Freshdesk vs ServiceTrade

Freshdesk has 2224 reviews and a rating of 4.50 / 5 vs ServiceTrade which has 259 reviews and a rating of 4.64 / 5. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Product Overview

Freshdesk

ServiceTrade

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User Ratings & Reviews

Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.

Overall Rating

4.50 / 5 (2,224)

4.64 / 5 (259)

Ease-of-Use

4.5 / 5

Value for Money

4.5 / 5

Customer Support

4.5 / 5

5.0 / 5

Functionality

4.5 / 5

Last Review Written

January 22, 2021

November 10, 2020

Pros/Cons

Pros
This is an amazing app! I Love this app. so much. I can easily work anytime anywhere just using my mobile phone.
very easy to use. Support was very responsive to questions.

Cons
The only thing I would change is the interface seems a little dated. With that its still easy to use and accessible
I think the price is right but it is a little too high if you add some features.

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Pros
I like that it is easy to use, and I am able to find what I am looking for very quickly
It is very easy to use and once the user understands how the software works, it is very fast to use.

Cons
This software is great, the only issue our techs have experienced is in areas with poor cell service.
Not really much, there has been some bugs here and there, but they are quick to act on them and update any issues.

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Pricing

Pricing Range

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Product Demo & Screenshots

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Advisor Recommendations & User Awards

FrontRunners

The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.

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FrontRunners

2020

Advisor Recommendations

Our industry-specific advisors recommend products based on specific business needs. Connect with us to get your personalized recommendations.

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2 Recommendations

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Pricing Guide

2020 Field Service Software Pricing Guide

Learn about the key aspects of accurate software pricing before you make your purchase decision.

Pricing models & ranges
Unexpected costs
Pricing of popular systems

Additional Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux

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