Easy to book customers online and they can change bookings themselves. I like the promo codes and gift cards features as well. The widgets are pretty easy to install and I'm not a developer.

To get the best features you have to upgrade to the plan that costs triple the amount. My business is too small right now.

Overall, I have enjoyed using the service on a daily basis. Out of other services I tested, this one is the easiest to use giving us exactly what we needed the availability to offer recurring services.

What I like most about Launch27 is the capability to use its online form on my website so that clients can book their services online. I also like that we can send confirmation emails and reminders to our clients. We can also see how many sales we did in a certain month.

The feature that I like least is that the sales tax percentage can not be set into a decimal instead it's rounded up to a whole number which in turn, makes it difficult to collect the correct sales tax.

Ok, but there is better out there.

It was good for a few years but their team is the letdown. Many of the features you pay for or that are promised aren't working properly. Inflexible customer service.

I paid for a year in advance (with no discount given to me for giving them my money up front). I've been let down by the software and have finally decided to move to Booking Koala instead. I am enjoying Booking Koala, it has more features and is cheaper than the L27 plan I was on. Long story short, I exited 2 months before the end of the year and they refuse to refund the unused months (even if no discount was given for paying a year in advance). I've never experienced this level of inflexibility with any software company. I think it's rude and poor customer service. It's the final nail in the coffin for me.

It’s a love hate relationship. I keep getting told an upgrade is coming and I have no idea when. But I love L27 because of all the things I said above.

The things that I like the best about L27 is the customer service. I love the ease of access. Most of the things are built in which is amazing. It’s very automated and makes life very easy

There are a lot of things I think would make it better. For example, proper syncing with google calendar and quickbooks.

This software saves me time which allows me to focus on growing my business instead of operating it. If you have multiple clients and/or multiple field employees in your service business, this software will save you time.

The API and the online booking form are my two favorite features. I also like the automated appointment reminders to staff and clients, the customer self-service portal, the scheduling assistant, the integration with Stripe, and the integration with Zapier.

The API authentication method and the API documentation. The online booking form could have more customization options.