor customer conversations across email, phone, chat, social media and instant messaging, improve agent productivity with smart automations, deliver self-service experiences with AI-chatbots and branded help centers, and monitor key performance metrics with powerful analytics.



LongDescription

Support Ticket Management

Engagement Tracking

Cataloging/Categorization

Employee Management

Case Management

Surveys & Feedback

Status Tracking

Multi-Channel Management

Customizable Reports

Access Controls/Permissions

Activity Tracking

Session Recording

Customer Segmentation

IT Asset Management

Dispatch Management

Real-Time Monitoring

Workflow Configuration

SSL Security

Electronic Signature

Sentiment Analysis

IVR/Voice Recognition

Single Sign On

Project Planning/Scheduling

Project Management

Rules-Based Workflow

Knowledge Management

Categorization/Grouping

Communication Management

Customer Database

Call Recording

Customizable Fields

Collaboration Tools

Automated Routing

Assignment Management

Full Text Search

Call Center Management

Scheduling

Data Import/Export

Email Tracking

Customer Complaint Tracking

Call Routing

Email Templates

Self Service Portal

Customer Experience Management

Content Management

Project Time Tracking

Mobile Access

Social Media Monitoring

Multi-Channel Data Collection

Survey/Poll Management

Performance Metrics

Routing

Discussions/Forums

Issue Management

Text Editing

Multi-Channel Communication

Queue Management

Support Ticket Tracking

Role-Based Permissions

Social Media Integration

Real-Time Notifications

Forms Management

Service History

Workflow Management

Real-Time Updates

Email Management

Ticket Management

Event Triggered Actions

Recurring Issues

File Sharing

Activity Dashboard

Alerts/Notifications

Reporting & Statistics

Predictive Analytics

Knowledge Base Management

Network Monitoring

Reminders

Decision Support

Reporting/Project Tracking

Real-Time Chat

Service Level Agreement (SLA) Management

Community Management

Chat/Messaging

Work Order Management

Customizable Templates

Real-time Consumer-facing Chat

Issue Tracking

Inbox Management

Macros/Templated Responses

Dashboard

Multi-Language

Alerts/Escalation

Customizable Branding

Conferencing

Reporting/Analytics

Contact Database

Widgets

Monitoring

Web browser (OS agnostic)

Freshdesk is priced per support agent per month, and has 4  different plans. 

Free- $0 (unlimited free agents) 
Growth- $18/agent/month billed monthly or $15/agent/month billed yearly
Pro- $47/agent/month billed monthly or $39/agent/month billed yearly
Enterprice- $83/agent/month billed monthly or $69/agent/month billed yearly

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

Freshdesk

Live Online

Webinars

Documentation

Videos

Pocomos is a cloud-based field service solution that caters to businesses in the pest control industry. Key features include customer management, scheduling, routing applications and more.


Pocomos helps field workers can create contracts in the field, take payments on their mobile devices and fill out work orders. Users can also create calendars that include different jobs and route, as well as metrics such as scheduled lunch breaks and doctors appointments.


Users can generate reports to monitor progress across their entire company. They also have access to a customer database, where they can build customer profiles that include location, service history and billing information.


With Pocomos’ routing tool, users can see a visual map of all their field workers and their routes between jobs. For each route, the map shows how long the route will take to complete and how much revenue will be generated by the jobs on the route.


Pocomos is priced on a per user per month basis and includes support via phone and email.



Electronic Payments

SMS Messaging

Credit Card Processing

Calendar Management

Geographic Maps

Pesticide Usage Tracking

Real Time Data

Fleet Management

Pest Activity Tracking

Email Reminders

Job Scheduling

Billing & Invoicing

Goal Setting/Tracking

Quotes/Estimates

Customer History

Starter: free for one month for 0-50 active customers 
Small: $85/month for 51-300 active customers
Medium: $165/month for 301-500 active customers
Enterprise 1: $0.24/customer/month for 501-2000 active customers
Enterprise 2: $0.20/customer/month for 2,001-5,000 active customers
Enterprise 3: $0.16/customer/month for 5,001-10,000+ active customers

Freshdesk vs Pocomos

User Ratings & Reviews

Pricing

Product Demo & Screenshots

Advisor Recommendations & User Awards

Additional Info

Support and Training

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